Our apologies for the lack of communication but I have confirmed that your cancelled policy has been processed and we are waiting to receive the funds from [redacted] *** Justin P, General Manager of Open Road Mazda, personally confirmed thisUnfortunately the delay is simply because of an administrative process that has to be followedIf you have any questions or concerns please reach out directly to Justin at [redacted] .Sincerely,Missi C
Complaint: [redacted] I am rejecting this response because: If there was a problem I should've been notified within the time frame of the temporary registrationThe fees that are paid to you are for handling the process of such paper work and making sure it's completedThe fact that I had to call and question where the plates were is unacceptableIt seems that once the sale is made the customer is no longer valuedRegistration for a car purchased from you shouldn't be an afterthought Regards, [redacted]
Business Response to a Complaint Complaint ID#: [redacted] Company Name: open road mazda of morristown Company Contact: michelle c Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: [redacted] Response: My apologiesI’m not sure what happened but this is the second issue I’ve had with receiving the emailsAs per Justin P, GM of Mazda Morristown, he spoke to Peter D today regarding this as wellThe check for $check number [redacted] was sent out on October 1stMy apologies for the miscommunicationSincerely, Missi~ Open Road Auto Group [redacted] , [redacted]
Justin P, General Manager of Mazda Morristown spoke to his team to learn about [redacted] 's complaintI received the following communication:This customer had inquired about a car that we hadCX5s are fast moving on the used marketWe did attempt to call her to let her know that the car was soldShe still came anywayMike sympathized with her and quickly located the same car for herThe car was more money, though and required service and certificationMike explained to her that when the car comes, it has to go through the shop and could incur additional service costsThis was reflected in the breakdown of the feesHe also helped offset the additional costs by giving her more for her trade than initially offeredIt has been discovered that we owe the customer $I ask that Ms [redacted] produces the document that states we owe her more because we have no record of thatI suggest Ms [redacted] contact Justin P directly to clarify thisHe can be reached at [redacted] .Sincerely,Missi C
Complaint: [redacted] I am rejecting this response because: I have confirmed with the gap insurance company ( [redacted] that the policy has in fact been cancelled However, I cannot close out this complaint until I receive my refund of $ [redacted] confirmed that the dealer is responsible for issuing the refund Regards, [redacted] ***
Mr [redacted] ,I understand your concerns regarding your registrationAFter speaking to our Motor Vehicle clerk I learned that there was s a delay as a result of [redacted] kicking back your documentsYour social security # did not match your name and address in their systemPa law requires your adress to be current and we appreciate you taking the time to visit their offices to update their fileUnfortunately these issues delayed the process but we were told today by [redacted] at It's Easy (the company that processes our out of state motor vehicle) that we would recieve it todayOnce in hand we will overnight everything to you.Motor vehicle charges are collected and any overcharge is refunded to the customerOnce the paperwork is complete and documented in our accounting office a check will be issued to you.I hope this explanation is helpful.Sincerely, [redacted]
My apologies for the delayJustin P*** and *** *** reached a resolution yesterdayOpen Road Mazda has agreed to pay $to replace the iPadWe are very sorry for the situation and wish it hadn't happened.Sincerely,Missi C***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Our apologies for the lack of communication but I have confirmed that your cancelled policy has been processed and we are waiting to receive the funds from [redacted]. Justin P, General Manager of Open Road Mazda, personally confirmed this. Unfortunately the delay is simply because of an...
administrative process that has to be followed. If you have any questions or concerns please reach out directly to Justin at [redacted].Sincerely,Missi C
Complaint: [redacted]
I am rejecting this response because:I just called to speak to Justin and I was transferred to Mike. I informed him that I do have the document that states the total amount owed by the dealer is $3500. Mike told me to email him this document. In my initial response there was a typo, the only check that I received from open road was for $1,100, I can produce a copy of that check stub upon request.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
If there was a problem I should've been notified within the time frame of the temporary registration. The fees that are paid to you are for handling the process of such paper work and making sure it's completed. The fact that I had to call and question where the plates were is unacceptable. It seems that once the sale is made the customer is no longer valued. Registration for a car purchased from you shouldn't be an afterthought.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I have confirmed with the gap insurance company ([redacted] that the policy has in fact been cancelled. However, I cannot close out this complaint until I receive my refund of $895. [redacted] confirmed that the dealer is responsible for issuing the refund.
Regards,
[redacted]
Mr [redacted] we take pride in our customer service and care very much. The process in which we must follow is not perfect and unfortunately it affected you. I was informed that your plates were sent via [redacted] last night and should be in your pocession today. Any remaining balance for ** fees will be reimbursed once processed through our accounting department.I apologize for any inconvenience.Sincerely,[redacted]
Justin P, General Manager of Mazda Morristown spoke to his team to learn about [redacted]'s complaint. I received the following communication:This customer had inquired about a car that we had. CX5s are fast moving on the used market. We did attempt to call her to let her know that the...
car was sold. She still came anyway. Mike sympathized with her and quickly located the same car for her. The car was more money, though and required service and certification. Mike explained to her that when the car comes, it has to go through the shop and could incur additional service costs. This was reflected in the breakdown of the fees. He also helped offset the additional costs by giving her more for her trade than initially offered. It has been discovered that we owe the customer $2000. I ask that Ms. [redacted] produces the document that states we owe her more because we have no record of that. I suggest Ms. [redacted] contact Justin P directly to clarify this. He can be reached at [redacted].Sincerely,Missi C
Business Response to a Complaint Complaint ID#: [redacted] Company Name: open road mazda of morristown Company Contact: michelle c Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: [redacted] Response: My apologies. I’m not sure what happened but this is the second issue I’ve had with receiving the emails. As per Justin P, GM of Mazda Morristown, he spoke to Peter D today regarding this as well. The check for $2300 check number [redacted] was sent out on October 1st. My apologies for the miscommunication. Sincerely, Missi~ Open Road Auto Group [redacted], [redacted]
Mr [redacted],I understand your concerns regarding your registration. AFter speaking to our Motor Vehicle clerk I learned that there was s a delay as a result of [redacted] kicking back your documents. Your social security # did not match your name and address in their system. Pa law requires your...
adress to be current and we appreciate you taking the time to visit their offices to update their file. Unfortunately these issues delayed the process but we were told today by [redacted] at It's Easy (the company that processes our out of state motor vehicle) that we would recieve it today. Once in hand we will overnight everything to you.Motor vehicle charges are collected and any overcharge is refunded to the customer. Once the paperwork is complete and documented in our accounting office a check will be issued to you.I hope this explanation is helpful.Sincerely,[redacted]
Our apologies for the lack of communication but I have confirmed that your cancelled policy has been processed and we are waiting to receive the funds from [redacted] *** Justin P, General Manager of Open Road Mazda, personally confirmed thisUnfortunately the delay is simply because of an administrative process that has to be followedIf you have any questions or concerns please reach out directly to Justin at [redacted] .Sincerely,Missi C
Complaint: [redacted] I am rejecting this response because: If there was a problem I should've been notified within the time frame of the temporary registrationThe fees that are paid to you are for handling the process of such paper work and making sure it's completedThe fact that I had to call and question where the plates were is unacceptableIt seems that once the sale is made the customer is no longer valuedRegistration for a car purchased from you shouldn't be an afterthought Regards, [redacted]
Business Response to a Complaint Complaint ID#: [redacted] Company Name: open road mazda of morristown Company Contact: michelle c Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: [redacted] Response: My apologiesI’m not sure what happened but this is the second issue I’ve had with receiving the emailsAs per Justin P, GM of Mazda Morristown, he spoke to Peter D today regarding this as wellThe check for $check number [redacted] was sent out on October 1stMy apologies for the miscommunicationSincerely, Missi~ Open Road Auto Group [redacted] , [redacted]
Justin P, General Manager of Mazda Morristown spoke to his team to learn about [redacted] 's complaintI received the following communication:This customer had inquired about a car that we hadCX5s are fast moving on the used marketWe did attempt to call her to let her know that the car was soldShe still came anywayMike sympathized with her and quickly located the same car for herThe car was more money, though and required service and certificationMike explained to her that when the car comes, it has to go through the shop and could incur additional service costsThis was reflected in the breakdown of the feesHe also helped offset the additional costs by giving her more for her trade than initially offeredIt has been discovered that we owe the customer $I ask that Ms [redacted] produces the document that states we owe her more because we have no record of thatI suggest Ms [redacted] contact Justin P directly to clarify thisHe can be reached at [redacted] .Sincerely,Missi C
Complaint: [redacted] I am rejecting this response because: I have confirmed with the gap insurance company ( [redacted] that the policy has in fact been cancelled However, I cannot close out this complaint until I receive my refund of $ [redacted] confirmed that the dealer is responsible for issuing the refund Regards, [redacted] ***
Mr [redacted] ,I understand your concerns regarding your registrationAFter speaking to our Motor Vehicle clerk I learned that there was s a delay as a result of [redacted] kicking back your documentsYour social security # did not match your name and address in their systemPa law requires your adress to be current and we appreciate you taking the time to visit their offices to update their fileUnfortunately these issues delayed the process but we were told today by [redacted] at It's Easy (the company that processes our out of state motor vehicle) that we would recieve it todayOnce in hand we will overnight everything to you.Motor vehicle charges are collected and any overcharge is refunded to the customerOnce the paperwork is complete and documented in our accounting office a check will be issued to you.I hope this explanation is helpful.Sincerely, [redacted]
My apologies for the delayJustin P*** and *** *** reached a resolution yesterdayOpen Road Mazda has agreed to pay $to replace the iPadWe are very sorry for the situation and wish it hadn't happened.Sincerely,Missi C***
*** ***, General Manager of Mazda of Morristown, contacted Mr *** directly and resolved the issue at hand
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Our apologies for the lack of communication but I have confirmed that your cancelled policy has been processed and we are waiting to receive the funds from [redacted]. Justin P, General Manager of Open Road Mazda, personally confirmed this. Unfortunately the delay is simply because of an...
administrative process that has to be followed. If you have any questions or concerns please reach out directly to Justin at [redacted].Sincerely,Missi C
Complaint: [redacted]
I am rejecting this response because:I just called to speak to Justin and I was transferred to Mike. I informed him that I do have the document that states the total amount owed by the dealer is $3500. Mike told me to email him this document. In my initial response there was a typo, the only check that I received from open road was for $1,100, I can produce a copy of that check stub upon request.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
If there was a problem I should've been notified within the time frame of the temporary registration. The fees that are paid to you are for handling the process of such paper work and making sure it's completed. The fact that I had to call and question where the plates were is unacceptable. It seems that once the sale is made the customer is no longer valued. Registration for a car purchased from you shouldn't be an afterthought.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I have confirmed with the gap insurance company ([redacted] that the policy has in fact been cancelled. However, I cannot close out this complaint until I receive my refund of $895. [redacted] confirmed that the dealer is responsible for issuing the refund.
Regards,
[redacted]
Mr [redacted] we take pride in our customer service and care very much. The process in which we must follow is not perfect and unfortunately it affected you. I was informed that your plates were sent via [redacted] last night and should be in your pocession today. Any remaining balance for ** fees will be reimbursed once processed through our accounting department.I apologize for any inconvenience.Sincerely,[redacted]
Justin P, General Manager of Mazda Morristown spoke to his team to learn about [redacted]'s complaint. I received the following communication:This customer had inquired about a car that we had. CX5s are fast moving on the used market. We did attempt to call her to let her know that the...
car was sold. She still came anyway. Mike sympathized with her and quickly located the same car for her. The car was more money, though and required service and certification. Mike explained to her that when the car comes, it has to go through the shop and could incur additional service costs. This was reflected in the breakdown of the fees. He also helped offset the additional costs by giving her more for her trade than initially offered. It has been discovered that we owe the customer $2000. I ask that Ms. [redacted] produces the document that states we owe her more because we have no record of that. I suggest Ms. [redacted] contact Justin P directly to clarify this. He can be reached at [redacted].Sincerely,Missi C
Business Response to a Complaint Complaint ID#: [redacted] Company Name: open road mazda of morristown Company Contact: michelle c Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: [redacted] Response: My apologies. I’m not sure what happened but this is the second issue I’ve had with receiving the emails. As per Justin P, GM of Mazda Morristown, he spoke to Peter D today regarding this as well. The check for $2300 check number [redacted] was sent out on October 1st. My apologies for the miscommunication. Sincerely, Missi~ Open Road Auto Group [redacted], [redacted]
Mr [redacted],I understand your concerns regarding your registration. AFter speaking to our Motor Vehicle clerk I learned that there was s a delay as a result of [redacted] kicking back your documents. Your social security # did not match your name and address in their system. Pa law requires your...
adress to be current and we appreciate you taking the time to visit their offices to update their file. Unfortunately these issues delayed the process but we were told today by [redacted] at It's Easy (the company that processes our out of state motor vehicle) that we would recieve it today. Once in hand we will overnight everything to you.Motor vehicle charges are collected and any overcharge is refunded to the customer. Once the paperwork is complete and documented in our accounting office a check will be issued to you.I hope this explanation is helpful.Sincerely,[redacted]