bulbamerica.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I did use that Company's E-mail address: [redacted] Sincerely, [redacted]

Hi***,We spoke with the [redacted] about minutes before he filed this Revdex.com complaintAfter some investigation, it has become very clear that he placed an order for a projector bulb that was not compatible with his TVWe sell over 10,unique projector bulb replacements and sometimes finding the exact bulb replacement for the TV model can at times be complicatedWe sell between two hundred to two hundred and fifty replacement projector bulbs daily and have a very high success rate (rarely do we have any issues).Either way, on the call that was received before [redacted] opened this claim [redacted] (our Customer Service Representative that spoke with him) agreed to refund his order in full and according to her he sounded thankful and appreciative.I hope the refund resolves this complaint.Thank you,***

Revdex.com: They have contacted me and assured me that they will handle my return without hassle I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] *** [redacted] *** [redacted] *** [redacted] [redacted] Thank you very muchThe complaint has been resolvedAfter receiving your communication they agreed to pay for return shipping and refund the full amount***

Hello,We have spoken with [redacted] It appears his original email might have been adressed to [redacted] (a marketplace) we utilize instead of directly to our support or sales teamWe have gone ahead and issued a refund for the one bulb that [redacted] explained had burnt out [redacted] further said he will now like to withdraw his complaintThank you,***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The business's response has proven that they ARE indeed able to give me exactly what I am asking for For months they were saying that they were unable to modify point balances or give out coupon codes that would compensate me for the entire amount In their responses to the Revdex.com, not only have they provided a coupon code (proof that they are able to do so) but they provided a screen shot of their points system that clearly has a button to modify the balance, which would allow them to put back the points that I am missing I don't understand why, given that they ARE able to do so, they insist that they can't This really should be a simple resolution Thanks In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello Customer just called us today 12/*/and stated they are having an issue with there projector bulb, We issue a call tag # *** to get the item back to have this item evaluated as I have attached in the attachment above, Please keep in mind 99% of
the projectors that are returned back to us from the customer stated they do not work, When the items comes back they are working fine, Normally this issue is with the customer projector, Once the customer sends back the item we will make sure to issue a refund, please feel free to contact us at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved I will note, however, that I do not find the "automated cart reminder" online business practice to be appropriate (without the consumer's specific consent to this practice - meaning the consumer should be advised of it in a straightforward manner without the need to read extensive fine print) for this or any other internet business, most particularly when the "consumer" is not a current customer of that company (and, frankly, even if the consumer is a current customer, I believe they should be able to easily and automatically opt out from cart reminders for any business's website)As noted, I consider this issue with bulbamerica.com satisfactorily resolved at this time (as long as they continue to uphold their solution to this matter). Many thanks!
Sincerely,
* *

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We apologize for any inconvenience our Cart Reminder may provoked to this customer.The Cart Reminder it's a standard feature for our website platform and for most high reputation eCommerce websites and marketplaces.We have removed the customer email from our database and we added the email
to our blacklist to eliminate any additional communication. Thank you for your understandingCosminBulbAmerica

We have checked within
our loyalty point system and have confirmed that you do currently have an
available balance of 36,points.Screenshot taken on
11/**/at 2:00pm EST: *** Our on-site point /
loyalty system functionality is not a program that can
be custom controlled by
usThe reason is that it has been offered to us as a third party software
service which we utilize to extend the point system to our customersThis
program has been added to our platform to allow customers to earn points on
purchases and then use those points to buy coupon codes that would discount the
price of an online purchase within a year from the time the points were
originally awarded. Unfortunately, the
expiration date on earned points that are generated by this third party
software have been setup outside of our controlThe software platform is hard
coded to automatically expire any unused points after monthsWe have
documented this on our website and truly apologize for any inconvenienceIn
the future we are planning on adding additional expiration information to other
parts of our website.We feel that it is
important to also note that within our point system we are currently unable to
see any points that were awarded before October of which blocks us from
verifying that you were previously awarded those additional points.As a one time courtesy
we are prepared to offer a single-use coupon discount code of $for not
making the expiration period clear enoughWe hope you can understand our
position and we wish we could do more. Coupon
code: ***Thanks and Happy
Holidays!

To whom it may concern, We sent this Customer a generic email of the return instruction, once the items comes back we will have this evaluated and if we find the item defective they are not charged a restocking fee nor return shipping as we work with all our customers, We have experienced
when it comes to projector bulbs , In some case the customer order the wrong item and state the item is defective and not working or fitting that is due to they ordered the wrong itemOr they say the item is broken and the item come back broken due to the customer install the item incorrectly, ** *** called on 10-*-and stated the item is not working we asked the customer to bring it back to have this evaluated, We issued the RMA instruction the same day and he said thank youAs of 10-**-There was not other commutation with the customer until this dispute, We will reach out to the customer to work it out with the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I did use that Company's E-mail address:  [redacted]
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted] 
[redacted]
[redacted]
[redacted] Thank you very much. The complaint has been resolved. After receiving your communication they agreed to pay for return shipping and refund the full amount. [redacted]

Revdex.com:
They have contacted me and assured me that they will handle my return without hassle.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,...


[redacted]

We offered the customer a
very reasonable solution taking into consideration the system limitation we
have to deal with. One of the solutions given to him was a 10% discount per order
on his future orders in the value of his missing points. The customer rejected
that offer; I am not sure what more we can do.

The customer sent us an email on Jan 2, 2017 stating I have used them and been SO disappointed: their life is VERY short and I have replaced all of them several times. I know they’re low-priced, We replied to the customer  Under your most recent order #:  [redacted] which was placed...

 02/**/16 This item #  [redacted] has a rated life of 2500 hours which should at least last 3.5 months if they are being used 24 hours a day. Therefore, if this item already went out then it is really its end of life.   Please keep in mind that this order was just about a year old, and based on the hours of life the bulbs would go out with in the year, We do not have a problem issuing the customer a refund in the amount of $ 15.04. We will let the customer now as well

Hi[redacted],We spoke with the [redacted] about 20 minutes before he filed this Revdex.com complaint. After some investigation, it has become very clear that he placed an order for a projector bulb that was not compatible with his TV. We sell over 10,000 unique projector bulb replacements and sometimes finding...

the exact bulb replacement for the TV model can at times be complicated. We sell between two hundred to two hundred and fifty replacement projector bulbs daily and have a very high success rate (rarely do we have any issues).Either way, on the call that was received before [redacted] opened this claim [redacted] (our Customer Service Representative that spoke with him) agreed to refund his order in full and according to her he sounded thankful and appreciative.I hope the refund resolves this complaint.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I appreciate the gesture of the $50 coupon code.  I do not understand why it has taken 90 days to come to this conclusion when I have requested the coupon code each time I have contacted the company.  I would appreciate that they at least compensate me for an amount closer to the amount that was taken away.  It isn't the customer's issue that the business has chosen to outsource their rewards system and have no control over it.  Surely they have the ability to issue a coupon code, as they have shown in the previous response.  But through about a dozen email exchanges, the company stood firmly that they were entirely unable to do so.  I would appreciate a reply that is closer to the value that I lost, especially since I would like to continue using the company as a vendor, which in the long run works out best for everyone.  Thanks.Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The business's response has proven that they ARE indeed able to give me exactly what I am asking for.  For months they were saying that they were unable to modify point balances or give out coupon codes that would compensate me for the entire amount.  In their responses to the Revdex.com, not only have they provided a coupon code (proof that they are able to do so) but they provided a screen shot of their points system that clearly has a button to modify the balance, which would allow them to put back the points that I am missing.  I don't understand why, given that they ARE able to do so, they insist that they can't.  This really should be a simple resolution.  Thanks. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]