RE: Case ID [redacted] Please note - Due to the complaint notice being sent to an incorrect address, we were not ableto respond within the business day deadlineThis notice was eventually forwarded by thecarrier to our current office location.To Whom It May Concern:We initially received a support ticket (ID: ***) from the customer requesting we cancel herorderUnfortunately the request was received after the order had since shipped and a trackinglink was provided to the customer.The customer claims the link is invalid, however the link was valid, it just didn't have anytracking info populated yet because [redacted] had not yet scanned the order in their possessionAnew link will not typically have information immediately after an order is shipped.This can be verified by viewing the link that was originally sent to the customer below, to seewhat is now populated tracking information:https:// [redacted] You can also simply type in the ID: [redacted] into a search engine, and select ***under results.The customer t hen followed up by returning her order in a new ticket (ID: ***), and once theagent was able to confirm the order had been received to the warehouse, a refund was issuedMay 18, at 01:PM (PDT)The customer then rated the ticket positively, which can beseen in the attachment, indicating that a resolution had been metPlease edit the attachmentand content above as you see fit,Kind regards, [redacted] BP Customer SvcManagement ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Complaint ID: [redacted] Hello, I am responding to a letter we received (attached) regarding a complaint we receivedI’m not sure why a complaint was filed because our records show that this customer was served and sent a replacement the same day that she contacted usCopy of the correspondence and dates/times available below, please advise: --Sep 11:am [redacted] < [redacted] @gmail.com> userbadge [redacted] Sep 06:pm(assign)Hi ***,According to tracking, the package has been deliveredThank you and please let us know if there is anything else we can do for you.Bulletproof Supportbulletproof.com | Power, Mind, and BodyHave you Heard of Bulletproof Coffee? Check it out!: https://vimeo.com/ [redacted] userbadge [redacted] Sep 07:pmHi ***,You can follow tracking for your replacement below!https://www.ontrac.com/trackingdetail.asp?tracking= [redacted] &run= [redacted] Thank you and please let us know if there is anything else we can do for you.Bulletproof Supportbulletproof.com | Power, Mind, and BodyHave you Heard of Bulletproof Coffee? Check it out!: https://vimeo.com/ [redacted] userbadge [redacted] Sep 03:pmHi ***,Thank you for the information! I have expedited your replacement order and will forward tracking information as soon as I have that available for youMy apologies for the issue!Bulletproof Supportbulletproof.com | Power, Mind, and BodyHave you Heard of Bulletproof Coffee? Check it out!: https://vimeo.com/ [redacted] user [redacted] Sep 05:pmThank you for getting back to meI have been a little frustrated that it is difficult to get a response from your customer service! I am very happy with the product that I actually received however I only received a small portion of what I actually ordered and paid forI do not have the packing slip as I was not initially concerned about my orderI just figured that the other part would be delivered soon after but it never arrivedI have attached photos of the actual product received as well as my email order slip and My order on my account looks odd as it shows that I was charged for the items but under the kit that I ordered it says I was charged but quantity is 0? I would just like to receive the rest of my orderThank you [redacted] user [redacted] Sep 05:pmThank you for getting back to meI have been a little frustrated that it is difficult to get a response from your customer service! I am very happy with the product that I actually received however I only received a small portion of what I actually ordered and paid forI do not have the packing slip as I was not initially concerned about my orderI just figured that the other part would be delivered soon after but it never arrivedI have attached photos of the actual product received as well as my email order slip and My order on my account looks odd as it shows that I was charged for the items but under the kit that I ordered it says I was charged but quantity is 0? I would just like to receive the rest of my orderThank you [redacted] userbadge [redacted] Sep 02:pmHi ***,I'm sorry to hear of the issue but I would be happy to helpPlease provide photos of the order and packing slip and list the missing itemsThank you!Bulletproof Supportbulletproof.com | Power, Mind, and BodyHave you Heard of Bulletproof Coffee? Check it out!: https://vimeo.com/ [redacted] user [redacted] Sep 11:amI only received part of my order
RE: Case ID [redacted] Please note - Due to the complaint notice being sent to an incorrect address, we were not ableto respond within the business day deadlineThis notice was eventually forwarded by thecarrier to our current office location.To Whom It May Concern:We initially received a support ticket (ID: ***) from the customer requesting we cancel herorderUnfortunately the request was received after the order had since shipped and a trackinglink was provided to the customer.The customer claims the link is invalid, however the link was valid, it just didn't have anytracking info populated yet because [redacted] had not yet scanned the order in their possessionAnew link will not typically have information immediately after an order is shipped.This can be verified by viewing the link that was originally sent to the customer below, to seewhat is now populated tracking information:https:// [redacted] You can also simply type in the ID: [redacted] into a search engine, and select ***under results.The customer t hen followed up by returning her order in a new ticket (ID: ***), and once theagent was able to confirm the order had been received to the warehouse, a refund was issuedMay 18, at 01:PM (PDT)The customer then rated the ticket positively, which can beseen in the attachment, indicating that a resolution had been metPlease edit the attachmentand content above as you see fit,Kind regards, [redacted] BP Customer SvcManagement ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Complaint ID: [redacted] Hello, I am responding to a letter we received (attached) regarding a complaint we receivedI’m not sure why a complaint was filed because our records show that this customer was served and sent a replacement the same day that she contacted usCopy of the correspondence and dates/times available below, please advise: --Sep 11:am [redacted] < [redacted] @gmail.com> userbadge [redacted] Sep 06:pm(assign)Hi ***,According to tracking, the package has been deliveredThank you and please let us know if there is anything else we can do for you.Bulletproof Supportbulletproof.com | Power, Mind, and BodyHave you Heard of Bulletproof Coffee? Check it out!: https://vimeo.com/ [redacted] userbadge [redacted] Sep 07:pmHi ***,You can follow tracking for your replacement below!https://www.ontrac.com/trackingdetail.asp?tracking= [redacted] &run= [redacted] Thank you and please let us know if there is anything else we can do for you.Bulletproof Supportbulletproof.com | Power, Mind, and BodyHave you Heard of Bulletproof Coffee? Check it out!: https://vimeo.com/ [redacted] userbadge [redacted] Sep 03:pmHi ***,Thank you for the information! I have expedited your replacement order and will forward tracking information as soon as I have that available for youMy apologies for the issue!Bulletproof Supportbulletproof.com | Power, Mind, and BodyHave you Heard of Bulletproof Coffee? Check it out!: https://vimeo.com/ [redacted] user [redacted] Sep 05:pmThank you for getting back to meI have been a little frustrated that it is difficult to get a response from your customer service! I am very happy with the product that I actually received however I only received a small portion of what I actually ordered and paid forI do not have the packing slip as I was not initially concerned about my orderI just figured that the other part would be delivered soon after but it never arrivedI have attached photos of the actual product received as well as my email order slip and My order on my account looks odd as it shows that I was charged for the items but under the kit that I ordered it says I was charged but quantity is 0? I would just like to receive the rest of my orderThank you [redacted] user [redacted] Sep 05:pmThank you for getting back to meI have been a little frustrated that it is difficult to get a response from your customer service! I am very happy with the product that I actually received however I only received a small portion of what I actually ordered and paid forI do not have the packing slip as I was not initially concerned about my orderI just figured that the other part would be delivered soon after but it never arrivedI have attached photos of the actual product received as well as my email order slip and My order on my account looks odd as it shows that I was charged for the items but under the kit that I ordered it says I was charged but quantity is 0? I would just like to receive the rest of my orderThank you [redacted] userbadge [redacted] Sep 02:pmHi ***,I'm sorry to hear of the issue but I would be happy to helpPlease provide photos of the order and packing slip and list the missing itemsThank you!Bulletproof Supportbulletproof.com | Power, Mind, and BodyHave you Heard of Bulletproof Coffee? Check it out!: https://vimeo.com/ [redacted] user [redacted] Sep 11:amI only received part of my order