Bulldog Systems

Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ Contact Name and Title: [redacted] General Manag Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @hotmail.com The customer called to set up a weekly pick up on a dumpsterOur system is designed so that when we type in a name & address if the person has a previous account -it will bring that up, showing any balances owedWhen this customers information was typed in, the system showed a previous balance of $The account had been shut off on 11/22/for non payment of the $This was the 2nd time the account had been shut off for non paymentThe first time was on 5/26/and then restarted after payment was made on 6/15/Delinquent letters were sent out on 11/12/10,2/21/11,4/28/11,5/11/11,7/26/11,10/25/11,1/31/12,5/16/12,7/25/12,11/30/...⇄ 3/6/with no response from the customerThe customer was not billed for any services after the billing period of 10/1/10- 12/31/10.( we bill quarterly) It is our company policy that customers must pay for any old balances they have before we restart any type of new service with them The $that he paid went toward the old $balance that he owedThere is still a $balance due on the account It is also company policy to collect the first month payment of a new dumpster- the yard with weekly pick up for month would $per month Therefore when the customer sent in the $check he knew it was going on the old balance because the monthly charge on a yard weekly service is only $per month

Initial Business Response /* (1000, 5, 2015/06/02) */
Contact Name and Title: [redacted] General Manag
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@hotmail.com
The customer called to set up a weekly pick up on a dumpster. Our system is designed so that when we type in a name &...

address if the person has a previous account -it will bring that up, showing any balances owed. When this customers information was typed in, the system showed a previous balance of $138.00 The account had been shut off on 11/22/10 for non payment of the $138.00. This was the 2nd time the account had been shut off for non payment. The first time was on 5/26/10 and then restarted after payment was made on 6/15/10. Delinquent letters were sent out on 11/12/10,2/21/11,4/28/11,5/11/11,7/26/11,10/25/11,1/31/12,5/16/12,7/25/12,11/30/...⇄ and 3/6/13 with no response from the customer. The customer was not billed for any services after the billing period of 10/1/10- 12/31/10.( we bill quarterly)
It is our company policy that customers must pay for any old balances they have before we restart any type of new service with them.
The $100.00 that he paid went toward the old $138.00 balance that he owed. There is still a $38.00 balance due on the account.
It is also company policy to collect the first month payment of a new dumpster- the 2 yard with weekly pick up for 1 month would $62.79 per month.
Therefore when the customer sent in the $100.00 check he knew it was going on the old balance because the monthly charge on a 2 yard weekly service is only $62.79 per month.