Durafoam was contracted by the previous homeowner to foam the flat roofThe area *** *** is complaining about is flashing for the tile roofThe area in questions is also missing tiles on the corners of the gableWe gave her a bid to replace and repair underneath the flashing and she has yet
to have our company do that portionShe also turned us into the ROC regarding this matterI will attach the ROC form to this response as well which includes the bid to repair flashing area and the original bid.Thankk
We started this particular job the last week of December, the following week it rained every day and we were not able to work on this roof. Saturday was a sunny day but Saturday night and Sunday their was a chance of rain and it did rain Sunday. If we had opened that roof on Saturday we may not have...
been able to get it dried in. We did finish the roof on Wednesday and I did apologize to the [redacted] for the delay. This issue has been resolved and I wish the Revdex.com to disregard this issue.
Durafoam Roofing attempted to meet with the customer's to discuss the problems with her roof. Our production manager, myself, and the customer had a meeting set up in October to meet at the house and go over this situation and work towards resolving this. Customer's husband contacted us right...
before the meeting and stated he did not want to meet with us and saying they appreciated the effort on our part to resolve the issue and declined meeting with us deciding to move on. I'm not sure how we are supposed to resolve this when the customer declines to meet with us and discuss the issues. We feel the one leak was coming from the stucco wall and the other from a gable section that we did not work on. Durafoam is still willing to meet with the customer and resolve this.
Durafoam was contracted by the previous homeowner to foam the flat roofThe area *** *** is complaining about is flashing for the tile roofThe area in questions is also missing tiles on the corners of the gableWe gave her a bid to replace and repair underneath the flashing and she has yet
to have our company do that portionShe also turned us into the ROC regarding this matterI will attach the ROC form to this response as well which includes the bid to repair flashing area and the original bid.Thankk
We are still willing to meet with the customer and discuss this matter. It's tough to resolve anything when the customer is unwilling to meet.
We started this particular job the last week of December, the following week it rained every day and we were not able to work on this roof. Saturday was a sunny day but Saturday night and Sunday their was a chance of rain and it did rain Sunday. If we had opened that roof on Saturday we may not have...
been able to get it dried in. We did finish the roof on Wednesday and I did apologize to the [redacted] for the delay. This issue has been resolved and I wish the Revdex.com to disregard this issue.
Durafoam Roofing attempted to meet with the customer's to discuss the problems with her roof. Our production manager, myself, and the customer had a meeting set up in October to meet at the house and go over this situation and work towards resolving this. Customer's husband contacted us right...
before the meeting and stated he did not want to meet with us and saying they appreciated the effort on our part to resolve the issue and declined meeting with us deciding to move on. I'm not sure how we are supposed to resolve this when the customer declines to meet with us and discuss the issues. We feel the one leak was coming from the stucco wall and the other from a gable section that we did not work on. Durafoam is still willing to meet with the customer and resolve this.