Bull Run Kitchen and Bath Inc.

Hello,This is a reply to the above-mentioned complaint #***.We understand the stress of a consumer who spends a large amount of money on a home improvement projectIn fact, we devote a lot of time trying to be very good at communicating before, during and after a project but we find that
sometimes words get crossedWe did our best with the ***'s to explain exactly what was going on and we were exactly on track for the timeline clearly listed in our original agreementWe put the ***s on a fast track to hurry their project along and pushed their project ahead of people we already had scheduled us to provide our customary exceptional serviceWe were shocked to receive a complaintWe will work harder to better our communication.The project is well underwayWe will continue to install the addition with the highest standards as is customary with our service.Regards,The Bull Run Team