Bulliez Express

Good afternoon, At the time of the move, our mover went through the contract prior to starting the job and did notify the client that we could not move this table due to it not being properly crated Per our contract we are not liable for items made of natural stone and items that are not properly packed / crated After the client was notified of our limitations with the table, we were asked to move the table any In an effort to provide excellent service and follow the client's direction, our movers picked up the table to start the move but noticed that it was already cracked in two pieces At this point the movers pointed this out to the client and were instructed to continue moving Per our attached contract, under the Terms and Conditions, it is clearly lays out what the movers can and can't move This section is signed off by MsPapp Please let us know if additional information is needed

We have confirmed [redacted] update with our vendorWe look forward to hearing back from [redacted] about his repairs

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me From: *** ** Sent: Tuesday, April 26, 12:AM Subject: RE: You have a New Message from Revdex.com Regarding Complaint #*** Hi,The repair company sent the dresser back to my house today, it looks good, I am satisfied with the result, thank you for your helpPlease close this complaint.Thanks you. ***

To: Revdex.com Regarding: *** ***We spoke with Ms*** on March 29, when we received notification via email of the issues concerning her move on 3/25/ We immediately took action to assist Ms*** and repair the damaged items brought to our
attention and we have outlined the steps below.We spoke with Ms*** on 3/and call was escalated to Director of Operation who spoke with her on 3/ We scheduled our professional repair company to go to her home on Saturday April 2nd to professionally repair the armoire and the towel bar that was outlined in formal complaint We took this complaint as an opportunity to re-train our movers that worked on this job We also offered a 40% discount off the total move to Ms*** for her displeasure with the move We followed up with Ms*** on Monday April 4th and received notification back from her regarding how pleased she was with the repair that was completed and her appreciation for how we have responded to her concerns Regards, Tony ***Director of Operations Men Movers

We sincerely apologize for any miscommunicationWe understood the importance of promptly addressing your claim regarding damage to your marble-top dresser.We understand that the movers told you of someone they knew that could attempt to make the repairAt that point, the movers did call the office
to report the damage and we told them that this would fall under our Carrier's LiabilityFrom there we paid out the state-mandated $per pound to settleThe miscommunication came out of not sending the initial repairman as proposed by your mover - please note this repairman is not a Men Movers vendor, but a contractor our mover trustsWe will have your mover contact you to schedule an appoint for his referral to repair your dresser top as soon as possible

We sincerely apologize that we have not acknowledged your damages until now. After we address your claim, we would like to go over the details of how you reported your damages so that we can improve the process on our side and ensure that we do not miss another customer claim again. Our claim...

process consists of a claim form filled out by the customer and photographs of the damages. Unfortunately, we did not locate your completed claim in our database. To begin your claim we have emailed you a claim form. We did leave you a voice mail as well so please give us a call if you would like to discuss the claim form or any other concerns. We are making your claim top priority, so please review the form, fill it out and return it at your earliest convenience. We don’t want you to have to wait any longer, so if you return the information today we will make sure to address your claim with you today. Again, our sincerest apologies for the inconvenience we have caused you.

3 Men Movers is open to the opportunity to discuss a mutually agreeable resolution with Ms. Pap.  We are willing to amend our initial claim offer and come up with a suitable decision for both parties.  We will reach out directly to Ms. Pap within the next 24 hours.

Good afternoon, At the time of the move, our mover went through the contract prior to starting the job and did notify the client that we could not move this table due to it not being properly crated.  Per our contract we are not liable for items made of natural stone and items that are not...

properly packed / crated.  After the client was notified of our limitations with the table, we were asked to move the table any.  In an effort to provide excellent service and follow the client's direction, our movers picked up the table to start the move but noticed that it was already cracked in two pieces.  At this point the movers pointed this out to the client and were instructed to continue moving.  Per our attached contract, under the Terms and Conditions, it is clearly lays out what the movers can and can't move.  This section is signed off by Ms. Papp.  Please let us know if additional information is needed.

We have confirmed [redacted] update with our vendor. We look forward to hearing back from [redacted] about his repairs.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  
Sent: Monday, September 19, 2016 4:10 PM Subject: RE: Complaint ID [redacted] Thank you for allowing me to continue. Please see the below response for 3 Men Movers to review: The area of the contract 3 Men Movers is referencing states, “A household goods carrier’s liability for loss or damage to any shipments is .60 cents per pound per article, unless the carrier and customer agree, in writing, to a greater level of liability. This is not insurance.”  The purpose of this complaint is to agree, in writing, that there is a greater level of liability. Sixty cents per pound doesn’t come close to covering our costs. The offer is grossly inadequate. We are not talking about a $45 computer chair that weighs 50lbs. We are talking about a granite table. It is very heavy and its value is higher than double that offer per pound. The table is not repairable, we have to completely replace it. Surely 3 Men Movers can understand why we see this as a circumstance of greater liability. Especially since 3 Men Movers breached the contract and moved a table they were not supposed to move.  Thank you,  Claudia P[redacted]Administrative Assistant