Building Specialties

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is sufficient given the limitations of doing more to address the problem after the fact of the car's saleI do appreciate that the company followed up with me Even though there was nothing they could really do to tangibly address the problem for me personally by the time it was addressed Regards, [redacted] %

Talked with Mr [redacted] and apologized for the misunderstanding [redacted] is a new Sales Person at our store, she wrongly thought Mr [redacted] was trying to say that his offer including TaxUnfortunately the car sold that night to someone elseMr [redacted] accepted our apology and I have counseled with the employee and the employees responsible for her training[redacted] General ManagerPatty Peck Honda

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. As stated by *** that calcium or Hardness was not balanced causing the defect Attached it pool balance records from time of pool installation and pool closing This shows effort in maintaing a balanced pool and that balance was obtained Pool never stop shedding the new plaster and still is shedding new plaster as seen by *** even with a balanced chemical levelI'm waiting for a response on to how and when Aquatime will resolve and fix the plaster issues of my newly plastered pool
Regards,
*** ***

On 04/27/2016, a representative of Aquatime Pools ([redacted]) went by the Client's home at [redacted], MA.  [redacted] was at home and viewed the pool with [redacted].  There was discussion about the new plaster surface being pitted below the water and not above.  There was also...

discussion about water balance and who had been testing the water and suggesting chemical protocol.  Aquatime had not been servicing the pool after the renovation was completed and Aquatime had not winterized the pool.  The Client claims the pH factor of the pool water was high last season.  This is normal for a [redacted] pool with a masonry finish.  If the pool was a vinyl liner, it would be the opposite.  The pH is a reaction between the water and the influence of the surface material.  As a matter of fact, a [redacted] pool will normally not need to have the pH raised for 2-3 years due to the natural tendency of this finish to have a higher pH factor.  The pool had no complaints of surface imperfections last season.  It is also evident by the smooth texture of the plaster directly beneath the tile at the top of the pool wall (the area above water after winterized fall of 2015) that the pool may have not been balanced or not properly treated when winterized.  This would result in the plaster finish BELOW the water being the only area effected because it was soaking in unbalanced water.  Mr. [redacted] sent an email to [redacted] this afternoon at the office.  [redacted] will not be in the office to review until tomorrow morning.  At this point, the defects in the finish of the plaster are chemical balance related simply by their location.  We will have [redacted] review the case tomorrow morning and respond with any additional comments.  There may be something that can be done to mitigate the variation of the plaster surface below the winterized pool water level.  We will follow up on that as well.  [redacted]

Aquatime has sent it's Construction Superintendent to view the pool and determine it was a calcium buildup from improper water balance/winterization.  The client disagreed with this assessment so Aquatime sent a Service crew by to show Mr. [redacted] that the scale (calcium) build-up was removable from the plaster interior surface with a stainless steel wire brush.  The only area affected by this scaling is below the Winterized water level.  The Winterization was not performed by Aquatime Pools.  The service crew met Mr. [redacted] at his home on 5/11/16.  Mr [redacted] saw the scale brush off and was now convinced that the rough surface is due to scaling of the interior surface from water imbalance.  The Service Technician brushed a spot on the steps and the client rolled up his pants and walked on the area brushed and was satisfied that the scale was removable.  In an email sent earlier today (5/13/16 @ 07:55am) Aquatime requested that Mr. [redacted] contact the Revdex.com to rescind the complaint after the (2) on site visits provided by Aquatime at no cost.

Complaint: [redacted]
I am rejecting this response because:I stand firm that the money was paid to hide the incident from the public's eye (hush money). This was not,  and still is not a matter of customer injustice to him; nor did the situation disturb him until he began to be notified of the negative social media attention. If at any point it was, I feel that he and or his sales manager would have reached out personally and tried to make it right instead of sending a non management party to eliminate the post. I  Have not heard from Mr. [redacted] regarding the matter,  which further reiterates that he does not care and just wants the issue to disappear. What is to say he will not or is not currently doing this to customers every day (paying them to be quiet)?  This is something that should be known whether it is through media or the Revdex.com. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our Representative, [redacted], sent Mr [redacted] the following text message;"as a matter of goodwill for your inconvenience could we pay you $150? Would that be Satisfactory?"Mr [redacted] replied;"I will get back with you on the consolation offer"Mr [redacted] replies about 40 minutes later;"this is what I feel Is fair $199." Only after Mr [redacted] told us $199 was fair for his inconvenience, did our rep ask that if we do that would he remove the postings. Mr [redacted] has been reimbursed all of the monies involved in this transaction plus $199 for his inconvenience.When we ask Mr. [redacted] if $150 would be satisfactory to resolve his concern and he responds that $199 would be fair, I understand why Our Representative ([redacted]) would conclude the matter had been satisfied. We regret the misunderstanding about the reconditioning of the car Mr. [redacted] wanted to purchase. The car as been sold to someone else, Mr [redacted] as been paid $199 for the inconvenience, to resolve the matter, and remove his social media postings.

Ms [redacted]'s vehicle has one outstanding recall/product update for the battery management system this recall is dated October 31 2017 60 days after Ms [redacted] bought the vehicle.When Ms [redacted] bought the vehicle all required updates and recalls had been completed prior to the sell.Patty Peck Honda...

delivered a fully functional vehicle to Ms [redacted] and has fulfilled all obligations provided in the contract to purchase. Ms [redacted] may bring her vehicle into our service department for the latest up date, she is also welcome to have the work performed at any Honda dealer in the United States.I have attached a copy of the recall bulletin in question, clearly dated October 31 2017. Ms [redacted] purchased her vehicle in August of 2017. [redacted]General Manager Patty Peck Honda

Talked with Mr. [redacted] and apologized for the misunderstanding. [redacted] is a new Sales Person at our store, she wrongly thought Mr. [redacted] was trying to say that his offer including Tax. Unfortunately the car sold that night to someone else. Mr [redacted] accepted our apology and I have...

counseled with the employee and the employees responsible for her training.[redacted]General ManagerPatty Peck Honda

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is sufficient given the limitations of doing more to address the problem after the fact of the car's sale. I do appreciate that the company followed up with me.  Even though there was nothing they could really do to tangibly address the problem for me personally by the time it was addressed.  
 
Regards,
 
[redacted]
 
 %

Mr. [redacted] has been refunded the entire purchase amount plus $190.00 for his inconvenience. Mr. [redacted] has reported to our salesperson that the issue is resolved to his satisfaction. [redacted]

We have reviewed this several times with Ms [redacted]. Ms [redacted] claims that on her previous vehicle, she could not control the steering intermittently. We check the car thoroughly and found the vehicle to be safe, operating has designed and free of defects.Ms [redacted], disagreed with our service...

department and maintained her car was unsafe and decided to buy a new car. Ms [redacted] agreed to all cost associated with the purchase and signed the contract willingly.We have sold her trade locally and it remains to be a safe car free of defects or need of repair.As we told Ms [redacted] we are not able to make adjustments for her decisions.[redacted]