Bungalow Living, Inc..

We have had multiple maintenance issues that Bungalow does not address efficiently. When I first moved in the shower faucet made a horrific noise anytime it was run. Bungalow told us they wouldn't fix it because the shower "technically still worked". Weeks ago, the ceiling in my room started leaking. Bungalow told me they would send maintenance out but they never showed. When maintenance did show, they came into the apartment unannounced and informed us that they didn't have the tools to fix the issue. Bungalow continues to "reschedule" and the issue STILL isn't fixed. At this point, I'm paying for a room that I can't live in.

Don't rent from Bungalow if you can help it. I've had multiple issues and had to file multiple requests. Their responses are not timely at all (I usually have to send multiple follow up emails before I get actual acknowledgment) and half the time they respond and say there's nothing they can do. I've called their support hotline before and was on hold for twenty minutes before an automated voice said there was no one available to assist me and hung up. My unit used to have a key lock before it was changed to a digital one, and we used to have spare keys in a lockbox out front. I experienced a lockout one day and tried to open the lockbox but they had changed the code and would not answer the phone. When I finally got ahold of someone (hours later after hiring my own locksmith and paying $300.00), they told me that the lockboxes were not for resident use and they would've charged $200.00 to come let me into my unit, even though they had asked me to replace the spare keys in the lockbox weeks earlier. Nowhere in the lease does it say the lockbox is not for resident use. This shows they are not trying to give residents a good living experience; they are trying to extort as much money as possible from us. Then, they changed the lock to a digital lock and failed to provide a code for NINE HOURS. I called them multiple times and emailed at least 5 times throughout the day requesting a code to get into my apartment with 0 responses. They finally responded after the nine hours to give me a temporary code and apologize for the delay. I've also experienced "maintenance" coming in without any notice, and problems (leaks, clogged drains, electrical issues, etc) persisting even after maintenance comes and they "resolve" the support case. They hardly have any community events and I've been unable to reserve spots for the ones they do have because they reach capacity so quickly. Find someone else to rent from.

Bungalow will find any excuse to charge extra fees. They constantly change policies for their own benefit at the expense of their tenants. I have seen hundreds of reviews complaining about their unethical conduct. They even purposely made an extremely confusing update to my lease cutting it over a month shorter without reimbursing me anything. All Bungalow wants is your money. Bungalow is by far the worst company I have ever rented from.

Even before I moved in, a relative of mine who is a lawyer found the lease agreement very suspicious and I should have heeded her advice and sought housing elsewhere. If you rent here, expect to sign over a dozen documents of ambiguous terms that they can and will use against residents in the future.

Bungalow house in DMV area. Bungalow makes the onboarding process so simple that you think maybe moving somewhere isn’t so hard. Aside from the 20 page lease you sign and the marketed price, they tag on $150 for a monthly membership fee. The management company itself does everything g through email and does not solve problems. It’s impossible to get a rea solution out of them. They half fix things, for example, leaky walls, roommate issues, concerns about moving out if there’s a dispute. Honestly, this is not a community, don’t be fooled. That fee is robbery because there’s 4 people in this house that’s $600 in fees per month and no one comes to clean, the utilities cannot be that much money and the “events” they throw are only for like 20 people and not for everyone to attend. The cherry on the cake is that if you request to move out before your lease is over, due to any reason- even if the company itself is trash , the penalty you must find someone to sublet the room or 3 months of rent is due. Something needs to be done about this company because if they’re doing so well, it’s because they basically trap you into staying and tact on fees.

Bungalow is a growing company, full of potential and makes renting a breeze. By not having to worry about paying utilities, set up cleaning, etc. the services are wonderful. Of course there are some hiccups along the way, but as a resident I can see they are improving all the time and one day soon will be a household name.

Seeing how some of the other reviews are so negative, everyone's experience is different. Having familiarity with the rental space there are so many things outside of any landlord's control that there are bound to be learning opportunities. Regardless, they are heading in the right direction and making renting, renewing and transferring (to a new room in the house, to a new property, or even to another city) an absolute breeze.

I found Bungalow when my San Francisco housing fell through and I didn't have anywhere to live or anyone to live with. Through Bungalow, I found the most incredible home. I moved in with five roommates I didn't know very well and we instantly hit it off. Not only did I score access to a beautiful home in an exclusive SF neighborhood, I made great friends and have had a hassle-free experience from day one. Any issue we've had with the house has been quickly resolved through Bungalow maintenance or support. I've even attended fun community events like a Sharks game in San Jose and a picnic in the Presidio park. Plus, it's affordable!!

They are a terribly managed company that rides on the back of their residents. They claim they will do all sorts of things to make your living situation as "wonderful" as can be. These are false claims. They do NOT do anything. Their response to the CoVid-19 situation disgusts me as they continue to trap people that are suffering financially. When trying to contact them they don't answer and when they email you back it is a scripted response. They denied me an ESA pet in the home according to something called the "close quarters act". THIS IS FAKE. When I asked for more information they could not provide it. This act does not exist and I am now filing a discrimination complaint against them. I have called so many times and got one answer ever. They said they would leave a message with the relevant team and someone would contact me which of course never happened. Once I mentioned an attorney they "refused to comment further". They have deleted/hidden any negative comment on their social media, they do not respond to the request of struggling tenants, and they are an extremely poorly managed company. This company is TERRIBLE and I hope they get what they deserve for the way they treat people so poorly.

Do not lease with Bungalow. Keep looking. I lived in a Bungalow apartment for six months and would not recommend it to my worst enemy. See below.

1. The walls of my bedroom leaked relentlessly for the first 10 weeks of my tenancy. There was one leak when I moved in and six more appeared over the 10 week period. I reported this immediately and requested maintenance but Bungalow did not respond, despite copious follow up on my end. Weeks passed and the leakage grew progressively worse. When I informed Bungalow that the water had damaged my property (my bedding, mattress, artwork and clothes stored under my bed), they offered to reimburse me for a waterproof tarp to cover my entire bed and other belongings from the leak. After inspection from one of Bungalow’s NYC based a contractors, they deemed my apartment UNINHABITABLE and credited me a month’s rent. They literally leased me an uninhabitable apartment and allowed me to live there and pay them rent for two months. No amount of money would have been worth having to worry about the safety of my property - literally every time I own - from water damage every single day for 2.5 months.
2. There was insufficient hot water when I moved in and Bungalow refused to help. The water was too cold to shower and occasionally would not heat up at all. I lived without hot water for three weeks bc Bungalow told me that the building was old and that there was nothing they could do. When I contacted the NYC Housing Preservation & Development (HPD), they came by within 24 hours to investigate and found that the water temperature was almost 20 degrees below the legal minimum. HPD immediately cited the building’s landlord and 24 hours later, Bungalow miraculously found a way to heat the water to the minimum legal temperature.
3. There was black mold growing on my ceiling the day I moved in and it continued to grow and spread for three months until Bungalow acted. Rather than eliminate the mold, Bungalow sent a maintenance man to paint over the mold. When the mold came back, they painted over it again. Allowing mold to continue to grow in an apartment after being reported is illegal under NYC housing code.
4. Bungalow changed the locks to the building without informing tenants and without providing keys. When we realized we were locked out, we tried calling Bungalow for support but the hotline just rang and rang and no one picked up. We were locked out for hours until someone came out of the building and it was not until the next day that Bungalow replied to us. Obviously this is illegal.
5. There were no smoke detectors or carbon monoxide detectors in the unit until I requested them specifically. I asked three times before contacting NYC Housing Dept at which point someone actually came to install the detectors. Smoke detectors are required by law in every NYC apartment and in every room where a tenant sleeps. Clearly this apartment had not been inspected before allowing tenants to move in.
6. Packages and mail were stolen regularly from inside the building. They would deliver inside the apartment building and then disappear. There were only two apartment units in the building, my apartment and one other. Tenants of the other unit also reported stolen packages. We believed that someone with access to the building was taking packages. Bungalow said this was not their problem and to contact the police and have packages delivered elsewhere.
7. Bungalow charges $150 a month for utilities (internet, electricity, gas) plus a cleaning service. The internet was slow and crashed often. The cleaning service rarely showed and when it did they would do little more than wipe the surface of the kitchen counter. They did not even vacuum.
8. After all of this, Bungalow tried to withhold almost $300 from my security deposit because there was dust on the floors when I moved out.

Aside from the structural issues with the apartment I lived in as well as Bungalow’s many unfulfilled promises, the time spent trying to get a hold of ANY Bungalow employee, let alone an employee located within 2,000 miles of New York City, was excruciating. I could not even begin to count the number of Bungalow employees I had to go through in trying to get a simple issue resolved. Per their lease agreements, Bungalow tenants are not allowed to contact their landlords or property managers. Tenants do not even have names and numbers for these people. All tenants must go through the Bungalow support team for everything and the Bungalow support team is useless and located in Colorado. There is no one on the ground in NYC to help. The only NYC based Bungalow employees are 20-something-year-olds who have full time day jobs and then work for Bungalow nights and weekends to show apartments to prospective tenants. There is no clear chain of command in Bungalow’s support department. Seriously - every time an issue arose, I would be passed through 10 if not 15 different customer service reps for weeks on end (literally) before someone would come out to the apartment to investigate an issue. Not to mention the multiple weeks thereafter before solving or fixing the issue.

If you are a Bungalow tenant with no hot water in your unit, or if Bungalow has changed your locks without informing you and without issuing new keys, or if there is a leak in your bedroom that is damaging your personal property, here is an example of what a customer service experience with Bungalow might look like like:

- You will I submit an emergency maintenance request via a Bungalow app and then follow up over email. You will receive an automated response from a robot named Amelia saying she’s on it, and then a more personalized response from what seems to be a real person named Matthew. He says he will be in touch shortly but you will never hear back from Matthew.
- You will then call and the Bungalow hotline which will ring and ring and no one will answer. The voicemail message tells you to leave a message and that someone will be in touch shortly. You do so, and no one calls you back for a day
- You will call again a day later and if someone picks up, you will ask for Matthew only to learn that Matthew only deals over email and doesn’t speak to customers on the phone. You will then have to speak with David.You will fill David in on the situation and David will say he has to speak with his maintenance team and will call you back.
- David never calls back. After three days of following up over phone and email, someone finally answers the hotline. It turns out that David only works on Mondays and Wednesdays. You will then have to speak with Emily and brief her on the entire situation again.
- Emily will reach out to the maintenance team again on your behalf while you wait on hold - per your request, because you know at this point that if you hang up you will have to start over from square one
- The maintenance team does not pick up so you ask to reach out to them directly, which is not allowed. Emily then promises to reach back out to you when she hears from the maintenance team, she even sends you a number to text directly rot follow up. Emily never calls back, you text the number five times and no one ever replies. You follow up over email again and again. Your receive the automated response each time and then finally a real person named Adam replies to your email. Adam has no idea what’s going on so you have to type out the explanation again over email.
- Adam never replies, so you call again. Adam does not work on Thursdays. You’re back to square one and have to explain what’s going on to someone named Mike.

Hopefully this review helps save you or someone you love from making the mistake of leasing through Bungalow.

A joke of a company. They don't even try to hide the fact that they don't care about their customers. I have had reoccurring problems throughout my lease and they never do anything to fix it. Virtually no customer service, it is impossible to speak to someone on the phone and the only response I ever get is an apology through email without having anyone resolve the issue. They left us without a fridge for over two months. Whenever they would send a "maintenance" team they would not notify us and random people would just walk into our house, since we have a code to get in. I specifically told bungalow they were breaking privacy law, and a day later they did it again! In the end we had to fix the problem ourselves since bungalow is so incompetent. Their community events seem to always be full when I want to sign up, even if they have been posted an hour before I click on it. How can they have community events without enough spots for all their paying customers? After multiple horrible experiences with them I tried to get out of the lease, but they charge a whopping 3x monthly rent to break the lease. Then I asked for some type of compensation after everything they have put us through and we have just stopped getting responses. Their way of dealing with problems is literally not doing anything about it and pretending like they don't see any emails, even when it's about urgent and important things. I highly discourage everyone from renting with such an awful company.

They fail to fix problem within home in a timely manner. My house has had ongoing issues over 4 weeks. The ticket would be "completed", "ignored", or "we are looking in to this". However they continue to bring new people in to the house acting as if nothing is wrong and do not disclose the issues they are too lazy to fix until you move in.

Tried to give less than 1 star. These people will try to get every penny out of you and are actually more or a problem than solution when dealing with maintenance issues. It seems they have a serious lack of communication because different agents ask us the same questions nearly every time we need something addressed/ fixed. They will probably lose valuable customers quickly due to their lack of appreciation for their clients.

An agent from Bungalow (Portland) is pestering me to contract my rental unit to them. They won’t take no for answer. Last contact was an *** born email from an Bungalow agent posing as a individual who wanted to rent my house. When I followed up with him via phone he told me he had a wife and new born son and that he wanted a two year lease. After I told him I’d be happy to show him the house he revealed himself to me as a Bungalow agent. I would encourage people to be very cautious in dealing with this company. They’re sneaky.

ZERO stars. This company is the sm of the earth. They do not care.

Why don't I have the option to give Zero stars on here? Bungalow is an absolute st show. They should go bankrupt, cease to exist and the entire management team, and everybody in the organization should probably drop everything and just start selling trinkets on the beach because they should not be trusted to handle work any more professional than that.

A short and incomplete list of my problems thus far:

1. I wasn't given a set of keys when I first moved in.
2. My set of keys that I had to have made from borrowing a roommates keys(who also had to borrow from somebody else originally) no longer worked after they came and changed the locks to the gate surrounding the home unannounced.
3. The Wifi goes out frequently.
4. The cleaning ladies get cancelled or never show up frequently.
5. The appliances in the home are falling apart.
6. The sewage system blew up and shot human feces all over the outside of the home.
7. The walls are so incredibly paper thin that you can hear every word of every conversation (along with every other noise humans can possibly make).
8. You are virtually unable to reach any form of customer service.
9. One of the girls showing rooms had her car die in front of my garage and we had to take care of her for the whole night (She was really sweet though)
10. None of the people showing houses ever know which rooms are available so they will walk into yours to find out.
11. The communication channels they have established are confusing and require about 20 steps too many just to open up a conversation with anybody.

The list goes on. If you like human feces all over your yard and want to live like a savage child off of lord of the flies then this is the place to be. Otherwise stay away

I'm living in a Bungalow in LA. They give you a decent value for what you get, but they have terrible service and don't care about you once they have your money.
I found out that they were charging me more for rent than everyone else in the house. When I tried to discuss rent negotiation via email, they refused. If they have some sort of rule against that, I get it, but in that same reply they made up a bunch of blatant lies to try to persuade me to forgive them. This is from the email they sent me:
"We're actually very excited to be able to renew you at the same price you pay now, as rents have gone up in your area since you've moved in.
Unfortunately we aren't able to negotiate on rent at this time. Based off how we assess our rooms, yours is the nicest in the home, which is why we have deemed it the most expensive as well."
Both of these statements are clearly canned responses, and lies.
My room is the nicest? When I moved in last December, the master bedroom was $1540 and my (smaller) room was $1460. Nowadays, my roommate, who's sitting right near me, pays $1310 per month for that same master bedroom. Rents have not gone up in the area. They lowered the rent for every room in this house because nobody was moving in for months. The upstairs part of the duplex has way better amenities, and the people currently up there pay no more than $1350.
I felt totally disrespected. Could've just said that the rules don't allow rent negotiation and leave it at that. They tried to cover for their business practices with lies so that I'd think it's all fair.
When I toured the property, they pointed out that the property had security cameras. When someone sideswiped my car overnight, I contacted Bungalow about getting the camera footage so I could include it in the police report. Bungalow got back to me days later and said that the cameras were basically dummies and were never even on. Thanks guys.
The property is a duplex and both floors have had issues with bugs for months. The people that lived above me tried for the longest time to get bungalow to look into some sort of exterminating...you know, given that we pay them extra fees specifically so that they can take care of maintenance items like that. Last I heard, no help.