Dear Consumer Complaint Dispute Resolution:This complaint was forwarded to me for resolution as the purchase was handled by my Special Finance Department The statements made by Ms [redacted] in the complaint are inaccurate and she is contacting you to withdraw her complaint A summary of the purchase is outlined below for your review.On 9/09/15, Mr [redacted] purchased a Camry from Earnhardt Toyota [ET]The loan was approved at the rate of at a $payment; the contract was sent to the Lender, Avid Acceptance Mr [redacted] stated he was employed by BLT Trucking but when the lender verified his employment, it was determined that Mr [redacted] terminated his employment with BLT on 8/21/15, weeks prior to purchasing the Camry Based on the information he provided on the application, Avid declined the loan and returned the contract on 10/06/ Mr [redacted] was advised to return the car or find a co-buyer to sign on the loan.On 10/08/15, Ms [redacted] contacted us to request we add her to the loanWe secured an approval with AmeriCredit Financial using MrTyler's true employment status but, based on their combined credit and income, the loan was approved at the rate of 25% We reduced the sales price by $2087.00, to help offset the higher interest rate On 10/24/15, Mr [redacted] and Ms [redacted] came to the dealership and signed a new contract at a payment of $per month The loan was funded by AmeriCredit on 10/29/15.On 11/07/15, Mr [redacted] called us to state that he wanted to return the vehicle but was informed that since the loan was funded, this was no longer an option This call was our last contact with Mr***, until we received the complaint from your agency After ET left messages for several days, I finally reached Ms [redacted] and Mr [redacted] on Friday, 11/20/ They stated that sometime after speaking to us on 11/07/15, they purchased another vehicle from a dealer in Yuma; they drove to ET after hours and left the Camry across the street from the dealership and left the keys in the car Mr [redacted] stated he called AmeriCredit and advised them where he left the car The Camry was, thankfully, still parked on the street where Mr [redacted] stated he had left it Mr [redacted] stated he had no interest in taking possession of the Camry I informed him that he and Ms [redacted] had signed a contract and AmeriCredit would repossess the vehicle I contacted the Credit Manager to discuss the situation and although neither ET or AmeriCredit had an obligation to do so, the contract is being returned to ET and AmeriCredit is closing the loan Mr [redacted] and Ms [redacted] have agreed that ET will retain $of the down payment which represents payments of $and the balance of $will be refunded to them Ms [redacted] and Mr [redacted] stated that they are pleased with this solution.In summary, we are pleased that the matter has been resolved without the necessity of a repossession for neither AmeriCredit or the customersPlease contact me if you have any questions relating to this case and I thank you very much!Happy Thanksgiving! Colleen [redacted] , Special Finance Director ###-###-####
MsM*** was a customer of *** *** ***., the assets of which were sold to *** *** *** on March 31, 2016. This matter is directed to *** *** *** *** *** *** only because the business office that is processing post-closing matters for ***
*** is at *** ***The dealership has been attempting to assist with the requested refund, but has been hindered by 1) the requests coming from MsM***' son-in-law, rather than MsM***; 2) difficulty getting completed paperwork from and signed by MsM***, including failure by MsM*** to respond to repeated calls and messages; 3) a delay in getting the proper payoff information from the lienholder for the vehicle; and 4) the fact that refunds are paid only monthly by the product provider. The dealership has been particularly cautious with requiring MsM***' participation because she is the only person on the contracts for the vehicle and because her son-in-law has demanded the money to pay a debt of his. All of these factors repeatedly have been explained to both MsM*** and her son-in-law.The dealership received the information it needed from the lienholder on August 1. There is a chance the refund will be paid by the provider in August, if not it will be paid in September. As soon as it is received, it will be forwarded to MsM***. Mary L*** ***General Counsel
To whom this may concern, We have made contact with Brett *** regarding his experience and refundWe left a voicemail with him stating that we will refund him for his October Bump Box as requested since he tried cancel before that order was processedHis subscription has been cancelled
moving forward. Please let me know if you need anything else and have a wonderful day! Best,Meg
Dear Consumer Complaint Dispute Resolution:This complaint was forwarded
to me for resolution as the purchase was
handled by my Special Finance Department. The statements made by Ms. [redacted] in the complaint are inaccurate and she is contacting you to
withdraw...
her complaint. A summary of the
purchase is outlined below for your review.On 9/09/15, Mr. [redacted]
purchased a 2013 Camry from Earnhardt Toyota [ET]. The loan was approved at the
rate of 16.99 at a $381.46 payment; the contract was sent to the Lender, Avid Acceptance. Mr. [redacted] stated he was employed by BLT
Trucking but when the lender verified his employment, it was determined that
Mr. [redacted] terminated his employment with BLT on 8/21/15, 3 weeks prior to purchasing
the Camry. Based on the false
information he provided on the application, Avid declined the loan and returned
the contract on 10/06/15. Mr. [redacted] was
advised to return the car or find a co-buyer to sign on the loan.On 10/08/15, Ms. [redacted]
contacted us to request we add her to the loan. We secured an approval with AmeriCredit
Financial using Mr. Tyler's true
employment status but, based on their combined credit and income, the loan was
approved at the rate of 25%. We reduced
the sales price by $2087.00, to help offset the higher interest rate. On 10/24/15, Mr. [redacted] and Ms. [redacted] came
to the dealership and signed a new contract at a payment of $401.81 per
month. The loan was funded by AmeriCredit
on 10/29/15.On 11/07/15, Mr. [redacted] called us to state that he wanted to
return the vehicle but was informed that since the loan was funded, this was no
longer an option. This call was our last
contact with Mr. [redacted], until we received the complaint from your agency. After ET left messages for
several days, I finally reached Ms. [redacted] and Mr. [redacted] on Friday, 11/20/15. They stated that sometime after speaking to
us on 11/07/15, they purchased another vehicle from a dealer in Yuma; they
drove to ET after hours and left the Camry across the street from the
dealership and left the keys in the car. Mr. [redacted] stated he called AmeriCredit and advised them where he left
the car. The Camry was, thankfully,
still parked on the street where Mr. [redacted] stated he had left it. Mr. [redacted] stated he had no interest in taking
possession of the Camry. I informed him
that he and Ms. [redacted] had signed a contract and AmeriCredit would repossess
the vehicle. I contacted the Credit
Manager to discuss the situation and although neither ET or AmeriCredit had an
obligation to do so, the contract is being returned to ET and AmeriCredit is
closing the loan. Mr. [redacted] and Ms. [redacted]
have agreed that ET will retain $762.92 of the down payment which represents 2
payments of $381.46 and the balance of $1237.08 will be refunded to them. Ms. [redacted] and Mr. [redacted] stated that they
are pleased with this solution.In summary, we are pleased
that the matter has been resolved without the necessity of a repossession for
neither AmeriCredit or the customers. Please contact me if you have any
questions relating to this case and I thank you very much!Happy Thanksgiving! Colleen [redacted], Special Finance Director ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Anne [redacted]
Dear Consumer Complaint Dispute Resolution:This complaint was forwarded to me for resolution as the purchase was handled by my Special Finance Department The statements made by Ms [redacted] in the complaint are inaccurate and she is contacting you to withdraw her complaint A summary of the purchase is outlined below for your review.On 9/09/15, Mr [redacted] purchased a Camry from Earnhardt Toyota [ET]The loan was approved at the rate of at a $payment; the contract was sent to the Lender, Avid Acceptance Mr [redacted] stated he was employed by BLT Trucking but when the lender verified his employment, it was determined that Mr [redacted] terminated his employment with BLT on 8/21/15, weeks prior to purchasing the Camry Based on the information he provided on the application, Avid declined the loan and returned the contract on 10/06/ Mr [redacted] was advised to return the car or find a co-buyer to sign on the loan.On 10/08/15, Ms [redacted] contacted us to request we add her to the loanWe secured an approval with AmeriCredit Financial using MrTyler's true employment status but, based on their combined credit and income, the loan was approved at the rate of 25% We reduced the sales price by $2087.00, to help offset the higher interest rate On 10/24/15, Mr [redacted] and Ms [redacted] came to the dealership and signed a new contract at a payment of $per month The loan was funded by AmeriCredit on 10/29/15.On 11/07/15, Mr [redacted] called us to state that he wanted to return the vehicle but was informed that since the loan was funded, this was no longer an option This call was our last contact with Mr***, until we received the complaint from your agency After ET left messages for several days, I finally reached Ms [redacted] and Mr [redacted] on Friday, 11/20/ They stated that sometime after speaking to us on 11/07/15, they purchased another vehicle from a dealer in Yuma; they drove to ET after hours and left the Camry across the street from the dealership and left the keys in the car Mr [redacted] stated he called AmeriCredit and advised them where he left the car The Camry was, thankfully, still parked on the street where Mr [redacted] stated he had left it Mr [redacted] stated he had no interest in taking possession of the Camry I informed him that he and Ms [redacted] had signed a contract and AmeriCredit would repossess the vehicle I contacted the Credit Manager to discuss the situation and although neither ET or AmeriCredit had an obligation to do so, the contract is being returned to ET and AmeriCredit is closing the loan Mr [redacted] and Ms [redacted] have agreed that ET will retain $of the down payment which represents payments of $and the balance of $will be refunded to them Ms [redacted] and Mr [redacted] stated that they are pleased with this solution.In summary, we are pleased that the matter has been resolved without the necessity of a repossession for neither AmeriCredit or the customersPlease contact me if you have any questions relating to this case and I thank you very much!Happy Thanksgiving! Colleen [redacted] , Special Finance Director ###-###-####
MsM*** was a customer of *** *** ***., the assets of which were sold to *** *** *** on March 31, 2016. This matter is directed to *** *** *** *** *** *** only because the business office that is processing post-closing matters for ***
*** is at *** ***The dealership has been attempting to assist with the requested refund, but has been hindered by 1) the requests coming from MsM***' son-in-law, rather than MsM***; 2) difficulty getting completed paperwork from and signed by MsM***, including failure by MsM*** to respond to repeated calls and messages; 3) a delay in getting the proper payoff information from the lienholder for the vehicle; and 4) the fact that refunds are paid only monthly by the product provider. The dealership has been particularly cautious with requiring MsM***' participation because she is the only person on the contracts for the vehicle and because her son-in-law has demanded the money to pay a debt of his. All of these factors repeatedly have been explained to both MsM*** and her son-in-law.The dealership received the information it needed from the lienholder on August 1. There is a chance the refund will be paid by the provider in August, if not it will be paid in September. As soon as it is received, it will be forwarded to MsM***. Mary L*** ***General Counsel
To whom this may concern, We have made contact with Brett *** regarding his experience and refundWe left a voicemail with him stating that we will refund him for his October Bump Box as requested since he tried cancel before that order was processedHis subscription has been cancelled
moving forward. Please let me know if you need anything else and have a wonderful day! Best,Meg
Dear Consumer Complaint Dispute Resolution:This complaint was forwarded
to me for resolution as the purchase was
handled by my Special Finance Department. The statements made by Ms. [redacted] in the complaint are inaccurate and she is contacting you to
withdraw...
her complaint. A summary of the
purchase is outlined below for your review.On 9/09/15, Mr. [redacted]
purchased a 2013 Camry from Earnhardt Toyota [ET]. The loan was approved at the
rate of 16.99 at a $381.46 payment; the contract was sent to the Lender, Avid Acceptance. Mr. [redacted] stated he was employed by BLT
Trucking but when the lender verified his employment, it was determined that
Mr. [redacted] terminated his employment with BLT on 8/21/15, 3 weeks prior to purchasing
the Camry. Based on the false
information he provided on the application, Avid declined the loan and returned
the contract on 10/06/15. Mr. [redacted] was
advised to return the car or find a co-buyer to sign on the loan.On 10/08/15, Ms. [redacted]
contacted us to request we add her to the loan. We secured an approval with AmeriCredit
Financial using Mr. Tyler's true
employment status but, based on their combined credit and income, the loan was
approved at the rate of 25%. We reduced
the sales price by $2087.00, to help offset the higher interest rate. On 10/24/15, Mr. [redacted] and Ms. [redacted] came
to the dealership and signed a new contract at a payment of $401.81 per
month. The loan was funded by AmeriCredit
on 10/29/15.On 11/07/15, Mr. [redacted] called us to state that he wanted to
return the vehicle but was informed that since the loan was funded, this was no
longer an option. This call was our last
contact with Mr. [redacted], until we received the complaint from your agency. After ET left messages for
several days, I finally reached Ms. [redacted] and Mr. [redacted] on Friday, 11/20/15. They stated that sometime after speaking to
us on 11/07/15, they purchased another vehicle from a dealer in Yuma; they
drove to ET after hours and left the Camry across the street from the
dealership and left the keys in the car. Mr. [redacted] stated he called AmeriCredit and advised them where he left
the car. The Camry was, thankfully,
still parked on the street where Mr. [redacted] stated he had left it. Mr. [redacted] stated he had no interest in taking
possession of the Camry. I informed him
that he and Ms. [redacted] had signed a contract and AmeriCredit would repossess
the vehicle. I contacted the Credit
Manager to discuss the situation and although neither ET or AmeriCredit had an
obligation to do so, the contract is being returned to ET and AmeriCredit is
closing the loan. Mr. [redacted] and Ms. [redacted]
have agreed that ET will retain $762.92 of the down payment which represents 2
payments of $381.46 and the balance of $1237.08 will be refunded to them. Ms. [redacted] and Mr. [redacted] stated that they
are pleased with this solution.In summary, we are pleased
that the matter has been resolved without the necessity of a repossession for
neither AmeriCredit or the customers. Please contact me if you have any
questions relating to this case and I thank you very much!Happy Thanksgiving! Colleen [redacted], Special Finance Director ###-###-####
The general sales manager of the dealership has set an appointment with Ms. Rodriguez to address her concerns. They are meeting tomorrow, November 18.
Mary L[redacted] Walker/General Counsel
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Anne [redacted]