Complaint: [redacted] I am rejecting this response because: Course of events outlined in the business's response is not complete and correct.My initial call to the business was 3/6/ I scheduled a service visit for Tuesday, 3/7/and I was advised that the service call would be $ A short time later I spoke with my husband who stated he had contacted Frigidaire directly about the microwave, and they had agreed to provide a concession for the parts Frigidaire gave my husband the number for [redacted] appliance and he called that day and arranged for a service appointment (with the parts concession) on 3/10/ However, we were not aware that it was the same business that I had made an appointment with.After speaking with my husband I called the business and cancelled the service appointment for 3/7/ I was asked if I wanted to reschedule and I stated I would not need it because my husband had made other arrangements through Frigidaire.After being quoted a labor charge of $at the first service appointment on 3/10/I telephoned Frigidaire on that same day, and they agreed to cover the labor also - they gave me a concession code of L I then telephoned the business that day (business response stated I spoke with Mona - I did not record the name) I asked to confirm that Frigidaire contacted them (it was done while I was on hold with Frigidaire) I was told that Frigidaire had called I advised the representative that I had a concession number She stated she could not take it because her system was down I told her that I wanted the parts ordered since I had both the parts and labor concession A refund was not discussed as I did not feel it was in question at that time Since Frigidaire was paying it did not occur to me that the business would attempt to keep my payment also.I telephoned the business on 3/to check on the parts order since I had heard nothing I spoke with Michelle, who stated the parts had not been ordered I told her I requested that they be ordered previously - mentioned having the labor and parts concession and gave her the labor concession number A day or later the business telephoned my husband and scheduled the repair visit for 3/ My husband was there when the repairman visited, but he had not inquired about a refund I called on 3/22/and spoke with Mona who stated I would not be given a refundA copy of the original (yellow copy - Frigidaire code was added by me after I called Frigidaire) and final (pink copy) invoices Since Frigidaire is paying for the labor, I should not also pay for the labor The company knew about the concession before the time mentioned in its response But the fact remains that the second visit had to be made regardless since the part (which was actually a fuse, not a thermostat) was not in the repairman's possession at the time of the first visit Regards, [redacted]
The initial call was scheduled as a COD We do not have any records of the customer cancelling a call which leads me to believe that there was another service company involved When our tech arrived the call was tagged as COD LABOR AND PARTS COVERED UNDER WARRANTY It was not until after the technician gave the customer the labor estimate that the Andersons called to get a labor concession from the manufacturer I will state again that we do not refund monies collected on a COD basis if the manufacturer decides to offer the customer a concession It is the customers responsibility to collect the refund from the manufacturer as it was their decision to make the offer.JCA will not be issuing a cash refund for the initial service since the call was scheduled as a COD call and the customer agreed Jersey Coast will however offer the Andersons a credit on their next COD service with our company in the amount of $
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We will look at this complaint and respond
Complaint: [redacted] I am rejecting this response because: Course of events outlined in the business's response is not complete and correct.My initial call to the business was 3/6/ I scheduled a service visit for Tuesday, 3/7/and I was advised that the service call would be $ A short time later I spoke with my husband who stated he had contacted Frigidaire directly about the microwave, and they had agreed to provide a concession for the parts Frigidaire gave my husband the number for [redacted] appliance and he called that day and arranged for a service appointment (with the parts concession) on 3/10/ However, we were not aware that it was the same business that I had made an appointment with.After speaking with my husband I called the business and cancelled the service appointment for 3/7/ I was asked if I wanted to reschedule and I stated I would not need it because my husband had made other arrangements through Frigidaire.After being quoted a labor charge of $at the first service appointment on 3/10/I telephoned Frigidaire on that same day, and they agreed to cover the labor also - they gave me a concession code of L I then telephoned the business that day (business response stated I spoke with Mona - I did not record the name) I asked to confirm that Frigidaire contacted them (it was done while I was on hold with Frigidaire) I was told that Frigidaire had called I advised the representative that I had a concession number She stated she could not take it because her system was down I told her that I wanted the parts ordered since I had both the parts and labor concession A refund was not discussed as I did not feel it was in question at that time Since Frigidaire was paying it did not occur to me that the business would attempt to keep my payment also.I telephoned the business on 3/to check on the parts order since I had heard nothing I spoke with Michelle, who stated the parts had not been ordered I told her I requested that they be ordered previously - mentioned having the labor and parts concession and gave her the labor concession number A day or later the business telephoned my husband and scheduled the repair visit for 3/ My husband was there when the repairman visited, but he had not inquired about a refund I called on 3/22/and spoke with Mona who stated I would not be given a refundA copy of the original (yellow copy - Frigidaire code was added by me after I called Frigidaire) and final (pink copy) invoices Since Frigidaire is paying for the labor, I should not also pay for the labor The company knew about the concession before the time mentioned in its response But the fact remains that the second visit had to be made regardless since the part (which was actually a fuse, not a thermostat) was not in the repairman's possession at the time of the first visit Regards, [redacted]
The initial call was scheduled as a COD We do not have any records of the customer cancelling a call which leads me to believe that there was another service company involved When our tech arrived the call was tagged as COD LABOR AND PARTS COVERED UNDER WARRANTY It was not until after the technician gave the customer the labor estimate that the Andersons called to get a labor concession from the manufacturer I will state again that we do not refund monies collected on a COD basis if the manufacturer decides to offer the customer a concession It is the customers responsibility to collect the refund from the manufacturer as it was their decision to make the offer.JCA will not be issuing a cash refund for the initial service since the call was scheduled as a COD call and the customer agreed Jersey Coast will however offer the Andersons a credit on their next COD service with our company in the amount of $
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]