Building Dynamics, Inc.

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI have the car back and this is resolved
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First and foremost I was never contacted by East Coast Auto Source Inc. neither did the leave any voicemail for me. I never received any voicemail regarding completion of payment from them. In fact I have been the one contacting them regarding some cars on behalf of potential customers I was to introduce to them. Besides, if the really wanted to contact me as the said, they had my email address, postal address and wife’s phone no. Furthermore, he has denied the verbal agreement on the instalment payment on the frontier. In this whole statement by him, he has only concurred that the received money from me, refused to credit $1,800 from the Nissan frontier deposit to the Toyota highlander purchase and only credited $500 from the Ford focus deposit.Purchasing the Toyota Highlander was a bitter [redacted] experience I and my wife went thru, which I won`t want to bring up here. However, when he told us that we will soon lose the $500 on the Ford focus, if we waste time, the whole situation was disturbing; I remained calm and speechless in order not to lose my temper in his office. I left my wife go on with the decision taking and appeal for him to reconsider his earlier resolve or find a fair ground. I was deeply troubled on this issue for days and I remember very clearly not shaking his hands to any deal.I worked hard for my money and being a customer of this company, I don`t agree and believe it`s justifiable to be meted-out/dished with this kind of treatment. In this whole statement put out by him simple means he doesn`t truly care about a customer, once he has your money in his pocket. 
Regards,
[redacted]

In response to your letter, customer (ID#[redacted]) came into our business to purchase a vehicle on January 27, 2017.  He looked through our inventory and chose a 2014 Dodge Charger, which would need water damage repairs.  We advised that we could do the repairs at our shop once the vehicle...

was paid in full.  He put a deposit on the car on that day and agreed to pay the balance within 30 days.  He didn’t come back to pay the balance until May 4, 2017, which was nearly 3 months after our original agreement.  During this time, we sold other vehicles to other customers and had to put his vehicle in line behind them, because we work on a first come, first served bases to have the repairs done.  He didn’t want to wait.  We told him that in order to meet his timeline, he should have it repaired at another shop.  He agreed to do so.  He was unable to locate a shop that would do the repairs for the same price we offered so he agreed to have us do the work after all.  We told him we would work him in as soon as possible, and it would likely be late June when we could begin the work, and once we started, it would take approximately 6-8 weeks to complete the job.  We finished the repairs and had the car Virginia State Inspected on September 7, 2017.  We contacted the customer to pay his balance and pick up his vehicle.  If the customer had kept his part of the original agreement and paid the balance within 30 days, his car would have been finished much sooner.We can provide copies of the original sales agreement if you need them.  Feel free to contact me at [redacted]
 Sincerely,George AznavorianPresident

In response to your letter, customer (ID#[redacted]) placed a $500 non-refundable deposit on each of two vehicles – a 2013 Nissan Sentra and a 2008 Nissan Frontier – on September 22, 2016. Customer followed through and completed payment on the Sentra the following day. There was no installment...

agreement, as the customer claims, on the Frontier. After we phoned the customer seeking the balance owed on the Frontier, the customer returned to our dealership on October 11, 2016. He placed another $500 non-refundable deposit on a 2013 Ford Focus, with a promise to pay the balance on both the Frontier and Focus the next day. Nearly a month later, on November 7, 2016, the customer called and claimed he would pay the balance of $8,800 on the Frontier, and $6,275 on the Focus in a couple of days, however, he sent only $1,300, total. We applied the $1,300 payment to the oldest invoice (the Frontier). We attempted to contact the customer days later by phone to find out why he didn’t pay the full amounts owed. We got no response. We called again in mid-December, and again on January 5, 2017, leaving voicemails both times, again with no responses. The customer was now in default on both the 2008 Frontier, and the 2013 Ford Focus. Since we couldn’t reach the customer, and he made no attempts to reach us, or to pay the balances of these two vehicles, we were forced to relist the vehicles, as they were depreciating.After more than 6 months with no communication, the customer called inquiring about a 2008 Toyota Highlander on May 8, 2017. Customer came into the dealership and claimed that he had changed his mind on the purchase of the Frontier and the Focus, and asked for any consideration for a discount on the purchase of the 2008 Highlander. We explained that since months had gone by, and he had not fulfilled his contracts, we would only be able to grant a $500 discount on the Highlander. Once again, we explained that he was in default of two contracts, and monies paid towards the Frontier and the Focus would not be refunded. He accepted our offer of the $500 discount on the Highlander, and proceeded with the purchase contract on that vehicle. He fulfilled that contract and paid it in full.Your letter was a surprise to us, because he was in complete agreement and moved forward with the Highlander contract. We have never agreed to an installment contract with no schedule or deadlines, in the history of our company.If you have any further questions, or need copies of any of the contracts, feel free to contact me at [redacted], extension [redacted].Sincerely,George AznavorianEast Coast Auto Source, Inc.President