Bullymake failed to ship my October month box. Company has my money and I have no product. Countless correspondence with customer service to no avail.
I purchased a 3 month subscription to Bullymake since my dog is a serious chewer. I had a great experience the first month with receiving the box on time and had no problems with exchanging/receiving any of the replacement toys for the one small my dog destroyed during that first month. The second box was supposedly shipped October 11 (I have the email stating so) and should have been received on or around October 15. I contacted customer service on October 19 after checking the tracking number to find that no such number existed in the system. They apologized and "ordered a reshipment immediately" after they checked in with the fulfillment team and determined the box was "lost in transit". Same thing for the second box - I monitored the tracking number closely and after 2 days of seeing that no such tracking number existed in the system (both bullymake's tracker and USPS), I contacted support again. They apologized for the "inconvenience" and was told "same drill" that it was "lost in transit" and a reshipment had been ordered. This is day 3 after receiving the third shipment confirmation email and yet the system shows that tracking number does not exist! I contacted customer care via email again (no phone number which I find interesting) and was told to wait another 1-3 days to see if there's any movement.
The company has my money and I have no product. They continue to tell me to wait and I see no results. Starting to feel like a scam as I see other complaints from previously subscribers are suspiciously consistent with what I describe.
Desired Outcome
I wanted my box since my dog likes the toys so much but since Bullymake has a problem getting three different boxes into the mail, I'm looking for a full refund of October and November months totaling $64.66.
Bullymake Response
• Nov 01, 2018
A Partial refund of $68 was sent to the customer on 10/29/2018 on the date the complaint was opened. Please see screenshot. We are sorry for the mix up in shipping your 2nd box!
Our 3-year old lab, Cooper, says "Thank you!" He and my daughters's 9-year old lab really enjoyed the Bat Bites. Cooper shares the toys when she visits.
Diesel loves when "the box" arrives! I cut the tape and let him go to town opening it. He gets to grab one toy and then a little while later, a treat bag! Once a week he grabs a new treat bag from the box. Two weeks after the box arrives, he gets to grab the other toy! He thinks "the box" comes every week! Toys are super, treats are wholesome and smell really good! Love the themes too! He's had two boxes now. Keep 'em comin'! Can't wait till the December box! Ho! Ho! Ho!
Best darn thing ever! Worth the $$$! Our 2 year old lab-pointer mix chews everything ~ except for these. We've had 3 boxes thus far and all 6 toys are still standing! Thank you ð???
So far so good! Four out of five of our toys were a huge hit! Currently in contact with them to get fifth one replaced. As long as that goes smoothly, all is good. Best toys on the market.
My pit mix loves these boxes! There is such a good amount of treats that we never even finish them in a month. He also does so well with the toys! He's never destoyed them, like he has with any other toy. Definitely look forward to seeing his excitement every month!
I have a 10 year old French bulldog he loves his new Bullymake toys. It has been very hard to find quality toys for a Frenchy they destroy most everything, but I think thiese will last! ð???
My Great Dane is 1 1/2 years old and he can tear through any toy given to him. Bullymake products are the only toys constructed that he is not able to destroy. I have received 6 boxes already and he has not destroyed any of the toys thus far, not to mention the boxes are coordinated with specific themes for each month, which I adore. The treats they send with the boxes are natural and healthy for my dog as well. Thank you Bullymake, you have been a lifesaver and made Diesel and myself very happy!!
I'm the Gigi to my son's and his wife's furbaby. They are on their honeymoon and I am tending to Athena and her human brother. When we arrived at the house today, the box was at the doorstep. I opened it and could not believe the goodies! She has had one ghost bite and one tricky treat (wanted more, of course). We've played fetch with the spooky pumpkin and she is obsessed with the Jack 'n Bones! What a fantastic assortment - and perfect for a our Athena!
Best toys for our dogs, they are durable, our dogs are chewers and have not yet been able to chew up one toy that has come from Bullymake. They love the treats also!
Our pups LOVE the toys! Some are cute some are just tough (which is good). They lost interest in the leaf after a few weeks. October box arrived yesterday. Dogs are thrilled! Pumpkin is very cute. Reason for only 4 stars is that shipping takes forever.
Bullymake failed to ship my October month box. Company has my money and I have no product. Countless correspondence with customer service to no avail.
I purchased a 3 month subscription to Bullymake since my dog is a serious chewer. I had a great experience the first month with receiving the box on time and had no problems with exchanging/receiving any of the replacement toys for the one small my dog destroyed during that first month. The second box was supposedly shipped October 11 (I have the email stating so) and should have been received on or around October 15. I contacted customer service on October 19 after checking the tracking number to find that no such number existed in the system. They apologized and "ordered a reshipment immediately" after they checked in with the fulfillment team and determined the box was "lost in transit". Same thing for the second box - I monitored the tracking number closely and after 2 days of seeing that no such tracking number existed in the system (both bullymake's tracker and USPS), I contacted support again. They apologized for the "inconvenience" and was told "same drill" that it was "lost in transit" and a reshipment had been ordered. This is day 3 after receiving the third shipment confirmation email and yet the system shows that tracking number does not exist! I contacted customer care via email again (no phone number which I find interesting) and was told to wait another 1-3 days to see if there's any movement.
The company has my money and I have no product. They continue to tell me to wait and I see no results. Starting to feel like a scam as I see other complaints from previously subscribers are suspiciously consistent with what I describe.
I wanted my box since my dog likes the toys so much but since Bullymake has a problem getting three different boxes into the mail, I'm looking for a full refund of October and November months totaling $64.66.
A Partial refund of $68 was sent to the customer on 10/29/2018 on the date the complaint was opened. Please see screenshot. We are sorry for the mix up in shipping your 2nd box!
Our 3-year old lab, Cooper, says "Thank you!" He and my daughters's 9-year old lab really enjoyed the Bat Bites. Cooper shares the toys when she visits.
Excellent quality treats and extremely tough toys that last s long time. My dog especially loves the stuffable items.
Diesel loves when "the box" arrives! I cut the tape and let him go to town opening it. He gets to grab one toy and then a little while later, a treat bag! Once a week he grabs a new treat bag from the box. Two weeks after the box arrives, he gets to grab the other toy! He thinks "the box" comes every week! Toys are super, treats are wholesome and smell really good! Love the themes too! He's had two boxes now. Keep 'em comin'! Can't wait till the December box! Ho! Ho! Ho!
My pit bull lovesss the bully make toys and treats that she recives every month !
Best darn thing ever! Worth the $$$! Our 2 year old lab-pointer mix chews everything ~ except for these. We've had 3 boxes thus far and all 6 toys are still standing! Thank you ð???
Our dogs (4 power chewers) do not like the nylon chews.
I got the same "spaceship" orange toy twice in the span of three shipments... kinda disappointing.
The dogs love all the treats so far!
So far so good! Four out of five of our toys were a huge hit! Currently in contact with them to get fifth one replaced. As long as that goes smoothly, all is good. Best toys on the market.
My pit mix loves these boxes! There is such a good amount of treats that we never even finish them in a month. He also does so well with the toys! He's never destoyed them, like he has with any other toy. Definitely look forward to seeing his excitement every month!
Seems very durable
It's the only toys she can't demolish is 5 minutes or less ð???
I have a 10 year old French bulldog he loves his new Bullymake toys. It has been very hard to find quality toys for a Frenchy they destroy most everything, but I think thiese will last! ð???
My Great Dane is 1 1/2 years old and he can tear through any toy given to him. Bullymake products are the only toys constructed that he is not able to destroy. I have received 6 boxes already and he has not destroyed any of the toys thus far, not to mention the boxes are coordinated with specific themes for each month, which I adore. The treats they send with the boxes are natural and healthy for my dog as well. Thank you Bullymake, you have been a lifesaver and made Diesel and myself very happy!!
I'm the Gigi to my son's and his wife's furbaby. They are on their honeymoon and I am tending to Athena and her human brother. When we arrived at the house today, the box was at the doorstep. I opened it and could not believe the goodies! She has had one ghost bite and one tricky treat (wanted more, of course). We've played fetch with the spooky pumpkin and she is obsessed with the Jack 'n Bones! What a fantastic assortment - and perfect for a our Athena!
Great toys for power chewers!
My pups absolutely love this box! They love the toys just as much as the treats!!!
These toys are extra tough. I haven't had to throw one away yet.
Best toys for our dogs, they are durable, our dogs are chewers and have not yet been able to chew up one toy that has come from Bullymake. They love the treats also!
Bullymake is amazing! I have two powerful chewers and these are the first toys they have not destroyed. Extremely pleased!
Great products and great customer service!
Our pups LOVE the toys! Some are cute some are just tough (which is good). They lost interest in the leaf after a few weeks. October box arrived yesterday. Dogs are thrilled! Pumpkin is very cute. Reason for only 4 stars is that shipping takes forever.