I’ve been trying to cancel my membership at this gym since my son was diagnosed with terminal brain cancer since Jan 2019 and I always get the response we will get someone to call you, and I never hear back! DO NOT JOIN THIS GYM!
Please be aware that a registered letter was not received from the member to cancel the account. It is stated on the membership agreement that was signed at time of joining - which is why it was not cancelled in our system.We will however cancel the account today, and ensure no future payments...
are taken. We also will offer the member a one month credit to the gym for free.
Complaint: [redacted]
I am rejecting this response because: [redacted] [redacted] [redacted] [redacted] [redacted]. Secondly and more important I do not want time in their gym I want my money back. They didn't take time in the gym from my bank account they took money and that's what I want back the $50.00 they took out of my account.That's all I want. They can send a cheque to [redacted]
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/12/27) */
Please be aware that it is stated in the membership contract that all accounts are to only be cancelled by sending in a registered letter to the business. This was not received.
We have therefore cancelled the account, and dues will not be...
charged going forward.
As an act of goodwill, we will honour Justin's membership for another 8 months free of charge.
This will be effective immediately.
Regards,
Bull pen gym management.
Please be aware that a registered letter was not received from the member to cancel the account. It is stated on the membership agreement that was signed at time of joining - which is why it was not cancelled in our system.We will however cancel the account today, and ensure no future payments...
are taken. We also will offer the member a one month credit to the gym for free.
Complaint: [redacted]
I am rejecting this response because: [redacted] [redacted] [redacted] [redacted] [redacted]. Secondly and more important I do not want time in their gym I want my money back. They didn't take time in the gym from my bank account they took money and that's what I want back the $50.00 they took out of my account.That's all I want. They can send a cheque to [redacted]
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/12/27) */
Please be aware that it is stated in the membership contract that all accounts are to only be cancelled by sending in a registered letter to the business. This was not received.
We have therefore cancelled the account, and dues will not be...
charged going forward.
As an act of goodwill, we will honour Justin's membership for another 8 months free of charge.
This will be effective immediately.
Regards,
Bull pen gym management.