Bulldog Towing

Initial Business Response /* (1000, 5, 2016/01/04) */
As the customer stated in the complaint, they called on the weekend, when our office was closedThey spoke to our answering service
The customer was given basic rate information, such as $45/day for storage and our after hours vehicle
access fee amount of $The answering service does not have access to our customer invoices, therefore they provide basic rate information to all phone inquiriesThis practice has been working well for many years
Customers are not charged to speak to a supervisorThe $this customer mentioned, is the after hours access feeThis fee is charged when a driver is dispatched to the yard to meet a customer for vehicle access or release
We do not condone rudeness at our businessWe investigate all details and take complaints seriouslyWe view them as a way to better our customer service
FOLLOW UP: This customer came into our office this morningUpon being greeted, the first thing the customer said was, "Does everyone here have an attitude?" Customer was perceived as hostile and argumentative and it is our belief that the phone conversation with our answering service was perceived the same wayThe customer was told that our office staff does not argue our rates, we simply explain them
As a courtesy, one day of storage ($45.00) was deducted from their invoice totalThe vehicle was released and the customer left without further incident - acknowledging that they had parked their vehicle in the wrong spot

When an owner leaves their vehicle parked somewhere it should not be or in a status such as unregistered, an entity such as a property owner, manager, security or law enforcement will contact a towing company to remove itThe tow companies notify local law enforcement of the movement at the time
the vehicle is towed so that a registered owner can find their vehicle at any given timeVehicle's left at a tow facility will have a lien process started on them within to working daysOur company simply starts liens in batches as time and workload allowSome are started at closer to days of storage some closer to If a vehicle is left at our facility and never picked up by the owner, it is soldThe amount of the sale is subtracted from the total due and the balance goes to collectionsThis complaint states that the representative at the collection agency was rudeWe have no way of knowing what was said by either party on that phone call, however we do apologize for the rudeness and now that it has been brought to our attention, it will be addressed with them

Initial Business Response /* (1000, 5, 2017/09/27) */
We ordered a wheel for Mrs*** it was a special order in which we would incur a 25% restock is why she would be responsible for this fee
We were absolutely not rude to this womanShe came back an hour or so after paying and we put in
the order for the wheel at the same timeIf anyone was rude it was herI myself tried to talk to her and one of the ladies here as well because she went bonkers on our lobbyWe wish there were no hard feelings but we were only providing a service at no financial gain so were are unable to pay the restock fee or even a refund at this point as the wheel has been delivered to herSorry for any inconvenience this has or may cause