Bungalows

Bungalow store refused to refund defective item purchase after store representative assured me a like item would be provided or I would be refunded.
My wife and I purchased a Nautical salad bowl by Mud Pie at the Orange Beach, AL Bungalow store at The Wharf on 8/10/2018. We realized upon returning home and unpackaging our purchase that the glass rim on the bowl was chipped and therefore unusable. I immediately contacted the store explaining our delima to store representative ***. *** explained our purchase was the last of the item in stock, but that a shipment was due in the near future. I inquired about the return policy and *** stated "not to worry" since this was damaged goods an exchange for the same item or a refund would be honored, and the matter would be resolved within 30 days. On 9/3/2018 we were informed by *** that a shipment with our bowl had been received at their Foley, AL store, and that we would by notified when they had the bowl. One week passed and not being called, I phoned the store to be informed they did not have our replacement bowl and we would not receive a refund as promised. We embarked on a 1 hour drive from our Florida home to Orange Beach to see if the store had a suitable exchange which they did not, and a refund was refused.

Bungalow store refused to refund defective item purchase after store representative assured me a like item would be provided or I would be refunded.
My wife and I purchased a Nautical salad bowl by Mud Pie at the Orange Beach, AL Bungalow store at The Wharf on 8/10/2018. We realized upon returning home and unpackaging our purchase that the glass rim on the bowl was chipped and therefore unusable. I immediately contacted the store explaining our delima to store representative ***. *** explained our purchase was the last of the item in stock, but that a shipment was due in the near future. I inquired about the return policy and *** stated "not to worry" since this was damaged goods an exchange for the same item or a refund would be honored, and the matter would be resolved within 30 days. On 9/3/2018 we were informed by *** that a shipment with our bowl had been received at their Foley, AL store, and that we would by notified when they had the bowl. One week passed and not being called, I phoned the store to be informed they did not have our replacement bowl and we would not receive a refund as promised. We embarked on a 1 hour drive from our Florida home to Orange Beach to see if the store had a suitable exchange which they did not, and a refund was refused.

Bungalow store refused to refund defective item purchase after store representative assured me a like item would be provided or I would be refunded.
My wife and I purchased a Nautical salad bowl by Mud Pie at the Orange Beach, AL Bungalow store at The Wharf on 8/10/2018. We realized upon returning home and unpackaging our purchase that the glass rim on the bowl was chipped and therefore unusable. I immediately contacted the store explaining our delima to store representative ***. *** explained our purchase was the last of the item in stock, but that a shipment was due in the near future. I inquired about the return policy and *** stated "not to worry" since this was damaged goods an exchange for the same item or a refund would be honored, and the matter would be resolved within 30 days. On 9/3/2018 we were informed by *** that a shipment with our bowl had been received at their Foley, AL store, and that we would by notified when they had the bowl. One week passed and not being called, I phoned the store to be informed they did not have our replacement bowl and we would not receive a refund as promised. We embarked on a 1 hour drive from our Florida home to Orange Beach to see if the store had a suitable exchange which they did not, and a refund was refused.