Bulletproof Digital, Inc.

Complaint ID: [redacted] Hello, I am responding to a letter we received (attached) regarding a complaint we received. I’m not sure why a complaint was filed because our records show that this customer was served and sent a replacement the same day that she contacted us. Copy of the correspondence and...

dates/times available below, please advise: --Sep 01 11:26 am [redacted] <[redacted]@gmail.com> userbadge[redacted] Sep 08 06:03 pm(assign)Hi [redacted],According to tracking, the package has been delivered. Thank you and please let us know if there is anything else we can do for you.Bulletproof Supportbulletproof.com | Power, Mind, and BodyHave you Heard of Bulletproof Coffee? Check it out!: https://vimeo.com/[redacted] userbadge[redacted]Sep 06 07:39 pmHi [redacted],You can follow tracking for your replacement below!https://www.ontrac.com/trackingdetail.asp?tracking=[redacted]&run=[red...⇄ you and please let us know if there is anything else we can do for you.Bulletproof Supportbulletproof.com | Power, Mind, and BodyHave you Heard of Bulletproof Coffee? Check it out!: https://vimeo.com/[redacted] userbadge[redacted]Sep 02 03:01 pmHi [redacted],Thank you for the information! I have expedited your replacement order and will forward tracking information as soon as I have that available for you. My apologies for the issue!Bulletproof Supportbulletproof.com | Power, Mind, and BodyHave you Heard of Bulletproof Coffee? Check it out!: https://vimeo.com/[redacted] user[redacted]Sep 01 05:07 pmThank you for getting back to me. I have been a little frustrated that it is difficult to get a response from your customer service! I am very happy with the product that I actually received however I only received a small portion of what I actually ordered and paid for. I do not have the packing slip as I was not initially concerned about my order. I just figured that the other part would be delivered soon after but it never arrived. I have attached photos of the actual product received as well as my email order slip and My order on my account looks odd as it shows that I was charged for the items but under the kit that I ordered it says I was charged but quantity is 0? I would just like to receive the rest of my order. Thank you [redacted] user[redacted]Sep 01 05:07 pmThank you for getting back to me. I have been a little frustrated that it is difficult to get a response from your customer service! I am very happy with the product that I actually received however I only received a small portion of what I actually ordered and paid for. I do not have the packing slip as I was not initially concerned about my order. I just figured that the other part would be delivered soon after but it never arrived. I have attached photos of the actual product received as well as my email order slip and My order on my account looks odd as it shows that I was charged for the items but under the kit that I ordered it says I was charged but quantity is 0? I would just like to receive the rest of my order. Thank you [redacted] userbadge[redacted]Sep 01 02:52 pmHi [redacted],I'm sorry to hear of the issue but I would be happy to help. Please provide photos of the order and packing slip and list the missing items. Thank you!Bulletproof Supportbulletproof.com | Power, Mind, and BodyHave you Heard of Bulletproof Coffee? Check it out!: https://vimeo.com/[redacted] user[redacted]Sep 01 11:26 amI only received part of my order

RE: Case ID [redacted]Please note - Due to the complaint notice being sent to an incorrect address, we were not ableto respond within the 10 business day deadline. This notice was eventually forwarded by thecarrier to our current office location.To Whom It May Concern:We initially received a support...

ticket (ID: [redacted]) from the customer requesting we cancel herorder. Unfortunately the request was received after the order had since shipped and a trackinglink was provided to the customer.The customer claims the link is invalid, however the link was valid, it just didn't have anytracking info populated yet because [redacted] had not yet scanned the order in their possession. Anew link will not typically have information immediately after an order is shipped.This can be verified by viewing the link that was originally sent to the customer below, to seewhat is now populated tracking information:https://[redacted]You can also simply type in the ID: [redacted] into a search engine, and select [redacted]under results.The customer t hen followed up by returning her order in a new ticket (ID: [redacted]), and once theagent was able to confirm the order had been received to the warehouse, a refund was issuedMay 18, 2015 at 01:30 PM (PDT). The customer then rated the ticket positively, which can beseen in the attachment, indicating that a resolution had been met. Please edit the attachmentand content above as you see fit,Kind regards,[redacted]  BP Customer Svc. Management
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]