Bullet Proof Body Armor HQ

The correct refund has been issued.

We will have no other communication with this customer.

Thank you

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.

No. As stated per the phonecall, the issues have not been resolved. Re-open the complaint. The refund has still not been issued. It was changed.

 

Regards,

Review: Inappropriate behavior by customer service personnel: Sending abusive emails to me after the partial refund was issued. Someone from BulletProofBodyArmor sent an inappropriate email to me. In that email, it sent me to a link wherein I was called "[redacted]ing it" I filed a complaint with the abuse line at [redacted] and at [redacted]. So far, [redacted] has confirmed receipt of the information I sent to them regarding the abusive email. The abusive email came from [redacted] which is listed as the domain owner of [redacted] which, believe it or not, automatically redirects itself to [redacted]. I have screenshots of all the following information and the relationships between the IP addresses and ownership of the emails and domains in question. In all, it is linked back to Mr. [redacted].

I only received a refund of $192.49. This is short by $23.28. 15% of $277.38 is $41.607. Minus $20 for shipping brings the total refund per your reasoning to: $215.77 (which is originally refunded by you on Monday, April 28, 2014 at 4:43pm). However, the refunded amount then was changed to $192.49 on Monday, April 28, 2014 at 5:15 PM, less than an hour later. How do you account for this? Moreover, you wrote that: "you could have gotten the RMA number from us [which was why I was calling you] and we could have paid for the shipping back" per your reasoning on 4/28/2014. You failed to issue the RMA during the phone call. Moreover, you lied to the Revdex.com the previous time by stating that I had refused the package three times. See the tracking history: #[redacted]. That is not the case. The package was returned to sender. It was supposed to go to Florida. This was a glitch on [redacted]'s part. [redacted] erroneously mailed it to your billing address. That's beyond my control. The person who owns the billing address - that's you - had plenty of opportunities to contact [redacted] and have it rectified. Hence, the refund should actually be $235.77 since the package never even made it to my address, was not opened, and you failed to issue an RMA when I called you. And per your reasoning as emailed to me on April 28, 2014, then the refund should have been $215.77. You keep on changing your line of reasoning to fit your needs.Desired Settlement: Please issue an apology and refrain from sending abusive, disruptive, hostile, unprofessional emails under any of your accounts regarding your upsetness over my complaining and the return. Please also issue the correct refund amount.

Business

Response:

The correct refund has been issued.

We will have no other communication with this customer.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

No. As stated per the phonecall, the issues have not been resolved. Re-open the complaint. The refund has still not been issued. It was changed.