Burch Physical Therapy Reviews (2)
View Photos
Burch Physical Therapy Rating
Description: Physical Therapists, Fitness Centers
Address: 320 Hartnell Ave., Redding, California, United States, 96002
Phone: |
Show more...
|
Web: |
|
Add contact information for Burch Physical Therapy
Add new contacts
We are unable to address this complaint without knowing who has filed it in order to review their account details. Please provide name and DOB of patient so the account can be accessed and reviewed. Thank you.
Review: My child was receiving Physical Therapy treatment at this business and was covered by our insurance. We paid a small copay. We were told by the business that they would let us know when the insurance coverage of this physical therapy was going to run out, so that we could make a decision to either go back to the referring physician to extend the insurance coverage, or choose to pay the full amount of the physical therapy bill ourselves. This was not only the agreement, but is also required by the insurance carrier agreement.Burch Physical Therapy never informed us when the insurance coverage ran out. Instead, they choose to continue providing physical therapy to my child without insurance coverage. They never informed us of this until they issued a $1,987.96 bill to us personally.We have tried to work through the business to resolve this matter, but they have refused.They have placed this bill as a "collection: against my credit report and my spouses.We have paid our known insurance copay's for all Physical Therapy. The business choose to continue providing physical therapy knowing that the insurance did not cover it and without informing us, their patient. We believe they are unlawfully pursuing collection of a debt that is not owed to them.The service Date on the bill is 01/30/2009, but this is an ongoing dispute on our credit reports.Desired Settlement: Remove the collection from all credit reports. Both spouses. This was either a mistake or intentional by the business. It is not our responsibility to pay this amount. It is also a violation of the our Health Insurance requirements.
Business
Response:
We are unable to address this complaint without knowing who has filed it in order to review their account details. Please provide name and DOB of patient so the account can be accessed and reviewed. Thank you.