[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
this customer ordered a left rear tail lamp for her carMay 10th our shipping department pulled the incorrect lamp and shipped it to her in errorMay 10thshe receive the shipment May16thonce the error was discovered we shipped the part number that she originally orderedMay 17th she received
the 2nd shipment May20that that time she realized it was a left hand and she needed a right handso on May 24th we receive a flurry of emails, and my people did explain that she ordered the wrong sideand she insisted she did notNevertheless when I arrived this morning, and read all the emails, I ordered her the correct lamp, to be delivered to her tomorrow, May 26th.Hopefully tomorrow she will receive exactly what she needs and all will be resolvedMs Daigle is aware of this resolution as we communicated via email and I advised her of the same, this morning May 25th.thank you
To whom it may concern,After investigating *** *** concern, we found a third part company (Automotive Mastermind) had her emailaddress and mailing address active to receive marketing materials My marketing director Matt M*** hasremoved her from our DMS, third party vendors hired
by us and Mercedes-Benz USA to ensure *** does notreceive any communication from Mercedes-Benz of Scottsdale If *** has any questions or concerns, she can reach Matt M*** on his direct cell phone at (480) 213- I apologize for any inconvenience this may havecaused.Best Regards,Vern F*
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Revdex.com: I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First, I have to correct *** ***, (listed as owner of the dealership on the dealership’s website, in addition to his role of corporate counsel) as he addressed my Revdex.com complaint to someone else.Next, after a complete disregard for the tens of thousands of dollars his dealership already received on this car’s original purchase and numerous repairs, Mr*** indicated above that I asked to repair “a light and a brake”. His service team knew to repair the SRS system such that the SRS light would no longer illuminate when I paid for the repairs, and to replace the front brake pads/rotors (plural) such that the brake warning light would no longer illuminateThat’s the truth…don’t undermine my directive.As for the bid to buy the car: my wife and I have already owned the car for about 30,miles, not “just buying it”. I requested that your dealership make an offer only after it became apparent that your company was going to be a typical used car repair shop and ask for more follow up repair work than agreed to. My agreement with your service team was simple: fix the SRS system and front brakes to the extent that the warninglights were no longer illuminating for $2135. When the service team stated it was going to cost over $more to repair the agreed issues (oh wait, that’s the “generously discounted price), which was on May 1st after the repairs were made per your serviceadvisor, I felt that your company may prefer it entertain convert its high labor rates and part’s prices to an internal repair ticket charge (like taking in a trade in before selling it) and keep a customer happy and make a fair offer to buy it. You neglected to bring this fact to light in to your reply above. Although your service director grossly miscommunicated his offer (and yes that was “verbally talking” the offer to me…as if there is any other kind of talking per your letter). Your service director scoffed at even puttingin the “let’s split the difference to make the situation end” offer in an email, but congratulations in doing that much!I was not unhappy my car isn’t worth more, I was unhappy that your dealership played screw ball with me as the car and most of its warranty/service work from your company totaled over $65,from to 2010.I am still unhappy because you disregarded my letters, phone messages and emails until my attorney nudged you with a letter authorizing you to contact me and from this Revdex.com complaint…a total of six (6) weeks elapsed! And then Mr*** has the audacity to state in this Revdex.com reply, that “in the interest of customer satisfaction” Mr*** (your service director) offered to the split the bill once all the terms were discussed….to make up terms I didn’t make up terms, I merely proposed new ones You simply chose to NOT discuss them with me! My email to *** was to confirm his offer (which I never accepted)! This is where your lack of communication started...no response after my May letter asking for you to contact me by May 12. I spoke to Amber, your Exec Assistant, on 5/after leaving messages to contact me where unreturned (albeit you should have contacted me within a week of May in “the spirit of client service”. I was the nice guy giving back your nice new loaner car on May (driving it for less than one week) while my “126,mile used EBenz”, that was purchased from your dealership, sat in the hot sun only to discover out that you would continue to ignore me until June once replying to one of my Emails and on June finally responding to my Revdex.com complaint. How much faster would you have contacted me if I decided to keep the loaner car? Is that the type of customer satisfaction that allowed your family business to thrive?Why do you mention in this Revdex.com complaint/reply to inform me not to come in to your office? How sacred is it when your picture is proudly displayed on your website in the sales section? I did NOT barge in to Mr***'s office. I was led and instructed by your staff exactly where your office was. I politely gave it to his assistant as I didn’t have an appointment with him at that time, but that did not stop his ego from not contacting me for six weeks.The letter / reply to Ms*** and to my email on June said to “forget about all the work done on the SRS system, we will give Mr*** his car with the brakes fixed and forget about all the work we did on the SRS system so that the total bill he has to pay is what was quoted him (on miscdates)”. After sharing this letter with a few service techs, their opinion was that your dealership “in good faith” was going to let me keep all the repairs made on/before May 4th and just ask me to pay for the brakes. Well, since the wording was vague, I discovered much to my surprise that you instructed your team to “un-repair” the air bag control module…great client satisfaction again once again Mr***!And then to “add insult to injury” as of this date, I’m sick and tired of paying car insurance premiums AND not having use of my car for six (6) weeks. So I agreed to pay for the brakes and get the car but as soon as Ireached home, I realized that in my continued disdain in working with your service director and you, that your dealership did NOT honor your service advisors’ (both agents for MB scottsdale) verbal agreement with my wife (first visit) and me (when dropping off the car for repairs) to deduct the $repair evaluation from the total repair charges. And as “corporate counsel” you should know that verbal agreements and written agreements are still AGREEMENTS! Therefore, for the first thing is that you owe me $immediately as agreed to! Unless you credit my American Express $145 by July 7th (a very lenient time frame) I will consider other actions. As well, you’re quick to point out in your reply above that you wanted to charge me $50/day in “storage fees” if I did not pay for my brake repair. You would have no basis for this Mr***; if I kept the car there pastproper notice per your invoice disclaimers clearly state that the fee would have been $10/day. You may want to read the disclaimers that Mercedes provides on your Invoices. So I’m asking the Revdex.com and / or its agents, to “weigh in” and see if they agree with me, THE CUSTOMER! Mr***, You held on to my car for (six) weeks doing absolutely nothing to contact me about my complaint after getting nowhere with *** *** the service director. To summarize, it would be fair to give me $(non-use fees @ $10/day) in addition to the $evaluation reimbursement. A very fair price given all the crap you’ve put my wife and I through! To finish this reply with Revdex.com, I request that Mercedes Benz ***sdale refund $of the invoice I just paid OR give me the SRS control module for an additional out of pocket "part price" of no more than $500, such that I can pay a different Benz dealer to do the work. This allows you to keep the $just paid and gets me the warranted module at / near a Benz dealer costRegards, *** ***
To Whom it May Concern,Yesterday, April 27th, I had Wheel Specialist (a third party wheel repair company) get in contact with *** *** *** ***ato schedule a time to go to her home and repair her damaged wheel at no charge to her Please let me know if I can be of
any further assistance. Vern F*General ManagerMercedes-Benz of Scottsdale / Mercedes-Benz of Arrowhead
To Whom it May Concern,I received MrK***'s voicemail today, 05/23/ Immediately after listening to, I had my Marketing Director remove him from all Mercedes-Benz of Scottsdale's data base.Vern F*
Revdex.com:
I have reviewed the response made by the business in reference to complaint UD ***, and find that this resolution would be satisfactory too me The company received several emails from me because the light I ordered was per their website which stated right position so there was not an error on my behalfThey received all the emails because they told me I would need to purchase another light after already receiving two that were incorrect I have learned my lesson with purchasing from the stated company and will not have a need to do business with them ever again but will find a local dealership and pay a bit moreI did receive the correct light finally and I seem the matter is now solved
Regards,
*** ***
We have remove Nelson K*** from all Mercedes-Benz of Scottsdale's mailers and electronic advertising We alsocontacted MBUSA and had them remove him from all mailers and electronic advertising on our behalf Vrn F*
HiI have contacted the customerWe have ordered him a new key and it will be here Thursday the 3rdCustomer is going to come in Thursday to have key programmed. Maurice L***Service and Parts DirectorMercedes Benz of ScottsdalePhone# ***
I will believe that when I see ityou and whatFIVE or more other
people from Scottsdale Mercedes have told me that exact same statement.You and your people are either is or liars...All I can say is, when the next flyer arrives in my mailbox from your dealership vernwho's gets fired?that's the question.believe meI will file another complaint, and push this further up the MB corporate ladderthat I garonteeeee, without a doubt.you might as well be working for *** or **patheticnot a dimevern. Nelson K***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***
[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Business Requested Response to Not be Published
this customer ordered a left rear tail lamp for her carMay 10th our shipping department pulled the incorrect lamp and shipped it to her in errorMay 10thshe receive the shipment May16thonce the error was discovered we shipped the part number that she originally orderedMay 17th she received
the 2nd shipment May20that that time she realized it was a left hand and she needed a right handso on May 24th we receive a flurry of emails, and my people did explain that she ordered the wrong sideand she insisted she did notNevertheless when I arrived this morning, and read all the emails, I ordered her the correct lamp, to be delivered to her tomorrow, May 26th.Hopefully tomorrow she will receive exactly what she needs and all will be resolvedMs Daigle is aware of this resolution as we communicated via email and I advised her of the same, this morning May 25th.thank you
To whom it may concern,After investigating *** *** concern, we found a third part company (Automotive Mastermind) had her emailaddress and mailing address active to receive marketing materials My marketing director Matt M*** hasremoved her from our DMS, third party vendors hired
*
by us and Mercedes-Benz USA to ensure *** does notreceive any communication from Mercedes-Benz of Scottsdale If *** has any questions or concerns, she can reach Matt M*** on his direct cell phone at (480) 213- I apologize for any inconvenience this may havecaused.Best Regards,Vern F
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Revdex.com: I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First, I have to correct *** ***, (listed as owner of the dealership on the dealership’s website, in addition to his role of corporate counsel) as he addressed my Revdex.com complaint to someone else.Next, after a complete disregard for the tens of thousands of dollars his dealership already received on this car’s original purchase and numerous repairs, Mr*** indicated above that I asked to repair “a light and a brake”. His service team knew to repair the SRS system such that the SRS light would no longer illuminate when I paid for the repairs, and to replace the front brake pads/rotors (plural) such that the brake warning light would no longer illuminateThat’s the truth…don’t undermine my directive.As for the bid to buy the car: my wife and I have already owned the car for about 30,miles, not “just buying it”. I requested that your dealership make an offer only after it became apparent that your company was going to be a typical used car repair shop and ask for more follow up repair work than agreed to. My agreement with your service team was simple: fix the SRS system and front brakes to the extent that the warninglights were no longer illuminating for $2135. When the service team stated it was going to cost over $more to repair the agreed issues (oh wait, that’s the “generously discounted price), which was on May 1st after the repairs were made per your serviceadvisor, I felt that your company may prefer it entertain convert its high labor rates and part’s prices to an internal repair ticket charge (like taking in a trade in before selling it) and keep a customer happy and make a fair offer to buy it. You neglected to bring this fact to light in to your reply above. Although your service director grossly miscommunicated his offer (and yes that was “verbally talking” the offer to me…as if there is any other kind of talking per your letter). Your service director scoffed at even puttingin the “let’s split the difference to make the situation end” offer in an email, but congratulations in doing that much!I was not unhappy my car isn’t worth more, I was unhappy that your dealership played screw ball with me as the car and most of its warranty/service work from your company totaled over $65,from to 2010.I am still unhappy because you disregarded my letters, phone messages and emails until my attorney nudged you with a letter authorizing you to contact me and from this Revdex.com complaint…a total of six (6) weeks elapsed! And then Mr*** has the audacity to state in this Revdex.com reply, that “in the interest of customer satisfaction” Mr*** (your service director) offered to the split the bill once all the terms were discussed….to make up terms I didn’t make up terms, I merely proposed new ones You simply chose to NOT discuss them with me! My email to *** was to confirm his offer (which I never accepted)! This is where your lack of communication started...no response after my May letter asking for you to contact me by May 12. I spoke to Amber, your Exec Assistant, on 5/after leaving messages to contact me where unreturned (albeit you should have contacted me within a week of May in “the spirit of client service”. I was the nice guy giving back your nice new loaner car on May (driving it for less than one week) while my “126,mile used EBenz”, that was purchased from your dealership, sat in the hot sun only to discover out that you would continue to ignore me until June once replying to one of my Emails and on June finally responding to my Revdex.com complaint. How much faster would you have contacted me if I decided to keep the loaner car? Is that the type of customer satisfaction that allowed your family business to thrive?Why do you mention in this Revdex.com complaint/reply to inform me not to come in to your office? How sacred is it when your picture is proudly displayed on your website in the sales section? I did NOT barge in to Mr***'s office. I was led and instructed by your staff exactly where your office was. I politely gave it to his assistant as I didn’t have an appointment with him at that time, but that did not stop his ego from not contacting me for six weeks.The letter / reply to Ms*** and to my email on June said to “forget about all the work done on the SRS system, we will give Mr*** his car with the brakes fixed and forget about all the work we did on the SRS system so that the total bill he has to pay is what was quoted him (on miscdates)”. After sharing this letter with a few service techs, their opinion was that your dealership “in good faith” was going to let me keep all the repairs made on/before May 4th and just ask me to pay for the brakes. Well, since the wording was vague, I discovered much to my surprise that you instructed your team to “un-repair” the air bag control module…great client satisfaction again once again Mr***!And then to “add insult to injury” as of this date, I’m sick and tired of paying car insurance premiums AND not having use of my car for six (6) weeks. So I agreed to pay for the brakes and get the car but as soon as Ireached home, I realized that in my continued disdain in working with your service director and you, that your dealership did NOT honor your service advisors’ (both agents for MB scottsdale) verbal agreement with my wife (first visit) and me (when dropping off the car for repairs) to deduct the $repair evaluation from the total repair charges. And as “corporate counsel” you should know that verbal agreements and written agreements are still AGREEMENTS! Therefore, for the first thing is that you owe me $immediately as agreed to! Unless you credit my American Express $145 by July 7th (a very lenient time frame) I will consider other actions. As well, you’re quick to point out in your reply above that you wanted to charge me $50/day in “storage fees” if I did not pay for my brake repair. You would have no basis for this Mr***; if I kept the car there pastproper notice per your invoice disclaimers clearly state that the fee would have been $10/day. You may want to read the disclaimers that Mercedes provides on your Invoices. So I’m asking the Revdex.com and / or its agents, to “weigh in” and see if they agree with me, THE CUSTOMER! Mr***, You held on to my car for (six) weeks doing absolutely nothing to contact me about my complaint after getting nowhere with *** *** the service director. To summarize, it would be fair to give me $(non-use fees @ $10/day) in addition to the $evaluation reimbursement. A very fair price given all the crap you’ve put my wife and I through! To finish this reply with Revdex.com, I request that Mercedes Benz ***sdale refund $of the invoice I just paid OR give me the SRS control module for an additional out of pocket "part price" of no more than $500, such that I can pay a different Benz dealer to do the work. This allows you to keep the $just paid and gets me the warranted module at / near a Benz dealer costRegards, *** ***
To Whom it May Concern,Yesterday, April 27th, I had Wheel Specialist (a third party wheel repair company) get in contact with *** *** *** ***ato schedule a time to go to her home and repair her damaged wheel at no charge to her Please let me know if I can be of
*General ManagerMercedes-Benz of Scottsdale / Mercedes-Benz of Arrowhead
any further assistance. Vern F
To Whom it May Concern,I received MrK***'s voicemail today, 05/23/ Immediately after listening to, I had my Marketing Director remove him from all Mercedes-Benz of Scottsdale's data base.Vern F
*
Revdex.com:
I have reviewed the response made by the business in reference to complaint UD ***, and find that this resolution would be satisfactory too me The company received several emails from me because the light I ordered was per their website which stated right position so there was not an error on my behalfThey received all the emails because they told me I would need to purchase another light after already receiving two that were incorrect I have learned my lesson with purchasing from the stated company and will not have a need to do business with them ever again but will find a local dealership and pay a bit moreI did receive the correct light finally and I seem the matter is now solved
Regards,
*** ***
We have remove Nelson K*** from all Mercedes-Benz of Scottsdale's mailers and electronic advertising We alsocontacted MBUSA and had them remove him from all mailers and electronic advertising on our behalf Vrn F
*
HiI have contacted the customerWe have ordered him a new key and it will be here Thursday the 3rdCustomer is going to come in Thursday to have key programmed. Maurice L***Service and Parts DirectorMercedes Benz of ScottsdalePhone# ***
I will believe that when I see ityou and whatFIVE or more other
s or liars...All I can say is, when the next flyer arrives in my mailbox from your dealership vernwho's gets fired?that's the question.believe meI will file another complaint, and push this further up the MB corporate ladderthat I garonteeeee, without a doubt.you might as well be working for *** or **patheticnot a dimevern. Nelson K***
people from Scottsdale Mercedes have told me that exact same statement.You and your people are either i
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***