Built Rite Construction

2/26/18 WENT TO DEL BOX BUT DRIVEWAY NOT PLOWED OR SANDED [redacted] TRIED 3 TIMES COULD NOT GET IT UP IN* I CALLED HER SHE SAID I THOUGHT WITH THE WEIGHT YOU WOULD MAKE IT UP. I TOLD HER THERE IS NO WEIGHT IT IS EMPTY SHE SAID O THAT IS RIGHT. TOLD HER TO GET IT PLOWED & SANDED AND WE CAN DO IT A...

DIFFERENT DAY. AND TOLD HER SHE IS CHARGE FOR TODAY $100-SPD (CAN ORDERED BY [redacted])

The customer is responsible for all charges due. All services were rendered. The mattress was picked up and billed. The customer wasinsistent it be picked up. When we did pick up the mattress, the customer disputed the charge. The customer was under contract for 3 years forour service. We allowed...

the customer to break his contract. We could have, in fact, charged the customer an additional amount for the breachof contract, but in good faith we did not. The charges the customer is disputing are due and the full balance should be paid.

The customer was billed for the month of May and there was no charge for the month of June.

We apologize for the confusion with this account. Our first priority is customer service, but our second priorityis the safety of our drivers and our equipment. The drivers judged the service was dangerous at this timeand di not service the customer. A refund as requested will be issued.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
For reference, the contractors car in the picture has summer tires.  Once again the story is changed from too snowy to, the driveway is too narrow despite a container begin delivered by Myers previously. I am still requesting a refund of the $100 delivery fee.  If this can not be resolved here, perhaps the AG's office, Bank, or FTC will get better results. As it stands we have a company that changes their story to suit their needs and is rather rude when asked.  If you are reading this ask yourself, is this the kind of company I  want to do business with. Look at the other complaints here and you will  find a similar pattern. Look at the Google reviews and you will see a similar pattern of disrespect towards customers and lack of service.  With other options in town you can vote with your dollars. I will never give Myers another penny of my money after being treated so poorly.        
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Myers...

Container Service did not cancel the [redacted]account they used to take payment out of our account after we cancelled their business in May.  On *uly 7, 2015, a payment of $40.46 came out from [redacted]  That is the refund we are requesting.  They refused to pick up our garbage for 2 weeks after we had contacted them repeatedly, that is why wefired them.  Why should we pay for a month's worth of pickup when they only picked it up twice?  We were never notified that they were using a trash collecting company to take money out of our account. 
Regards,
[redacted]

Customer put a stop payment on a check he wrote. That was the refund he requested.