Bunting Management Group

Revdex.com Resolutions
RE:Response to ID ***
I looked into the concerns that the customer was expressing, seemingly that Property Management would not install her personal air conditionerThe management company is simply enforcing a policy that we will not install a resident's
personal property to the premisesDue to liability, we maintain the property and what is provided with the home as stated in the contractWe cannot maintain and install personal propertyHowever, this is not to mean that we will not permit the customer to have an air conditionerWe do have certain requirements that the management team has explained via conversation and written notice to the customer The change she may be referring to is that we no longer allow residents to screw in brackets to the exterior of the building to support their air conditioner, we now require that a pressure bracket is used as to not harm the building and provide better and safer support of the machine
We hope that understanding that the customer is requesting something that is outside of the guidelines of what our company provides would be enough to resolve this complaintWe have and do continue to maintain the homes that we provide and address work orders pertaining to the functioning and needs as to what is provided with the homeIf needed, we are willing to assist the resident in showing where she can purchase the needed bracket, and is she would like to verify if her air conditioner btu's will be compatible with the homeHowever, in our efforts to treat everyone the same and fairly within the property, we must maintain consistency with our policy
Thank you,
Amanda S***
Bunting Management Group
Regional Property Manager

Review: My wife and I moved into River Rock in July 2011, and transferred from a one bedroom, to a two bedroom in December. Our "new" lease contract is labeled as a "transfer" not "new lease." However the dates on the lease did not match the ones from our previous lease with our one bedroom. When we inquired about these dates, the landlord at the time told us not to worry about it, it was a mistake, and to go by our first lease dates. On June 30th 2012, my wife and I moved out of River Rock apartments due to our first contract expiring on June 30th. The new landlord (who we have had many many problems with) accused us of breaking our contract, and owing $1,400 plus damages. No more than a couple of weeks later, we find out she had already done a walk through and sold our unit to someone else without our knowledge. Throughout July and August of 2012, we made several attempts to contact her, and the leasing company Bunting, about our charges with no luck in contacting anyone. Now we have a collection over our head with a different amount of $1,300 which is halting my wife and I from applying for a home loan, and moving on with our lives. We contacted the collection agency stating we are disputing the charges. Now in June of 2013, we have yet to hear anything from River Rock, Bunting, or Pride Recovery Services. And have had no luck getting any responses back from messages we have left.Desired Settlement: My wife and I would like a full refund of our damage deposits from BOTH units, plus $500 for having to deal with living with a collection on both of our credits for the past year, with no contact from either side, after having tried to contact them!

Review: To who is may concern;I am writing in regards to River Rock Apt. in [redacted], Wa. Since the day (Dec 28 2012) we have moved in the tenant below us has had no respect for the noise curfew that your building has set. Apt 52 listens to their music on a loud volume throughout the day and even louder at night. We have talked to the management as well as call the local law enforcement when needed about this tenant, this last week has been unbearable, Saturday, April 20 2013 Apt 54 had a party that lasted until 1:30 am Sunday April 21, 2013. We called local law enforcement as well as the emergency maintenance line a few times in attempts to get the party in control and get the party goers out of the stairwell. There was no relief, the party just died down, we started calling at 10:30 pm. When we left our apt that morning (Sunday, April 22, 2013) we found broken glass at the bottom of the staircase as well as a beer can in the bushes. Maintenance and management were notified by us about this issue. I have included pictures of this glass that STILL remains in the grass and on the concrete right now! Five days later!! There were lawn care men outside working the other day and they worked around the broken glass! Again that tenant Apt 52, had a gathering last night (Wednesday April 24, 2013) with some very fouled mouth girls and very loud music. I am applaud at how this complex is being ran and the carelessness for safety.This has been an ongoing issue and we are getting fed up with this. Since the management here is not taking care of the safety hazards or concerned about the well being of others here, I am contacting you in hopes that you will take the appropriate actions that is needed.Desired Settlement: We would like to either get out of the lease without penalties. We would like the apartment complex to actually do there job and Penalized him for allowing loud music everyday for the past 5 months. We want some sort of justice for the lazyness of this complex