Buonasera Resturant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was not treated fairly I didn't receive the time needed to review the SUV, I test drove it and bought it on my lunch breakI was assured repeatedly that any issue with the suv will be repaired with no questions asked Yes you did repair most of the items but none of those items should have been an issue in the first placeIt unethical of you to make the statement like thatI had to get several managers involved to get any of the work done that was more than a few dollarsThe point inspection wasn't done thoroughlyI've had independent GM service departments tell me they would not certify the SUV with wheels like thatI've had to spend $to maintenance the transmission and transfer case, they both should have been done by the prior ownerPATRICK was the prior ownerIts inappropriate the way I have been treated and the fact that I have had to go to these lengths and repeated trips to service departmentThe wheels need to be replaced!All the chrome is completely destroyed and falling off of all of the rims which are a pieceI was told I have to pay for this $on a SUV I just purchasedThis was also shown to themAll tires were dry rotted (shown to service manager who said this was perfectly and passable for a state inspection!) (Were replaced after arguing with sales) 3.The sensor light to the washer fluid is brokeweather stripping on the back is detached 5.The back inner door is scratched so deep that it need to be repainted the inside chrome door handle is as sharp as a razor blade (was replaced after arguing)Gas cap was destroyed (after arguing was replaced) outer door trim is falling off Transmission and transfer case were not serviced, past due by milesI was told it's the previous owners responsibility, Patrick was the previous owners but refuse to do the work $bill for meCertified GM still not showing in registry after weeks
Regards,
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To Whom It May Concern:We are very sorry for any inconvenience this may have caused andafter reviewing these concerns with both our Service and Used CarManagers along with our salesperson, we find the statements verydisturbing and not entirely factual.Although after careful consideration and in the
spirit of customersatisfaction, both managers felt as though we should address and repairall of the items indicated with the exception of the wheels.It was very dear that there was more than enough time before andduring negotiations to address any concerns he may have had regardingthe rims.The Vehicle Identification Number "VIN") does indeed match thevehicle he purchasedIt appears as though the previous owner, beforewe acquired it, may have upgraded the vehicle from inch to inchwiieels.We would be more than happy to arrange a meeting with all partiesinvolved to discuss this further if needed.In closing, we are a very highly respected dealership that has been inbusiness since and truly attempts to perform at a high level foreach and every client throughout the Sales and Service experienceIt isexemplified by numerous employees with multiple years of experienceand tenure.Vice PresidentPatrick Buick GMC