Bulldozer Digital

From: Deborah [mailto:[email protected]] Sent: Saturday, May 30, 2:PMTo: Kelly MaceSubject: dispute ID 10628769I am responding to your notification that we have one of our puppy owners unhappy with their puppy.In reviewing their complaint I see that the problem is the puppy does not look like what they wantedOur guarantee states: “Bishop Kennels makes no Guarantee that this puppy is show quality or breeding stock as this cannot be determined at such a young age.” It also states:Bishop Kennel puppies are guaranteed against life threatening congenital defects i.ewe do not cover adverse reactions to vaccinations, open fontanels, parvo, parasites, luxating patellas, trachea problems, giardia, coccidia, descending testicles, hernias, hypoglycemia or allergic reactions as these can involve trauma or environmental issues.In the event that this puppy develops a serious genetic defect, as described above, within one year of the puppies date of birth, the breeder will require a written report from a licensed veterinarian with proof of the disorder The said puppy can be returned for a replacement puppy of comparable value as long as all of the terms of this contract have been followed by the buyer If a replacement is not available at the time of return, buyer will be notified when a comparable puppy is availableNo cash refunds will be given, only a replacement puppy Any and all veterinarian expenses incurred determining the problem/health status of the puppy will be the sole responsibility of the buyer.If a congenital defect is suspected in a puppy death, a necropsy, at the buyers expense will be required and a copy of this report MUST be sent to Bishop Kennels within days to validate this health guarantee If a congenital defect is shown to be the cause of death, your puppy will be replaced with the next available puppy of the same value and may take up to months to replacePlease note that the guarantee covers health issues and offers a replacement puppy not a cash reimbursement for any puppy with vet verified health issues onlyOn 10/29/they stated that they were “already quite attached to Skipper” and that he is a “cute, sweet, healthy dog”and as such did not want to return him for a replacement which I had offered, despite the fact that our guarantee only covers the health of the dogThat being said – we really want our puppy’s owners to be happy with their experiences with our kennel.The puppy does show an appearance flaw that would eliminate him from showing.This flaw is simply shorter hair than the show standards allow.This flaw is very rare and does not affect the health or behavior of the puppy in any wayWe are choosing to reimburse this customer $today 5/30/through paypal.We are doing so because we value our customers – NOT because we are assuming any financial obligation or duty as we sold a “cute, sweet, healthy dog” as the customer himself has statedThank you for the opportunity you allowed to state our side of this dispute.If there are any other questions feel free to contact me againDeborah Bishop – Bishop Kennels

Revdex.com: I am in receipt today of a check for $from Bishop Kennels, satisfying my Revdex.com complaint against this breeder for issues involving a puppy purchased from them, whom we named Skipper In response to the kennel's statements regarding my complaint, I again would point to the email correspondence between myself and MrsBishop in order to clarify my perspective on this matter While I did indeed note that Skipper was a "cute, sweet, healthy" dog, it does not negate the fact that he is completely unlike, in physical appearance, other "normal" dogs of his breed Coton de Tulear He has short hair, dark spots, sheds hair at an incredible rate and is actually incredibly stupid That does not preclude him from being "cute, sweet, healthy", but it does make him an unacceptable specimen of his breed While it was never our intention to show or breed him, we did have certain expectations for him that simply were not met Some monetary compensation was offered by the breeders in the email dated 11/1/13, and it was only after several attempts to re-connect with them proved unsuccessful that I resorted to a complaint through the Revdex.com Also, it should be remembered that we are dealing with a living creature that is owned and loved by another living being (my daughter Abbie is "quite attached to him"), and NOT a box of cereal that can be simply returned or exchanged at the local Wal-Mart! / [redacted] Style Definitions */ I do sincerely thank you, the Revdex.com, for your assistance in resolving this matter It also reflects well on Bishop Kennels that they offered compensation in this matter, without being forced to do so, and ultimately did honor their promise to that end.Sincerely Scott Hippeard

Revdex.com:
I am in receipt today of a check for $from Bishop
Kennels, satisfying my Revdex.com complaint against this breeder for issues involving a
puppy purchased from them, whom we named Skipper. In response to the kennel's statements
regarding my complaint, I again would point to the email correspondence between
myself and MrsBishop in order to clarify my perspective on this matter. While I did indeed note that Skipper was a
"cute, sweet, healthy" dog, it does not negate the fact that he is
completely unlike, in physical appearance, other "normal" dogs of his
breed Coton de Tulear. He has short
hair, dark spots, sheds hair at an incredible rate and is actually incredibly
stupid. That does not preclude him from
being "cute, sweet, healthy", but it does make him an unacceptable
specimen of his breed. While it was
never our intention to show or breed him, we did have certain expectations for
him that simply were not met. Some
monetary compensation was offered by the breeders in the email dated 11/1/13,
and it was only after several attempts to re-connect with them proved
unsuccessful that I resorted to a complaint through the Revdex.com. Also, it should be remembered that we are
dealing with a living creature that is owned and loved by another living being
(my daughter Abbie is "quite attached to him"), and NOT a box of cereal that can be simply returned or
exchanged at the local Wal-Mart!
I do sincerely thank you, the Revdex.com, for your assistance in resolving this matter. It also reflects well on Bishop Kennels that they offered compensation in this matter, without being forced to do so, and ultimately did honor their promise to that end.Sincerely
Scott Hippeard

From: Deborah [mailto:[email protected]] Sent: Saturday, May 30, 2015 2:09 PMTo: Kelly MaceSubject: dispute ID 10628769I am responding to your notification that we have one of our puppy owners unhappy with their puppy.In reviewing their complaint I see that the problem is the puppy does...

not look like what they wanted. Our guarantee states: “Bishop Kennels makes no Guarantee that this puppy is show quality or breeding stock as this cannot be determined at such a young age.” It also states:Bishop Kennel puppies are guaranteed against life threatening congenital defects i.e. we do not cover adverse reactions to vaccinations, open fontanels, parvo, parasites, luxating patellas, trachea problems, giardia, coccidia, descending testicles, hernias, hypoglycemia or allergic reactions as these can involve trauma or environmental issues.In the event that this puppy develops a serious genetic defect, as described above, within one year of the puppies date of birth, the breeder will require a written report from a licensed veterinarian with proof of the disorder.  The said puppy can be returned for a replacement puppy of comparable value as long as all of the terms of this contract have been followed by the buyer.  If a replacement is not available  at the time of return, buyer will be notified when a comparable puppy is available. No cash refunds will be given, only a replacement puppy.  Any and all veterinarian expenses incurred determining the problem/health status of the puppy will be the sole responsibility of the buyer.If a congenital defect is suspected in a puppy death, a necropsy, at the buyers expense will be required and a copy of this report MUST be sent to Bishop Kennels within 7 days to validate this health guarantee.  If a congenital defect is shown to be the cause of death, your puppy will be replaced with the next available puppy of the same value and may take up to 12 months to replace. Please note that the guarantee covers health issues and offers a replacement puppy not a cash reimbursement for any puppy with vet verified health issues only. On 10/29/2013 they stated that they were “already quite attached to Skipper” and that he is a “cute, sweet, healthy dog”and as such did not want to return him for a replacement which I had offered, despite the fact that our guarantee only covers the health of the dog. That being said – we really want our puppy’s owners to be happy with their experiences with our kennel.The puppy does show an appearance flaw that would eliminate him from showing.This flaw is simply shorter hair than the show standards allow.This flaw is very rare and does not affect the health or behavior of the puppy in any way. We are choosing to reimburse this customer $500 today 5/30/15 through paypal.We are doing so because we value our customers – NOT because we are assuming any financial obligation or duty as we sold a “cute, sweet, healthy dog” as the customer himself has stated. Thank you for the opportunity you allowed to state our side of this dispute.If there are any other questions feel free to contact me again. Deborah Bishop – Bishop Kennels