Bullion Exchanges

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

The buyer listed the phone number on his sales record to be [redacted] ***We wanted to call them to verify their order and also left them voicemails on 10/ [redacted] and 10/ [redacted] (of which we have recordings)Since we never received a call back, we informed them that their order would be cancelledPer our terms & conditions, all customer orders are subject to a reviewUnfortunately, since we were unable to reach them and they never reached out to us, we were unable to proceed with processing their order

Dear Sir/Madam,We are contacting you regarding the following dispute: ID [redacted] .On September *, 2017, [redacted] had placed an order for one oz Royal Canadian Mint (RCM) Fine Silver Bar for a total of $1,On September *, 2017, we had asked [redacted] to provide copies of his State ID or Driver's License for verification purposesOn September *, 2017, since we had not received a response, [redacted] **'s order was cancelledAfter we had sent [redacted] a message informing him of his cancelled order, we then received our first response from himScreenshots of the eBay Messages are shown belowOur inbox from members proves that [redacted] **'s first message to us was on September *, and not September *, as he claimsWe informed [redacted] that we were no longer able to proceed with his order since it had already been cancelled in our system which does not allow us to reverse a cancellationOur Terms & Policies are listed on every listingIn the Shipping Policy which is the first automatically opened tab, it states these below-referenced policies that relate to [redacted] **'s purchase in bold, bright red.By purchasing from Bullion Exchanges, you are agreeing to all of our Terms and Policies.Bullion Exchanges reserves to right to refuse or cancel any order reviewed by our Compliance Team, which are deemed questionable or have increasing potential risk for being fraudulent.All customers are subject to a review at our own discretion, in which additional information, identification and/or documentation, may be requestedA prompt response would help expedite the fulfillment of your order.Since we did not receive a prompt response from [redacted] **, upon further review, our Compliance Department deemed this transaction as questionable, therefore we were well within our rights to cancel this order

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They never called that number which is my cell phone number and never left a message The second the emailed me and said they were cancelling the order, I contacted them They claimed at that time that they were unable to verify my address However, my address provided was valid and no one tried to verify it Then they claimed they called me at a different number, but all my incoming calls are logged and recorded at that number Now they claim to have called my cell phone number, but there was never any missed call from them or any message left I beleive the only reason the order was cancelled is that the price of silver went up and they wanted to make more profit by selling at a higher price This appears to be a pattern as others have also noted the same situation There was no reason for them to wait nearly weeks from the time of payment to even begin the process of shipping rather than to take my money for an interest free loan and then allow them to use it as a hedge against the price of silver If the price goes down, they sell it to me at the agreed price If the price goes up, the got the use of my money and then cancel the order and sell it for a higher price This is a sham business and the refusal to provide the product at the price agreed is at a minimum a breach of contract and at worst part of a concerted plan to defraud the public In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

As per our stated terms of sale, purchasing bullion and/or coins involves price risk, and the purchaser assumes all such riskOnce you complete a purchase your price is locked-in, and you may not cancel or modify your order afterwardsWe do not offer or make price adjustments based
on the market fluctuations of precious metals, or for any other reasonWe reserve the right to accept returns only when the item is not as describedThe customer will be subject to 10% restocking fee, and for the cost of the return shipping if we will have to re-ship it again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
the business is not telling the truth , they have blocked my account on *** and refused to sell me anymore Plus the prepaid label has expired and I cannot use it now It was only good for days I was treated very bad and the lady that I talked to on the phone was very rude to me .
If I try to buy anything from bullion exchange a message will pop up stating that I am not allowed to buy from them .so I need a new prepaid label and assurance that I will get all my money back and then I will mail the item back to them plus when I try to leave a feedback about my bad experience with bullion exchange they delete that feedback
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Please accept our sincerest apologies for the error on our partAfter checking our records, it seems that there was a discrepancy with the phone number that was called to contact youWe are truly sorry this has happened and that your expectations were not metWe would like to clarify that our Compliance Department does not take into consideration the spot prices of the market when reviewing ordersOur Compliance Department is only able to view the shipping information provided through eBay as well as the PayPal account and transaction detailsPlease note, our terms and conditions are listed under each and every one of our listingsPer our Shipping Policy, it states, "Bullion Exchanges reserves the right to refuse or cancel any order reviewed by our Compliance Team, which are deemed questionable or have increasing potential risk for being fraudulentAll customers are subject to a review at our own discretion, in which additional information, identification and/or documentation, may be requestedA prompt response would help expedite the fulfillment of your order." Since our Compliance Department experienced difficulties contacting you, your order was cancelled and you were provided with a full refundUnfortunately, we are unsure of whether this was a technical issue or a human errorWe ask that you please contact us so that we can work on resolving this situation with youAgain, we are truly sorry for this happenstance and we hope to work with you

The buyer listed the phone number on his sales record to be [redacted]. We wanted to call them to verify their order and also left them voicemails on 10/* and 10/* (of which we have recordings). Since we never received a call back, we informed them that their order would be cancelled. Per our...

terms & conditions, all customer orders are subject to a review. Unfortunately, since we were unable to reach them and they never reached out to us, we were unable to proceed with processing their order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They never called that number which is my cell phone number and never left a message.  The second the emailed me and said they were cancelling the order, I contacted them.  They claimed at that time that they were unable to verify my address.  However, my address provided was valid and no one tried to verify it.  Then they claimed they called me at a different number, but all my incoming calls are logged and recorded at that number.  Now they claim to have called my cell phone number, but there was never any missed call from them or any message left.  I beleive the only reason the order was cancelled is that the price of silver went up and they wanted to make more profit by selling at a higher price.  This appears to be a pattern as others have also noted the same situation.  There was no reason for them to wait nearly 2 weeks from the time of payment to even begin the process of shipping rather than to take my money for an interest free loan and then allow them to use it as a hedge against the price of silver.  If the price goes down, they sell it to me at the agreed price.  If the price goes up, the got the use of my money and then cancel the order and sell it for a higher price.  This is a sham business and the refusal to provide the product at the price agreed is at a minimum a breach of contract and at worst part of a concerted plan to defraud the public. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Sir/Madam,We are contacting you regarding the following dispute: ID [redacted].On September *, 2017, [redacted] had placed an order for one 100 oz Royal Canadian Mint (RCM) .9999 Fine Silver Bar for a total of $1,821.00. On September *, 2017, we had asked [redacted] to provide copies of his State ID or...

Driver's License for verification purposes. On September *, 2017, since we had not received a response, [redacted]'s order was cancelled. After we had sent [redacted] a message informing him of his cancelled order, we then received our first response from him. Screenshots of the eBay Messages are shown below. Our inbox from members proves that [redacted]'s first message to us was on September *, 2017 and not September *, 2017 as he claims. We informed [redacted] that we were no longer able to proceed with his order since it had already been cancelled in our system which does not allow us to reverse a cancellation. Our Terms & Policies are listed on every listing. In the Shipping Policy which is the first automatically opened tab, it states these below-referenced policies that relate to [redacted]'s purchase in bold, bright red.By purchasing from Bullion Exchanges, you are agreeing to all of our Terms and Policies.Bullion Exchanges reserves to right to refuse or cancel any order reviewed by our Compliance Team, which are deemed questionable or have increasing potential risk for being fraudulent.All customers are subject to a review at our own discretion, in which additional information, identification and/or documentation, may be requested. A prompt response would help expedite the fulfillment of your order.Since we did not receive a prompt response from [redacted], upon further review, our Compliance Department deemed this transaction as questionable, therefore we were well within our rights to cancel this order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We apologize for any inconvenience this matter has caused you, and we will look into the issues raised by you to make sure that these do not repeat in the future. The return shipping label for your 100 oz Johnson Matthey (JM) Silver Bar was generated on August **, 2016, and sent via [redacted]'s return center. Once a return shipping label has been generated, the buyer has five business days to return the item, otherwise [redacted] automatically disables the access to printing the label. Unfortunately, the label expired on August **, 2016, since it was never claimed on time, and therefore cannot be reinstated. As a result, we've gone ahead and emailed a new return shipping label to your [redacted] registered email address via [redacted]'s messaging center. This label was generated by our own system and will not expire. You will be fully refunded upon the receipt of the return shipment at our facility. Again, please accept our sincere apologies for any inconvenience this has caused you. We look forward to resolving this matter with this last action, however in the interim please do not hesitate to contact us if you require assistance accessing your return shipping label or have any questions. (Attached is a screenshot of the message sent via [redacted]'s messaging center).

We apologize for not meeting your expectations with respect to your most recent shopping experience with us, and we look forward to the opportunity to correct and turn around your experience. Unfortunately, after careful review of the incident, it appears that the matter was not addressed in a...

satisfying manner, and as such we apologize and welcome the return of the item to us for a full refund. We have already sent you the pre-paid return shipping label and instructions via the return center. Please accept our sincere apologies for the inconvenience this has caused you. We have addressed the issues you have noted in an attempt to correct and improve upon the customer service provided to you. Rest assured, a full refund of your purchase will be credited to your [redacted] account immediately upon receipt of the return shipment. It would be our pleasure to welcome you back as a Bullion Exchanges customer, and again, we thank you for your business.

Order the item and Held at one place for 10 days and when called, the Manager in Claim department said its not his fault if the item not delivered to you. Worst Customer Service and answer I ever heard. They are Fraud and Cheat. Open a dispute with Credit Card Company and have my money Back. Item not yet received... Never Buy from them..

Seems Between Midnight 12:00am And Four 4:00am Bullion Prices Drop Just A Small Amount Not Much. But On Several ! Occasions I Logged Into My Account At These Times And Try To Purchase Gold And Silver, And At Check Out This Web Site Stopped Running Or Froze ! Question ? Is This Web Site Set Up To Stop The Sell Of Bullion If The Price Dipps Just A Little ? Request An Answer If Possible So I Can Decide To Look For Another Company To Purchase My Bullion.

Thanks