Bumper 2 Bumper

Without a doubt one of the worst business transactions I have ever endured.
Dropped off my car on February 24th to paint and refinish my car with bad fractured clear coat issues. Was initially told by Tommy the job would last 5 days and was then told by Memo it would be 9 days. Car was "finished" 3 weeks later with Memo stating the hood and roof had dullness issues. Upon arrival to get my car it was clear the car was not properly prepped and stripped prior to painting. The same fractures in the same areas were apparent with a coat of paint on top of them. Was told by Memo the paint had to cure for 3 weeks and then it would be wet sanded and buffed. After wet sanding and buffing a second time, Memo decided to repaint it after all and said they put a sealer on the hood and roof in an attempt to cover the fractures instead of properly stripping it. Had to wait another 2 weeks to bring it in for wet sanding and buffing a third time. When I picked up my car it was evident we had another problem. Clusters of white spots appeared below the surface all over the hood. Brought it back AGAIN, and was told it had to be repainted again. After the third repainting, the finish was worse than the first time, with Memo saying it would have to be wet sanded and buffed a FOURTH time. So, after the fourth wet sand and buff I found it glossier than the first time and no white spots, but the same original fractures were still visible especially on a sunny day. I confronted Memo with the fact that this was still not acceptable and he said I was being unreasonable and that the car was perfect. I guess his idea of perfect is a lot different than mine. I told him I wanted at least $500 refunded to me to compensate for the substandard paint job I received. We settled on $350 and he voided the lifetime warranty on my paint job. Pretty shabby business tactics. This entire process has lasted until today which is June 11th. February 24th to June 11th. Unacceptable by any stretch of the imagination.

Bottom line is this: if you have a door ding, a scratch on your bumper or a minor fender bender, this may be a good option for you. I was a nobody with a 15 year old car that kept getting pushed aside to finish corporate client jobs and large insurance claim jobs. After I complained about how long it was originally taking to finish my car, they rushed the job, failing to properly strip the old finish, and then had to scramble to cover up shabby work.

I hit my car against a fence and need to find a good bumper repair company. I found Bumper2Bumper and I have nothing but good things to say about them. To be honest, I had no knowledge about the shop, nor did I hear any reviews about them, but I decided to try them out anyway. I set up an appointment and the people there were very professional and knowledgeable. They assessed the damage and went right to work. They took their time to get everything right and when they were finished, the car looked better than new. I was amazed with their attention to details and the price was very affordable. I will definitely be coming back in the future.