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Building Character

5406 Downey Ridge Road, Dillsboro, Indiana, United States, 47018

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Building Character Reviews (%countItem)

The crew that removed our old deck and built the new one were amazingly talented in their craft and committed the work being completed within a week, despite days of cold and rainy weather. We are not sure they took lunch beaks. The men conferred with us, every step of the way, to ensure the construction details were exactly what we had in mind. There was the utmost respect for our property, and the clean up and haul away was both quick and complete. The price point was very reasonable. We love our gorgeous new deck!

Building Character Response • Mar 26, 2020

We thank you for your review and business! Please enjoy your new space and let us know if we can help you with future projects.
Thank you,
Jennifer & Jared

We had this company build us a new deck because they came with an A+ rating. They did a pretty good job but when issues came up, they never showed up to address my concerns. There are 62 bolts in my deck and supports. Of those 62, I just checked, 57 of them, I could turn the nuts with my hand. The other 5, which are in my foundation, pull out, not supporting anything. I contacted the owner and he said they would take care of this. It has been 2 months now and no one has showed up. I just spent 30 minutes putting the 57 nuts back tight. I don't feel that I should have to go out every month and check on these bolts. There are also numerous nails that were drilled at an angle and all the screw heads are sticking out of the wood. Just not so perfect work.

UPDATE

Although I had issues with follow up complaints, they did finally come through. They did a good job on my new deck and I would recommend them to other clients. However, that being said, they do need to get with their employees as to follow up complaints. It took us four phone calls to have my issues addressed and we spent three days waiting for someone to show up and they didn't. At least give your customers a call when you are not going to make it, as promised.

Building Character Response • Oct 04, 2019

We do apologies for any inconvenience. We accept full responsibility even though we had told our guy to take care of this it was my fault for not following up with you on this matter. We understand the frustration of this. The only nails or screws that should be on any deck on a angle should be the floor joist hangers and they have been sunk to best of ability this is how the hangers are desined. Some bolts no matter where they are attached will have to be retightened just for simple fact wood shrinks and expands this isn't something we can control. However we have already spoke before this review came up just yesterday 10/2/19 and I had promised you we are coming out on Saturday to address any issues. So not sure why you still insisted on leaving a review I guess maybe to make sure we where coming as we said we where. We take our costumer service very seriously and if we had known this wasn't taken care of before now it would have been. So the employee we told to take care of this dropped the ball on us and there will a full company meeting on this matter. Per our conversation he did reach out to you but has failed to follow through of taken care of it. We do hope once this matter is resolved your review will change no one wants to leave us good reviews as we ask each and every job but everyone wants to leave a review if something doesn't fit their timeline. We are busy fulfilling other costumers request this time of year and we do apologies once again for loosing you in the shuffle but your concerns will be addressed this Saturday. We look forward to any future projects you may have for us and we thank you for your business.
Thank you,
Jared

Hiring Building Character was an excellent experience. I’ve talked to and worked with many deck contractors and Building Character are the only ones who provided 3D computer renderings of proposed deck plans, and they’re the only ones who showed up when they said they would and completed the job in record time. They even worked in the rain! Unprecedented. They were respectful of my home and trustable in every way. Their carpenters are highly skilled and able to problem solve any issues that might come up over the corse of a project. The finished product is gorgeous. It’s the most beautiful deck I’ve ever seen. And I’m very picky. Don’t make the mistake of hiring anyone else for your project. I will not hesitate to contact them in the future for any Building or carpentry needs.

Building Character Response • May 10, 2019

Thank you for your business and review. We live each and every day to build decks it is like a hobby to us unfortunately we have to be paid to feed our families but like to hear good and bad feedback always striving to make ourselves better. Please let us know if you have future projects we can assist you with!
Thank you,
Jared&Jennifer

Installed pvc deck very poorly after I complained he sent 2 men out who fixed some of the issues but not all. The boards are not aligned correctly some are shorter than others there are gaps that shouldnt be there. im concerned about water getting under boards. Also installed an aluminum railing cap to replace mine they put on one that was at least 2 inches short. When the guys came back to fix they put a 2 inch piece aluminum under one they installed. It looks horrible and where they caulked the corners around railing for the aluminum cap install did horrible caulking is very sloppy. This was expensive deck and its very poor install I complained again via email to owner and got no response

Building Character Response

Didn't give me time to respond has only been couple days since she emailed me. The deck boards that are short we will replace. Far as metal on knee wall is concerned will take a look at it but I'm sure it is fine just her preference that it isn't good enough.

Thank you,

Jared

Customer Response

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

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Address: 5406 Downey Ridge Road, Dillsboro, Indiana, United States, 47018

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