Bunn-O-Matic

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Bunn had their retailer shipped another unit out, it has been tested and is working After reviewing the new unit, it looks like the original defected unit could have been a returned item that webstaurant.com just reshipped Hopefully it was just a mistake and not the retailer doing this on purpose Thank you Revdex.com!

We have contacted the customer and replaced their coffee brewer.? Regards,? [redacted] EVP

Revdex.com, The customer contacted us and we have sent another replacement Kurt [redacted] Executive Vice President Worldwide Sales

Initial Business Response / [redacted] (1000, 5, 2015/11/30) */ We will contact the customer directly and resolve the complaintBased on the information provided we are unsure of the exact mode of failure and would like to get some additional information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Bunn had their retailer shipped another unit out, it has been tested and is working. After reviewing the new unit, it looks like the original defected unit could have been a returned item that webstaurant.com just reshipped. Hopefully it was just a mistake and not the retailer doing this on purpose. Thank you Revdex.com!

Revdex.com, The customer contacted us and we have sent another replacement Kurt *** *** Executive Vice President Worldwide Sales

Initial Business Response /* (1000, 5, 2015/11/30) */
We will contact the customer directly and resolve the complaintBased on the information provided we are unsure of the exact mode of failure and would like to get some additional information

Dear ***, Unfortunately I did not receive this original complaint by email, but I did receive a hard copy yesterday. Since I did not have a website to log on to, I contacted your office and was told to respond by email to you BUNN has contacted Mr*** ** and has been
able to resolve the above complaint, by replacing his My Café MCR coffee brewer Please let me know if there is any further action required Regards, *** *** *** Executive Vice President Worldwide Sales

Dear ***, ? Unfortunately I did not receive this original complaint by email, but I did receive a hard copy yesterday.? Since I did not have a website to log on to, I contacted your office and was told to respond by email to you? BUNN has contacted Mr*** **? and has been
able to resolve the above complaint, by replacing his My Café MCR coffee brewer? Please let me know if there is any further action required? Regards, ? *** *** *** Executive Vice President Worldwide Sales

We have contacted the customer and replaced their coffee brewer.? Regards,? *** ***EVP

We have contacted the customer and replaced their coffee brewer. Regards, [redacted]EVP

Revdex.com,   The customer contacted us and we have sent another replacement.   Kurt [redacted] Executive Vice President Worldwide Sales

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Bunn had their retailer shipped another unit out, it has been tested and is working.  After reviewing the new unit, it looks like the original defected unit could have been a returned item that webstaurant.com just reshipped.  Hopefully it was just a mistake and not the retailer doing this on purpose.   Thank you Revdex.com!

Initial Business Response /* (1000, 5, 2015/11/30) */
We will contact the customer directly and resolve the complaint. Based on the information provided we are unsure of the exact mode of failure and would like to get some additional information.