Bulk TV & Internet

inadequate internet serviceI have been in a what seems to be a war with this company for roughly 7 months now. I am forced to use Bulk because I live in a college trailer park and Bulk is my only option, otherwise half of the trailer park would have switched to a more reliable company by now. I moved into my trailer at the beginning of July 2013 and have NEVER had reliable internet connection. I've talked to countless employees and have even talked to supervisors at the headquarter office; furthermore, I even had a representative COME to my trailer, and roughly tell me that he had never seen an issue like this and had no idea what to do, and he would go talk to his colleagues to see what they recommended and would call the next day, and in the mean time go buy a new modem. Well, that modem didn't even recognize any type of internet connection and I'm out $100 plus whatever the overage on my cellphone's data plan will be. . Countless employees and supervisors have told me that they will call me back the next day and it has never happened, along with telling me to go buy a new modem. I am a college student and have assignments and tests to complete online. My mother has called countless times as well. They call me the day of, to tell me they have a representative in the park and hope that they can come by. My current download speed is 0.09 Mb/s, upload is 0.06 Mb/s, latency is 28 ms unusable. Desired SettlementFor inconvenience/lack of services: $75.00 per month= $525.00(7 months) PLUS an additional $80.00 per month for however many more months it will take to resolve this issueFor loss of money towards extra modem: $127.00Coverage for data overage on cellphone use as a means of internet: $15.00 per month= $105.00(7 months) PLUS an additional $20.00 per month for however many more months it will take to resolve this issueTOTAL FOR ALL: $757.00 as of February 16, 2013 Business Response /[redacted]/We apologize for any issues that Ms. [redacted] may have experienced. A technician has been dispatched weekly and often on back to back days to troubleshoot issues onsite. Technicians have noted that cabling and specifically the connectors on the existing house cable for this unit have been ongoing issues. Our tech's notes indicate that the customer's splitter was replaced and the house cabling was re-terminated. The bandwidth was adjusted per unit to 4meg up by 1 meg down in December 2013. We are happy to assist with any issues that Ms. [redacted] has. She can reach our technical support team at XXX-XXX-XXXX.