Bullhead City River Regatta

I sent Ms [redacted] an email this afternoon concerning her complaint to the Revdex.comA copy of the email is attached for your reviewAs stated in the email to Ms [redacted] , all participants in the Bullhead City Regatta must agree to the terms and conditions stating that they understand there is no refund for the purchase of the eventI've included an example of the terms and conditions on page of this letter However, the City reviews each request for refund on a case by case basis in an effort to understand each individual's circumstanceMs [redacted] 's request came during the week of the event and unfortunately with participation of over 28,000, the request was not processed I've processed a request for refund for her todayA refund fee of $is deducted from each purchase to cover fees incurred by the City Please contact me if you need additional information concerning this complaint Sincerely, [redacted] Revenue Manager

I sent Ms. [redacted] an email this afternoon concerning her complaint to the Revdex.com. A copy of the email is attached for your review. As stated in the email to Ms. [redacted], all participants in the Bullhead City Regatta must agree to the terms and conditions stating that they understand...

there is no refund for the purchase of the event. I've included an example of the terms and conditions on page 2 of this letter.
However, the City reviews each request for refund on a case by case basis in an effort to understand each individual's circumstance. Ms. [redacted]'s request came during the week of the event and unfortunately with participation of over 28,000, the request was not processed.
I've processed a request for refund for her today. A refund fee of $5.00 is deducted from each purchase to cover fees incurred by the City. 
Please contact me if you need additional information concerning this complaint.
Sincerely, [redacted] 
Revenue Manager

I sent Ms. [redacted] an email this afternoon concerning her complaint to the Revdex.com. A copy of the email is attached for your review. As stated in the email to Ms. [redacted], all participants in the Bullhead City Regatta must agree to the terms and conditions stating that they understand...

there is no refund for the purchase of the event. I've included an example of the terms and conditions on page 2 of this letter.

However, the City reviews each request for refund on a case by case basis in an effort to understand each individual's circumstance. Ms. [redacted]'s request came during the week of the event and unfortunately with participation of over 28,000, the request was not processed.

I've processed a request for refund for her today. A refund fee of $5.00 is deducted from each purchase to cover fees incurred by the City. 

Please contact me if you need additional information concerning this complaint.

Sincerely, [redacted] 

Revenue Manager