Bulwark Moving Co.

I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Mr. [redacted] misrepresents the events underlying this complaint as a “timing” issue and an alleged “oversight” blaming his office manager while he emailed me outside the Revdex.com complaint on 5/7 blaming me for “misreading” him and lecturing me condescendingly about trusting him. Mr. [redacted] entirely ignores 9 days of effort forced upon me trying to get him to honor his payment commitments prior to filing this complaint. The only salient issue in this complaint is not one of trust but of integrity—Mr. [redacted]’s integrity:

1.  He did not “get back to me” as promised in his 4/30 email, requiring me to contact him again on 5/2.

2.  He did not mail a check on 5/2 as promised in his 5/2 email, requiring me to contact him again on 5/5.

3.  He did not mail a check on 5/5 as promised in our 5/5 phone conversation.

4.  He did not mail a check on 5/6 as he now claims in this Revdex.com response he would do, nor did he deliver any check although he had full knowledge he had never mailed it previously, requiring me to file a Revdex.com complaint a full week after numerous promises of payment remained unfulfilled.

4.  He has never apologized for damaging my landlord’s property.

5.  He has never apologized for failing to communicate with me requiring me to chase him for an entire week trying to get him to simply put a check in the mail.

6.  He has never apologized for wasting my time for a week chasing him or for the intrusion repairing this flooring damage will further impose upon me in my new home during an already-busy time unpacking and setting up my household.

7.  He has never apologized for keeping my landlord’s maintenance supervisor and his flooring company waiting for a week for a simple check although he had full knowledge from my 5/2 email that they were waiting to receive that check.

Instead, according to the [redacted] postmark on Bulwark’s mailing envelope, Mr. [redacted] did not even mail this check until May 7th at 6:00 pm, a full 8 days after initial contact, after numerous emails, phone calls and promises of mailing it, and only after I was forced to open a Revdex.com complaint the same day as a result of his intentional noncompliance. To now attempt to minimize the issue as nothing more than a mix up is just further evidence of Mr. [redacted]’s efforts to make himself look good at mine and his employee’s expense for the sake of his business reputation alone, not with any true remorse for his conduct and 9 days of trouble he caused me, my landlord and his agents.

It is unfortunate that any consumer would have to go to such great lengths and involve the Revdex.com just to collect a rightful debt by an AZ business, but I am grateful to the Revdex.com for providing a neutral forum within which to resolve this issue. I am considering this matter closed unless my landlord notifies me that Bulwark’s check does not clear its bank account.

Regards,

The timing of the sending of the check was merely an oversight by my office manager. The check was issued and I asked the customer to wait until the next days mail, if it did not arrive the next day I would bring another one to her.

I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Mr. [redacted] misrepresents the events underlying this complaint as a “timing” issue and an alleged “oversight” blaming his office manager while he emailed me outside the Revdex.com complaint on 5/7 blaming me for “misreading” him and lecturing me condescendingly about trusting him. Mr. [redacted] entirely ignores 9 days of effort forced upon me trying to get him to honor his payment commitments prior to filing this complaint. The only salient issue in this complaint is not one of trust but of integrity—Mr. [redacted]’s integrity:

1.  He did not “get back to me” as promised in his 4/30 email, requiring me to contact him again on 5/2.

2.  He did not mail a check on 5/2 as promised in his 5/2 email, requiring me to contact him again on 5/5.

3.  He did not mail a check on 5/5 as promised in our 5/5 phone conversation.

4.  He did not mail a check on 5/6 as he now claims in this Revdex.com response he would do, nor did he deliver any check although he had full knowledge he had never mailed it previously, requiring me to file a Revdex.com complaint a full week after numerous promises of payment remained unfulfilled.

4.  He has never apologized for damaging my landlord’s property.

5.  He has never apologized for failing to communicate with me requiring me to chase him for an entire week trying to get him to simply put a check in the mail.

6.  He has never apologized for wasting my time for a week chasing him or for the intrusion repairing this flooring damage will further impose upon me in my new home during an already-busy time unpacking and setting up my household.

7.  He has never apologized for keeping my landlord’s maintenance supervisor and his flooring company waiting for a week for a simple check although he had full knowledge from my 5/2 email that they were waiting to receive that check.

Instead, according to the [redacted] postmark on Bulwark’s mailing envelope, Mr. [redacted] did not even mail this check until May 7th at 6:00 pm, a full 8 days after initial contact, after numerous emails, phone calls and promises of mailing it, and only after I was forced to open a Revdex.com complaint the same day as a result of his intentional noncompliance. To now attempt to minimize the issue as nothing more than a mix up is just further evidence of Mr. [redacted]’s efforts to make himself look good at mine and his employee’s expense for the sake of his business reputation alone, not with any true remorse for his conduct and 9 days of trouble he caused me, my landlord and his agents.

It is unfortunate that any consumer would have to go to such great lengths and involve the Revdex.com just to collect a rightful debt by an AZ business, but I am grateful to the Revdex.com for providing a neutral forum within which to resolve this issue. I am considering this matter closed unless my landlord notifies me that Bulwark’s check does not clear its bank account.

Regards,

Review: I hired Bulwark Moving to relocate my home to a brand newly renovated apartment under a fully executed service contract. On 4/28/2014, Bulwark movers damaged the new flooring in my renovated apartment while moving my belongings in, badly gouging a section of the vinyl entryway flooring by either dragging something heavy across it or with its dolly. I emailed the company owner, [redacted], to advise of the damage on 4/30 after the apartment’s maintenance supervisor inspected the damage. [redacted] responded that he would speak with his moving men and get back to me. He never did. On 5/2 I emailed [redacted] again, providing a written replacement estimate for $34 as provided by the maintenance supervisor, advised [redacted] that I would save the damaged section of flooring for his purposes and asked [redacted] to please drop his check in the mail to me immediately. [redacted] responded that he considered the estimate reasonable and my efforts toward Bulwark “more than fair,” assuring me he would put his company’s check in the mail to me that day. By 5/6 I still had not received Bulwark’s check so telephoned [redacted]. He claims he mailed his check on 5/5, not 5/2 as previously stated, and that I should receive it on 5/7. I have never received a check for $34 from [redacted] or anyone at Bulwark and, at this point, believe that [redacted] is not dealing in good faith regarding this matter.Desired Settlement: A certified funds check in the amount of $34 mailed to my address with [redacted] tracking number immediately, with a copy of the check and tracking no. emailed to me.

Business

Response:

The timing of the sending of the check was merely an oversight by my office manager. The check was issued and I asked the customer to wait until the next days mail, if it did not arrive the next day I would bring another one to her.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Mr. [redacted] misrepresents the events underlying this complaint as a “timing” issue and an alleged “oversight” blaming his office manager while he emailed me outside the Revdex.com complaint on 5/7 blaming me for “misreading” him and lecturing me condescendingly about trusting him. Mr. [redacted] entirely ignores 9 days of effort forced upon me trying to get him to honor his payment commitments prior to filing this complaint. The only salient issue in this complaint is not one of trust but of integrity—Mr. [redacted]’s integrity:

1. He did not “get back to me” as promised in his 4/30 email, requiring me to contact him again on 5/2.

2. He did not mail a check on 5/2 as promised in his 5/2 email, requiring me to contact him again on 5/5.

3. He did not mail a check on 5/5 as promised in our 5/5 phone conversation.

4. He did not mail a check on 5/6 as he now claims in this Revdex.com response he would do, nor did he deliver any check although he had full knowledge he had never mailed it previously, requiring me to file a Revdex.com complaint a full week after numerous promises of payment remained unfulfilled.

4. He has never apologized for damaging my landlord’s property.

5. He has never apologized for failing to communicate with me requiring me to chase him for an entire week trying to get him to simply put a check in the mail.

6. He has never apologized for wasting my time for a week chasing him or for the intrusion repairing this flooring damage will further impose upon me in my new home during an already-busy time unpacking and setting up my household.

7. He has never apologized for keeping my landlord’s maintenance supervisor and his flooring company waiting for a week for a simple check although he had full knowledge from my 5/2 email that they were waiting to receive that check.

Instead, according to the [redacted] postmark on Bulwark’s mailing envelope, Mr. [redacted] did not even mail this check until May 7th at 6:00 pm, a full 8 days after initial contact, after numerous emails, phone calls and promises of mailing it, and only after I was forced to open a Revdex.com complaint the same day as a result of his intentional noncompliance. To now attempt to minimize the issue as nothing more than a mix up is just further evidence of Mr. [redacted]’s efforts to make himself look good at mine and his employee’s expense for the sake of his business reputation alone, not with any true remorse for his conduct and 9 days of trouble he caused me, my landlord and his agents.

It is unfortunate that any consumer would have to go to such great lengths and involve the Revdex.com just to collect a rightful debt by an AZ business, but I am grateful to the Revdex.com for providing a neutral forum within which to resolve this issue. I am considering this matter closed unless my landlord notifies me that Bulwark’s check does not clear its bank account.

Regards,