Built Right Home Improvements Reviews (1)
Built Right Home Improvements Rating
Description: Home Improvements, Construction & Remodeling Services, Handyman Services
Address: W152N6901 Westwood Dr, Menomonee Falls, Wisconsin, United States, 53051
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Review: 7/1/14 lawn maintenance company was to cut lawn, they left mounds off cut grass all over the lawn, missed/did not cut places on the lawn, ran over mulch beds, shooting the all over the yard. I call & left a message explaining the issues with the lawncare. I never received a return phone call. I cut the lawn myself 7/3/14 to even out the cut & mulch the piles of grass left on the lawn. Left another message as to the above.Desired Settlement: Not paying them they did not do the job I was told they would & I ended up doing it myself. Would like a complain filed so no other customer has to deal with this company.
Business
Response:
The customer did not ask for us to call them back. She told me that they were going to get another lawn service. I understand why they were not happy with the cutting, had she told me she was unhappy please call me, I would have. But instead she told me why she was not happy and told me they were going to get another service. Then next day she called, wondering why I hadn't called her back.
Having said that I am sorry for the lack of consideration to detail. I would have called her back had she made it as clear she wanted us to, as she had about firing us. I was completely surprised to have gotten the follow up call.