Bully Max

I have been a long time buyer of their dog food. I have invested several thousand of dollars over the years. I always had issues with the reoccurring orders yet nevertheless always kept the extra bags of dog food. One of my dogs passed away 2019 and I ceased to order for some time. I since moved from my previous address and created a new account one year later. Somehow an unauthorized order placed itself with my old account and shipped to my old address. All paid for by me. Bully Max voided the transaction with UPS and has been ignoring my concerns. I feel they should pay to ship the order from my old address to my new address since an unauthorized payment by me paid for the product and shipping to an address I no longer reside at. I have called and supervisors are at meetings. I have emailed with screenshots about my concerns and the few responses I received ignored my concerns and tap danced on the subject. Very unprofessional and I will be seeking a new dog food brand to invest my money into.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlthough I would like to make it clear that I did send it to the correct address as listed on the attached packing slip.Thank you for your help in resolving this issue Regards, [redacted] ***

Hello ***,An refund has been issued for this orderThe proof of the refund can be found here: [redacted] The reason for the delay on this, was that the item was not returned to the correct address.The return address on your package was [redacted] ***.This item was returned to a P.Obox (so there was no way of us verifying the item was returned without driving to this location)This caused the delay in the return.Please close this dispute since the refund was issued in full.Thank you and have a great day.Matt

We're sorry for this delayUSPS most likely lost the packageTo make up for this error on USPS's part, we're going to refund the order in full & send out a new orderPlease allow 5-business days for the refund to process.Your new order will arrive within 2-business days.We hope this resolves any of your concerns and if you need anything else, please contact our support team ( [redacted] ), or [redacted] We would be happy to assist youThank you

Dear Revdex.com team, The customer refused to return the product and threatened to file a complaint if we didn't process a refund and let them keep the product.To avoid having a complaint filed against our business, we processed the refund and took a complete loss on the order Here is the proof of the refund: [redacted] Please close this Revdex.com complaint since the refund has been issued.Thank you

The issue has been resolved please close my case.Thank you *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although I would like to make it clear that I did send it to the correct address as listed on the attached packing slip.Thank you for your help in resolving this issue.
Regards,
[redacted]

Hello [redacted],An refund has been issued for this order. The proof of the refund can be found here: [redacted]The reason for the delay on this, was that the item was not returned to the correct address.The return address on your package...

was [redacted].This item was returned to a P.O. box (so there was no way of us verifying the item was returned without driving to this location). This caused the delay in the return.Please close this dispute since the refund was issued in full.Thank you and have a great day.Matt

We're sorry for this delay. USPS most likely lost the package. To make up for this error on USPS's part, we're going to refund the order in full & send out a new order. Please allow 5-10 business days for the refund to process.Your new order will arrive within 2-3 business days.We hope this...

resolves any of your concerns and if you need anything else, please contact our support team ([redacted]), or [redacted] We would be happy to assist you. Thank you

Dear Revdex.com team, The customer refused to return the product and threatened to file a complaint if we didn't process a refund and let them keep the product.To avoid having a complaint filed against our business, we processed the refund and took a complete loss on the order.  Here is the...

proof of the refund: [redacted]
Please close this Revdex.com complaint since the refund has been issued.Thank you

The best product I ever ordered for my dog that actually works. I ordered the Hip & Joint

Supplements. And will continue to order. My dog was weak and with hip problems. Not anymore. The hip problems was gone like a miracle. Thank you so so much bully max.