I'm faxing to your attention, since they cannot be attached to your online form, SOME of the correspondence exchanged with this customerA few days before her installation she called to see if there was some way to change her order to reduce the cost by approximately $Since her countertops and cabinets were completed and ready to be installed by this time, it was too late to make substantive changesThe subsequent series of complaints were all designed to reduce her investment by that amountHer complaints are without merit and have all been repeatedly addressedShe requested a warranty visit on 9/17, to which I responded personally on 9/17; since she was unable to meet us for any of the earlier dates we offered, she is scheduled for a warranty visit next Monday, 10/
I am rejecting this response because: It seems that there is no comprimising with the owner And ultimately they state that they guarantee 100% satisfaction and the reality is that I am not 100% satified They did not give me the details of prices as they said they would prior to me signing the ridiculous contract and that is not right I would have never aggreed to the costs had I had known prior to the start of the renovation if they had detailed it as I requested long before they started the renovation They are misleading people and not upfront and that is not a good business and that is why they have no one that will stand by their side as far as references as I had mentioned in prior messages This will be going to Contractor License board now
Dear ***:
I appreciate customers who are attuned to detail and are prepared to compare our product and service in very specific terms to the other offerings availableIn our product and service in very specific terms to the other offerings availableIn terms of a more specific breakdown of the pricing elements in your job, I will tell you what is possibleOur product is unique in the industry, as you know, because of it's a "cap" that is custom fabricated to form fit over all the pieces and angles of your existing countersIt's not simply a slab of something that is installed after all the underlying surfaces are demolished - which is more common scenario, of course, and which would make it easier to separate it out the costs of material and laborWe do what in California construction law is called "bulk contracting," because the labor elements of the project are an integral part of the finished productThat's the technical reason that we can pay sales tax on the components as we purchase them rather than charge and collect sales tax from you on the total cost of the installationAnd that's why we can't break out the individual costs of the various elements
A few things can be separated outSince we retain and pay for a licensed plumber who does all our work, I can tell you that the plumbing cost for the whole project totals $Your price for three sinks is $700, based on the volume purchasing I do of those sinksBeyond that it's a package priceThe contract includes all materials and labor for the fabrication and installation of your new kitchen countertops in the recycled glass color called Chiaro Ambra while the Master Bath will be fabricated out of Terra ChiaraYour countertop edges will be beveled and there will be the appropriate cutouts for power outlets, etcYour old kitchen sink will be disconnected and removed, and you selected a Blanco Silgranit sink in the single bowl configuration, color Biscotti, which will be under-mounted with a polished edgeThere are three bathroom sinks (including the one you're supplying), which will also be installed as polished-edge undermountsThe existing countertops in both Master and Guest Bath will be removedThe price also includes all the plumbing in both kitchen and baths, including full replacement of drains, valves, baskets, supply lines and air gap, plus all disconnect and reconnect including the disposalYou will be supplying your own faucet fixtures, which will be installed by our teamThe plumbing is warranted for one year, the countertop for your lifetime - for both material and laborThe warranty is backed not only by my franchise, with ten years in this location, but by the manufacturer of the product with hundreds of locations worldwideAnd if you ultimately sell your home, you can transfer a ten-year warranty to the buyer - no one else offers that, and it can be a useful selling point
Turning to the cabinet resurfacing, you selected the door style Picasso for all three roomsThe kitchen and Guest Bath will be in the color Summer Flame while the Master Bath will be in Dark Italian WalutThe underside of the upper cabinet will be laminated to match the grain and color of the doors, and you selected appropriate pulls and knobsThe existing hardware in the Guest bath will be transferred to the new cabinetsAll the doors and drawers are new and feature a Rigid Thermofoil covering which is superior to regular wood in durability and ease of maintenanceThe exterior surfaces are covered in the highest quality 3M laminate, matching the color and grain of the doorsTechnologically, this is a far cry from the days when laminates peeled off the base surface like paperThe drawer boxes are birch with devotailed joints and full-extension ball-bearing slidesThe manufacturer provides a five ear warranty on all these products
In the end, this is all going to be less important than how happy you'll be with the beauty and easy maintenance of your finished kitchen baths! You're going to be still smiling when you walk in every morning and get your first look of the dayThat's the part I guarantee personally!
Please feel free to call me if you have any questions about this or want to discuss it furtherWe look forward to finishing up this project and know you will love the result!
Best regards,
*** ***
I am rejecting this response because: It seems that there is no comprimising with the owner. And ultimately they state that they guarantee 100% satisfaction and the reality is that I am not 100% satified. They did not give me the details of prices as they said they would prior to me signing the ridiculous contract and that is not right. I would have never aggreed to the costs had I had known prior to the start of the renovation if they had detailed it as I requested long before they started the renovation. They are misleading people and not upfront and that is not a good business and that is why they have no one that will stand by their side as far as references as I had mentioned in prior messages. This will be going to Contractor License board now.
I'm faxing to your attention, since they cannot be attached to your online form, SOME of the correspondence exchanged with this customer. A few days before her installation she called to see if there was some way to change her order to reduce the cost by approximately $3500. Since her countertops...
and cabinets were completed and ready to be installed by this time, it was too late to make substantive changes. The subsequent series of complaints were all designed to reduce her investment by that amount. Her complaints are without merit and have all been repeatedly addressed. She requested a warranty visit on 9/17, to which I responded personally on 9/17; since she was unable to meet us for any of the earlier dates we offered, she is scheduled for a warranty visit next Monday, 10/20.
I'm faxing to your attention, since they cannot be attached to your online form, SOME of the correspondence exchanged with this customerA few days before her installation she called to see if there was some way to change her order to reduce the cost by approximately $Since her countertops and cabinets were completed and ready to be installed by this time, it was too late to make substantive changesThe subsequent series of complaints were all designed to reduce her investment by that amountHer complaints are without merit and have all been repeatedly addressedShe requested a warranty visit on 9/17, to which I responded personally on 9/17; since she was unable to meet us for any of the earlier dates we offered, she is scheduled for a warranty visit next Monday, 10/
I am rejecting this response because: It seems that there is no comprimising with the owner And ultimately they state that they guarantee 100% satisfaction and the reality is that I am not 100% satified They did not give me the details of prices as they said they would prior to me signing the ridiculous contract and that is not right I would have never aggreed to the costs had I had known prior to the start of the renovation if they had detailed it as I requested long before they started the renovation They are misleading people and not upfront and that is not a good business and that is why they have no one that will stand by their side as far as references as I had mentioned in prior messages This will be going to Contractor License board now
Dear ***:
I appreciate customers who are attuned to detail and are prepared to compare our product and service in very specific terms to the other offerings availableIn our product and service in very specific terms to the other offerings availableIn terms of a more specific breakdown of the pricing elements in your job, I will tell you what is possibleOur product is unique in the industry, as you know, because of it's a "cap" that is custom fabricated to form fit over all the pieces and angles of your existing countersIt's not simply a slab of something that is installed after all the underlying surfaces are demolished - which is more common scenario, of course, and which would make it easier to separate it out the costs of material and laborWe do what in California construction law is called "bulk contracting," because the labor elements of the project are an integral part of the finished productThat's the technical reason that we can pay sales tax on the components as we purchase them rather than charge and collect sales tax from you on the total cost of the installationAnd that's why we can't break out the individual costs of the various elements
A few things can be separated outSince we retain and pay for a licensed plumber who does all our work, I can tell you that the plumbing cost for the whole project totals $Your price for three sinks is $700, based on the volume purchasing I do of those sinksBeyond that it's a package priceThe contract includes all materials and labor for the fabrication and installation of your new kitchen countertops in the recycled glass color called Chiaro Ambra while the Master Bath will be fabricated out of Terra ChiaraYour countertop edges will be beveled and there will be the appropriate cutouts for power outlets, etcYour old kitchen sink will be disconnected and removed, and you selected a Blanco Silgranit sink in the single bowl configuration, color Biscotti, which will be under-mounted with a polished edgeThere are three bathroom sinks (including the one you're supplying), which will also be installed as polished-edge undermountsThe existing countertops in both Master and Guest Bath will be removedThe price also includes all the plumbing in both kitchen and baths, including full replacement of drains, valves, baskets, supply lines and air gap, plus all disconnect and reconnect including the disposalYou will be supplying your own faucet fixtures, which will be installed by our teamThe plumbing is warranted for one year, the countertop for your lifetime - for both material and laborThe warranty is backed not only by my franchise, with ten years in this location, but by the manufacturer of the product with hundreds of locations worldwideAnd if you ultimately sell your home, you can transfer a ten-year warranty to the buyer - no one else offers that, and it can be a useful selling point
Turning to the cabinet resurfacing, you selected the door style Picasso for all three roomsThe kitchen and Guest Bath will be in the color Summer Flame while the Master Bath will be in Dark Italian WalutThe underside of the upper cabinet will be laminated to match the grain and color of the doors, and you selected appropriate pulls and knobsThe existing hardware in the Guest bath will be transferred to the new cabinetsAll the doors and drawers are new and feature a Rigid Thermofoil covering which is superior to regular wood in durability and ease of maintenanceThe exterior surfaces are covered in the highest quality 3M laminate, matching the color and grain of the doorsTechnologically, this is a far cry from the days when laminates peeled off the base surface like paperThe drawer boxes are birch with devotailed joints and full-extension ball-bearing slidesThe manufacturer provides a five ear warranty on all these products
In the end, this is all going to be less important than how happy you'll be with the beauty and easy maintenance of your finished kitchen baths! You're going to be still smiling when you walk in every morning and get your first look of the dayThat's the part I guarantee personally!
Please feel free to call me if you have any questions about this or want to discuss it furtherWe look forward to finishing up this project and know you will love the result!
Best regards,
*** ***
I am rejecting this response because: It seems that there is no comprimising with the owner. And ultimately they state that they guarantee 100% satisfaction and the reality is that I am not 100% satified. They did not give me the details of prices as they said they would prior to me signing the ridiculous contract and that is not right. I would have never aggreed to the costs had I had known prior to the start of the renovation if they had detailed it as I requested long before they started the renovation. They are misleading people and not upfront and that is not a good business and that is why they have no one that will stand by their side as far as references as I had mentioned in prior messages. This will be going to Contractor License board now.
I'm faxing to your attention, since they cannot be attached to your online form, SOME of the correspondence exchanged with this customer. A few days before her installation she called to see if there was some way to change her order to reduce the cost by approximately $3500. Since her countertops...
and cabinets were completed and ready to be installed by this time, it was too late to make substantive changes. The subsequent series of complaints were all designed to reduce her investment by that amount. Her complaints are without merit and have all been repeatedly addressed. She requested a warranty visit on 9/17, to which I responded personally on 9/17; since she was unable to meet us for any of the earlier dates we offered, she is scheduled for a warranty visit next Monday, 10/20.