Customer Information: [redacted] Complaint regarding charges billed for custom orthotics - Insurance denied Patient: [redacted] Our practice does contact insurance provider's to collect coverage and limitations This is a quote obtained by the patient's insurance carrier,we explain to every patient that it is a quote and not a guarantee of coverage or paymentWhen a patient is given a custom device we do require a signature and we do advise patient's that even though we have received a quote in benefits it is not a guarantee and they are responsible for the device should the carrier deny paymentIhave attached Ms[redacted] 's DME acknowledgement form which was signed the day her son was in the officeEvery patient is given the information as it is presented to us and allowed to make an informed decision whether to proceed or notWe do educate the patient and their guardian that it is a quote and there is always the possibility the claim would not be covered depending on policy restrictions and limitation we are not privy toWe have adjusted the account for the orthotic and management fee, this was an error as the father picked up the orthotics without the son present for the appointmentWe also adjusted the orthotic fee to reflect a provider adjustment cash pay fee of $ Ms [redacted] balance also reflects a deductible amount which her insurance carrier states is her responsibilityIdo apologize Ms[redacted] did not receive prompt attention from our officeWe care about our patients and their families and strive to provide excellent customer serviceThe billing department has spoken to Ms [redacted] and we have made a pay arrangement with herPlease feel free to contact me should you have any questions or need further informationMarla W***, Practice Manager 317.297.0661x
Initial Business Response / [redacted] (1000, 5, 2016/02/23) */ As manager of Bullyan RV I had no knowledge of Mr [redacted] having any issues, nor did my service departmentMy first contact with him was May 6th by e-mail when I responded to him regarding some very negative comments he had put out on social mediaIt was then that I discovered reviewing his service file he had never been back for any service issuesI believe what happened is he called demanding a service call and when he was told he would have to make an appointment and bring his camper in for service he became very angryHe chose to pay and have a mobile service company make the repair and I agreed to submit that companies repair bill in under warranty and was able to reimburse them and supply the parts no chargeIt was during this time that Mr [redacted] contacted the manufacturer with other items he felt should be addressed by warrantyThe camper is out of warranty during this time but the manufacturer agreed to have us complete a number of issues for Mr [redacted] He was to make an appointment with our service department but instead drops off the unit without a word said and leaves it in our parking lotWithout any direction offered regarding necessary repairs from Mr [redacted] we assessed the trailer and reported what we saw to the manufacturerThey instructed us on what to repair and what not to repairThese repairs were made and we contacted the manufacturer to arrange for Mr [redacted] to pickup the unitAs you can see by attached e-mails Mr [redacted] is less than cooperative and ultimately the factory representative relates to him that there communication is doneI want it on record, for the first time in years of business that Mr [redacted] at this point is not allowed on Bullyan RV's propertyIn my years I have never had a customer that is more explosive and rude than he is, nor have I seen a trailer that has obviously been severely abused as this unit isUnless Mr [redacted] can arrange a pickup date that is reasonable we will have the unit removed from our property by a towing company and Mr [redacted] can deal with them when he finds time to pick it upHis reluctance to work rationally with the manufacturer and or Bullyan RV is just ridiculousLife is to short to put up with people like Mr [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) My experience with bullyan In August of I decided to purchase a new camper so I went to bullyan because I was working across the street on the 148thThis is the first time I have ever purchased anything new and from the very start I felt rushed and pressuredI felt even worse when I came to pickup my camper and was greeted by them saying these are the exact words " it's to early for this"and was very unhelpful and rude explaining things I should know about the camperI should have walked away right then but they had already taken $from me so I felt locked in the dealI parked the camper about a 1/mile away from bullyan and set it upI tried to open the back windows and seen they were not attached and I could not close them I called bullyan service and they instructed me to bring it back I told them I could not do that and I was only 1/mile awayFinely after begging them they agreed to come and fix itNow I travel for work and depend on my camper for a place to staySo I finished at the 148th and pulled the camper about miles and entered the camper and seen the cabinet doors were ratting apart and can clearly see there was no glue used on the corners of the raised panel doors shortly after that the dead bolt on the door broke locking me inside the camperI called bullyan service again and got the same story "bring it back" now I work days a week and have no time for this if I bring it back every time something went wrong that would be a full time jobThey refused to fix it so I had someone come and do itAs you can see in there response how the deal with there costmersI would like that on recordThey have had several chances to make this rightI pulled the camper less than miles and it rattled apartI have no time to bring the camper back every time something falls apartThat's why I purchased something new so it would last at least through the extra warranty I purchasedI am through being jerked around buy these peopleThis all could be avoided buy using a $tube of glueInstead they want to take the easy way out and blame meSo I contacted the manufacturer they instructed me to bring it back to bullyan and I agreed to do so when it was convenient for me and they agreedI dropped the camper off at bullyan on my way to IllinoisYes I was short on time so I left it thereI had already gave the manufacturer a list of things that were wrong so I didn't see the need to go into bullyan to be insulted again so I did not go inNow I am a hour drive away one way and they are demanding that I come back and get itI told them I am working 6days a week and the earliest I can come and get it is late spring early summer I don't know the exact date yetThere response is they are going to start fining me every day that I don't come and get itThey just don't want it there because other costmers will see what they are buyingAs you can see in there response they like to slander people and blame them for there poor productsAll I asked for was a list of what they fixed and how they fixed it and they could not even give me thatI am sure I am not the only one that has gone through with bullyanI bend over backwards to make my customers happy and bullyan won't even lift a fingerAnd everyone should be made aware of this to save them a huge headachI look forward to resolving this issue so I never have to deal with them againThank you and have a great day Final Business Response / [redacted] (4000, 9, 2016/02/29) */ I am not going to respond to Mr [redacted] s account of his purchase and service regarding his camper as any attempt to state the truth would only fall on deaf earsI agree to hold Mr [redacted] s trailer until such time that he can pick it up as long as it is in the time frame he proposed in his previous correspondenceThere will be no charge for the storage of his trailer as long as he does what he said in that time frameThe only thing I want in return is advance notice so I can place his trailer off property prior to his arrival as I do not want Mr [redacted] stepping foot on our property ever againI apologize to everyone involved that it has come to this but I can only strive to work out reasonable solutions to problems with reasonable peopleLying and distorting the truth is not the way to resolve problemsSincerely, [redacted] Bullyan Final Consumer Response / [redacted] (3000, 11, 2016/03/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I see nothing plans to be done about the camper rattling apart and every screw being stripedTalk about deaf earsI look forward never setting foot on that property again and will do every thing I can to warn others not to etherPlease post this so everyone can see what they will have to deal withExactly what am I not telling the truth about? Why do I need to lie?
Customer Information: [redacted] Complaint regarding charges billed for custom orthotics - Insurance denied Patient: [redacted] Our practice does contact insurance provider's to collect coverage and limitations This is a quote obtained by the patient's insurance carrier,we explain to every patient that it is a quote and not a guarantee of coverage or paymentWhen a patient is given a custom device we do require a signature and we do advise patient's that even though we have received a quote in benefits it is not a guarantee and they are responsible for the device should the carrier deny paymentIhave attached Ms[redacted] 's DME acknowledgement form which was signed the day her son was in the officeEvery patient is given the information as it is presented to us and allowed to make an informed decision whether to proceed or notWe do educate the patient and their guardian that it is a quote and there is always the possibility the claim would not be covered depending on policy restrictions and limitation we are not privy toWe have adjusted the account for the orthotic and management fee, this was an error as the father picked up the orthotics without the son present for the appointmentWe also adjusted the orthotic fee to reflect a provider adjustment cash pay fee of $ Ms [redacted] balance also reflects a deductible amount which her insurance carrier states is her responsibilityIdo apologize Ms[redacted] did not receive prompt attention from our officeWe care about our patients and their families and strive to provide excellent customer serviceThe billing department has spoken to Ms [redacted] and we have made a pay arrangement with herPlease feel free to contact me should you have any questions or need further informationMarla W***, Practice Manager 317.297.0661x
Initial Business Response / [redacted] (1000, 5, 2016/02/23) */ As manager of Bullyan RV I had no knowledge of Mr [redacted] having any issues, nor did my service departmentMy first contact with him was May 6th by e-mail when I responded to him regarding some very negative comments he had put out on social mediaIt was then that I discovered reviewing his service file he had never been back for any service issuesI believe what happened is he called demanding a service call and when he was told he would have to make an appointment and bring his camper in for service he became very angryHe chose to pay and have a mobile service company make the repair and I agreed to submit that companies repair bill in under warranty and was able to reimburse them and supply the parts no chargeIt was during this time that Mr [redacted] contacted the manufacturer with other items he felt should be addressed by warrantyThe camper is out of warranty during this time but the manufacturer agreed to have us complete a number of issues for Mr [redacted] He was to make an appointment with our service department but instead drops off the unit without a word said and leaves it in our parking lotWithout any direction offered regarding necessary repairs from Mr [redacted] we assessed the trailer and reported what we saw to the manufacturerThey instructed us on what to repair and what not to repairThese repairs were made and we contacted the manufacturer to arrange for Mr [redacted] to pickup the unitAs you can see by attached e-mails Mr [redacted] is less than cooperative and ultimately the factory representative relates to him that there communication is doneI want it on record, for the first time in years of business that Mr [redacted] at this point is not allowed on Bullyan RV's propertyIn my years I have never had a customer that is more explosive and rude than he is, nor have I seen a trailer that has obviously been severely abused as this unit isUnless Mr [redacted] can arrange a pickup date that is reasonable we will have the unit removed from our property by a towing company and Mr [redacted] can deal with them when he finds time to pick it upHis reluctance to work rationally with the manufacturer and or Bullyan RV is just ridiculousLife is to short to put up with people like Mr [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) My experience with bullyan In August of I decided to purchase a new camper so I went to bullyan because I was working across the street on the 148thThis is the first time I have ever purchased anything new and from the very start I felt rushed and pressuredI felt even worse when I came to pickup my camper and was greeted by them saying these are the exact words " it's to early for this"and was very unhelpful and rude explaining things I should know about the camperI should have walked away right then but they had already taken $from me so I felt locked in the dealI parked the camper about a 1/mile away from bullyan and set it upI tried to open the back windows and seen they were not attached and I could not close them I called bullyan service and they instructed me to bring it back I told them I could not do that and I was only 1/mile awayFinely after begging them they agreed to come and fix itNow I travel for work and depend on my camper for a place to staySo I finished at the 148th and pulled the camper about miles and entered the camper and seen the cabinet doors were ratting apart and can clearly see there was no glue used on the corners of the raised panel doors shortly after that the dead bolt on the door broke locking me inside the camperI called bullyan service again and got the same story "bring it back" now I work days a week and have no time for this if I bring it back every time something went wrong that would be a full time jobThey refused to fix it so I had someone come and do itAs you can see in there response how the deal with there costmersI would like that on recordThey have had several chances to make this rightI pulled the camper less than miles and it rattled apartI have no time to bring the camper back every time something falls apartThat's why I purchased something new so it would last at least through the extra warranty I purchasedI am through being jerked around buy these peopleThis all could be avoided buy using a $tube of glueInstead they want to take the easy way out and blame meSo I contacted the manufacturer they instructed me to bring it back to bullyan and I agreed to do so when it was convenient for me and they agreedI dropped the camper off at bullyan on my way to IllinoisYes I was short on time so I left it thereI had already gave the manufacturer a list of things that were wrong so I didn't see the need to go into bullyan to be insulted again so I did not go inNow I am a hour drive away one way and they are demanding that I come back and get itI told them I am working 6days a week and the earliest I can come and get it is late spring early summer I don't know the exact date yetThere response is they are going to start fining me every day that I don't come and get itThey just don't want it there because other costmers will see what they are buyingAs you can see in there response they like to slander people and blame them for there poor productsAll I asked for was a list of what they fixed and how they fixed it and they could not even give me thatI am sure I am not the only one that has gone through with bullyanI bend over backwards to make my customers happy and bullyan won't even lift a fingerAnd everyone should be made aware of this to save them a huge headachI look forward to resolving this issue so I never have to deal with them againThank you and have a great day Final Business Response / [redacted] (4000, 9, 2016/02/29) */ I am not going to respond to Mr [redacted] s account of his purchase and service regarding his camper as any attempt to state the truth would only fall on deaf earsI agree to hold Mr [redacted] s trailer until such time that he can pick it up as long as it is in the time frame he proposed in his previous correspondenceThere will be no charge for the storage of his trailer as long as he does what he said in that time frameThe only thing I want in return is advance notice so I can place his trailer off property prior to his arrival as I do not want Mr [redacted] stepping foot on our property ever againI apologize to everyone involved that it has come to this but I can only strive to work out reasonable solutions to problems with reasonable peopleLying and distorting the truth is not the way to resolve problemsSincerely, [redacted] Bullyan Final Consumer Response / [redacted] (3000, 11, 2016/03/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I see nothing plans to be done about the camper rattling apart and every screw being stripedTalk about deaf earsI look forward never setting foot on that property again and will do every thing I can to warn others not to etherPlease post this so everyone can see what they will have to deal withExactly what am I not telling the truth about? Why do I need to lie?