ACE records show the customer requested service December 11, A $deposit was billed due to the unacceptable payment history the customer had established at another location serviced by ACEThe customersfirst bill was December 11, through December 15, The bill was for $ $was the deposit The next bill for charges was December 15th through December 17th and was for $A request to disconnect service was made by the previous owner and our records indicated the service was disconnected on December 17th ; a final bill was renderedSince the customer had paid the $for the deposit a credit of $remained on the account after the two bills for consumption totaling $were deductedOnce determined the service was still connected a new account was established for the customer and he received a bill for the period between December 17, and April 21, (days ) based upon the amount of electricity that had registered on the meterThe Company obtained an actual reading on December 11th when service began in the customer’s name and although the final bill up to December 17th indicates it was an estimated reading, subsequent actual readings were obtained substantiating the amount of electric the customer has been billed forThe bill from December 17, through April 21, was $454.03, an average of $per dayWe are unable to tell customers what used the service at the location, however; due to the time of year the usage can most likely be attributed to heatingThe credit on account number [redacted] ***, $187.87, and has been transferred to the new account, account number [redacted] ***The $posted toward the electric balance and another deposit was billed in the amount of $His balance currently stands at $(minus the deposit leaves $for electric usage)
After review, the customer had an excellent payment history with us prior to the described medical hardshipTaking this into consideration, Atlantic City Electric has agreed to waive the deposit on the account with the understanding that if there are late or missed payments in the future, another deposit may be assessed
ACE has spoken to the customer and is awaiting documentation to prove there was no fraud at the propertyThere was information provided previously at the property, so ACE is trying to differentiate between the previous party and the new party
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Atlantic City Electric's position remains the same at this timeThe complainant was living here during the time the bill in the name of the roommate was accrued, so that amount is due as well
A $deposit (based on a two-month average bill at the property) was assessed in accordance with NJ regulations A letter of credit from another gas or electric utility showing that the customer had at least months of service within the past month period can be submitted; however, a letter from an association or complex does not qualify and cannot be accept to waive the deposit ACE is billing the deposit in three installments
Customer was assessed a security deposit on 9/due to the delinquency of her account and she has also received disconnect notices between May and September The deposit is Warranted and is not eligible to waiveOur records indicate the deposit has been satisfied as of December and she has been set on a month installment of $in addiction to the current billThe deposit will be held on the account until she has re-established Excellent Credit and has paid her bill in full by the due date, for consecutive months from once account has a zero balance
ACE records show the customer requested service December 11, A $deposit was billed due to the unacceptable payment history the customer had established at another location serviced by ACEThe customersfirst bill was December 11, through December 15, The bill was for $ $was the deposit The next bill for charges was December 15th through December 17th and was for $A request to disconnect service was made by the previous owner and our records indicated the service was disconnected on December 17th ; a final bill was renderedSince the customer had paid the $for the deposit a credit of $remained on the account after the two bills for consumption totaling $were deductedOnce determined the service was still connected a new account was established for the customer and he received a bill for the period between December 17, and April 21, (days ) based upon the amount of electricity that had registered on the meterThe Company obtained an actual reading on December 11th when service began in the customer’s name and although the final bill up to December 17th indicates it was an estimated reading, subsequent actual readings were obtained substantiating the amount of electric the customer has been billed forThe bill from December 17, through April 21, was $454.03, an average of $per dayWe are unable to tell customers what used the service at the location, however; due to the time of year the usage can most likely be attributed to heatingThe credit on account number [redacted] ***, $187.87, and has been transferred to the new account, account number [redacted] ***The $posted toward the electric balance and another deposit was billed in the amount of $His balance currently stands at $(minus the deposit leaves $for electric usage)
After review, the customer had an excellent payment history with us prior to the described medical hardshipTaking this into consideration, Atlantic City Electric has agreed to waive the deposit on the account with the understanding that if there are late or missed payments in the future, another deposit may be assessed
ACE has spoken to the customer and is awaiting documentation to prove there was no fraud at the propertyThere was information provided previously at the property, so ACE is trying to differentiate between the previous party and the new party
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Atlantic City Electric's position remains the same at this timeThe complainant was living here during the time the bill in the name of the roommate was accrued, so that amount is due as well
A $deposit (based on a two-month average bill at the property) was assessed in accordance with NJ regulations A letter of credit from another gas or electric utility showing that the customer had at least months of service within the past month period can be submitted; however, a letter from an association or complex does not qualify and cannot be accept to waive the deposit ACE is billing the deposit in three installments
Customer was assessed a security deposit on 9/due to the delinquency of her account and she has also received disconnect notices between May and September The deposit is Warranted and is not eligible to waiveOur records indicate the deposit has been satisfied as of December and she has been set on a month installment of $in addiction to the current billThe deposit will be held on the account until she has re-established Excellent Credit and has paid her bill in full by the due date, for consecutive months from once account has a zero balance