The customers have a ductless system that was installed by another contractor approxyr ago They stated that the system had never worked properly and the original contractor had been out several times, but would no longer answer their calls This system consists of a unit in the bedroom, one in the living room, and an outdoor unit We were contacted by them because the outdoor unit was freezing up and the bedroom unit was not workingOur technician discovered a leak in the bedroom unit He also explained to the customers that the unit should not be mounted on an inside wall because the drain lines were running down the inside wall and would eventually cause severe problems They were given a quote of to move the unit to an exterior wall and reconnect electrical and line set The owner approved that and that work was completed on 1-14- The bedroom unit was working fine after completion On 1-15-16, the customer had not heat from the living room unit Our technician was there for hours trying to diagnose the problem He had to make several calls trying to get the manufacturer’s rep to advise as this is not a common brand of equipment The manufacturer said it needed a control board We advised the customer, got their ok, and ordered the board When we went back out to replace the board, it did not fix the problem After another hours, and several frustrating calls to the manufacturer, we were getting nowhere One of the suppliers said they won’t even discuss that brand and no longer do business with them Another manufacturer’s rep said it needed a TXV valve Before giving the customer a price on that, we determined that due to it being installed by another contractor and not knowing what damage was done, and we had no support from the manufacturer, we could not guarantee that the customer would not have any more problems with the living room unit We did not charge them anything for the hours spent that day nor were they charged anything for the control board The installing contractor should be responsible for resolving the ongoing issues with this We totally disagree that there was any harassment involved The wife came into our office to get a receipt, and our Service Manager spoke with her to explain our position She began to cry and walked out the door He followed her out to see if she was ok as she was parked right in front of our office As soon as she said she didn’t want to talk to him, he came back in The husband then came to the office, paid the $for the hrs that was billed for the living room unit The next thing we know, they have posted a very derogatory review on this site
I do not accept what Bullock Heating and Cooling responded withThey have lied about several thingsFirst of all we called them to fix a problem and that problem was never fixedThey moved a unit, which was in the bedroom, that was currently workingThey should have addressed the problem of the unit in the living room first to determine if the unit was even fixable in the first placeI think that they saw that the first company that installed the unit got the better if us and they thought that they would jump on the band wagon and see what they could get from usHow is that a good way to do business? Second I will repeat what happened the day that I went to get the receiptI went to get a receipt from them that I had previously lostWhile there the lady in the front office told me that the manager wanted to speak with meI told her that it was fine and that I would speak with himHe then took me into another room adjacent to the front office and asked me if I had the three hundred dollars that we owed themI told the manager that I did't and that he would have to talk to my husbandHe then had a paper in front of him that basically stated that they could no longer waste anymore time on our heater and that they wanted me to sign the paper and I then refused to sign anything and told the manager that he would have to talk to my husbandHe asked if there was a number where he could be reachedI told him that my husband does not have a cell phoneI then got up and leftI exited the room that we were in and went through the front office where the secretary wasAs I was walking to my car I heard the door open and then shut again and then realized that the manager was following meI got into the car and then rolled down the windowHe asked me if I was mad at them and I told him that yes I was because he told my husband that they would work on the heater until it was fixedI THEN started to cryI told him that I have had to go through all of this stuff just because I was trying to help someone out and that is what made me upsetI then asked him to move so that I could leave and he just stood thereI had to ask him to move atlas two more times before he agreed to moveThe is what happenedThe truth and not something fabricatedMy dad always told me that if you tell one lie then you have to come up with ten more to cover up the first oneHence the reply that bullock heating and cooling that was filled with liesYou should never follow anyone to their car NO MATTER WHATThat man harassed meSo no I don't except his replyRevdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted]
The customers have a ductless system that was installed by another contractor approxyr ago They stated that the system had never worked properly and the original contractor had been out several times, but would no longer answer their calls This system consists of a unit in the bedroom, one in the living room, and an outdoor unit We were contacted by them because the outdoor unit was freezing up and the bedroom unit was not workingOur technician discovered a leak in the bedroom unit He also explained to the customers that the unit should not be mounted on an inside wall because the drain lines were running down the inside wall and would eventually cause severe problems They were given a quote of to move the unit to an exterior wall and reconnect electrical and line set The owner approved that and that work was completed on 1-14- The bedroom unit was working fine after completion On 1-15-16, the customer had not heat from the living room unit Our technician was there for hours trying to diagnose the problem He had to make several calls trying to get the manufacturer’s rep to advise as this is not a common brand of equipment The manufacturer said it needed a control board We advised the customer, got their ok, and ordered the board When we went back out to replace the board, it did not fix the problem After another hours, and several frustrating calls to the manufacturer, we were getting nowhere One of the suppliers said they won’t even discuss that brand and no longer do business with them Another manufacturer’s rep said it needed a TXV valve Before giving the customer a price on that, we determined that due to it being installed by another contractor and not knowing what damage was done, and we had no support from the manufacturer, we could not guarantee that the customer would not have any more problems with the living room unit We did not charge them anything for the hours spent that day nor were they charged anything for the control board The installing contractor should be responsible for resolving the ongoing issues with this We totally disagree that there was any harassment involved The wife came into our office to get a receipt, and our Service Manager spoke with her to explain our position She began to cry and walked out the door He followed her out to see if she was ok as she was parked right in front of our office As soon as she said she didn’t want to talk to him, he came back in The husband then came to the office, paid the $for the hrs that was billed for the living room unit The next thing we know, they have posted a very derogatory review on this site
There has been no resolution for this complaint
I do not accept what Bullock Heating and Cooling responded withThey have lied about several thingsFirst of all we called them to fix a problem and that problem was never fixedThey moved a unit, which was in the bedroom, that was currently workingThey should have addressed the problem of the unit in the living room first to determine if the unit was even fixable in the first placeI think that they saw that the first company that installed the unit got the better if us and they thought that they would jump on the band wagon and see what they could get from usHow is that a good way to do business? Second I will repeat what happened the day that I went to get the receiptI went to get a receipt from them that I had previously lostWhile there the lady in the front office told me that the manager wanted to speak with meI told her that it was fine and that I would speak with himHe then took me into another room adjacent to the front office and asked me if I had the three hundred dollars that we owed themI told the manager that I did't and that he would have to talk to my husbandHe then had a paper in front of him that basically stated that they could no longer waste anymore time on our heater and that they wanted me to sign the paper and I then refused to sign anything and told the manager that he would have to talk to my husbandHe asked if there was a number where he could be reachedI told him that my husband does not have a cell phoneI then got up and leftI exited the room that we were in and went through the front office where the secretary wasAs I was walking to my car I heard the door open and then shut again and then realized that the manager was following meI got into the car and then rolled down the windowHe asked me if I was mad at them and I told him that yes I was because he told my husband that they would work on the heater until it was fixedI THEN started to cryI told him that I have had to go through all of this stuff just because I was trying to help someone out and that is what made me upsetI then asked him to move so that I could leave and he just stood thereI had to ask him to move atlas two more times before he agreed to moveThe is what happenedThe truth and not something fabricatedMy dad always told me that if you tell one lie then you have to come up with ten more to cover up the first oneHence the reply that bullock heating and cooling that was filled with liesYou should never follow anyone to their car NO MATTER WHATThat man harassed meSo no I don't except his replyRevdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted]