From: CARA L M [redacted] Sent: Wednesday, December 14, 1:PM To: info Subject: Case ID [redacted] Good Afternoon, When we towed the Pontiac Grand Am into our shop for [redacted] on Aug 24, The vehicle would do nothing would not startWe assumed it was fuel pressureThinking maybe it needed a fuel pumpThe car would not run on our fuel pressure machine eitherThis is a sign of something electricalThe Car had spark, injector pulse and fuel pressureWith having all three of these things and car still will not startThis means it is something electricalI called [redacted] soon as I knew it was electricalI told him electrical is like a needle in the haystack It could be anywhere from $240-$we would just have to dig into it and get it running There was no way to know if the car needed anymore work until it was running againOnce we spent time tracing electrical and got the car running with the computerWe immediately seen the car had more issues We called [redacted] and had him come by and explained to him car needs more work that even with the computer the car had a coolant leak and sensor problem [redacted] okayed the work but never told us he was going to have to make payments until we called and told him the car was doneWe also told him while the car was here we could do more work and check out the sensor problemBut, we couldn't do anymore work until he paid the first bill off We completed work on Aug 26th, and he did not finish paying the bill or pick the car up until November 16, I told him the car has a coolant leak do not over heat car it could ruin motorI told him it still has a sensor problemWhen it is cold you have to feather the gas until it is good and warm I did not hear from [redacted] again until Thursday Dec 8th, So the car ran fine from November 16, to Dec 8th, [redacted] had his sister called me telling us she never trusted us from day oneShe told me she told [redacted] he should have never brought the car hereI told her since she didn't trust usShe should find someone else to work on his car he and she trusted I gave a price to [redacted] he okayed it I fixed what I said I was going to fixI did not replace the alternator so there for I can not fix the alternator Break down on bill gallons of antifreeze $24.99, computer $198.20, flash and programming of computer $and labor on tracing out electrical and intall $tax $brings a grand total of $ Computer has a year warranty and labor has daysI did not replace anything else on car to warranty altenator or coolant leak If you need anything else or have any questions please let me know I have attached a copy of the receipt if you are able to open itor I can fax it if you would like me to Thanks, Cara
From: CARA L M[redacted] <[email protected]> Sent: Wednesday, December 14, 2016 1:48 PM To: info Subject: Case ID [redacted] Good Afternoon, When we towed the 99 Pontiac Grand Am into our shop for [redacted] on Aug 24, 2016. The vehicle would do nothing would not start. We assumed...
it was fuel pressure. Thinking maybe it needed a fuel pump. The car would not run on our fuel pressure machine either. This is a sign of something electrical. The Car had spark, injector pulse and fuel pressure. With having all three of these things and car still will not start. This means it is something electrical. I called [redacted] soon as I knew it was electrical. I told him electrical is like a needle in the haystack It could be anywhere from $240-$600 we would just have to dig into it and get it running. There was no way to know if the car needed anymore work until it was running again. Once we spent time tracing electrical and got the car running with the computer. We immediately seen the car had more issues. We called [redacted] and had him come by and explained to him car needs more work that even with the computer the car had a coolant leak and sensor problem. [redacted] okayed the work but never told us he was going to have to make payments until we called and told him the car was done. We also told him while the car was here we could do more work and check out the sensor problem. But, we couldn't do anymore work until he paid the first bill off. We completed work on Aug 26th, 2016. and he did not finish paying the bill or pick the car up until November 16, 2016. I told him the car has a coolant leak do not over heat car it could ruin motor. I told him it still has a sensor problem. When it is cold you have to feather the gas until it is good and warm. I did not hear from [redacted] again until Thursday Dec 8th, 2016. So the car ran fine from November 16, 2016 to Dec 8th, 2016. [redacted] had his sister called me telling us she never trusted us from day one. She told me she told [redacted] he should have never brought the car here. I told her since she didn't trust us. She should find someone else to work on his car he and she trusted. I gave a price to [redacted] he okayed it. I fixed what I said I was going to fix. I did not replace the alternator so there for I can not fix the alternator . Break down on bill 2 gallons of antifreeze $24.99, computer $198.20, flash and programming of computer $95.00 and labor on tracing out electrical and intall $121.19 tax $15.62 brings a grand total of $545.00. Computer has a 1 year warranty and labor has 30 days. I did not replace anything else on car to warranty altenator or coolant leak. If you need anything else or have any questions please let me know. I have attached a copy of the receipt if you are able to open it. or I can fax it if you would like me to. Thanks, Cara
From: CARA L M [redacted] Sent: Wednesday, December 14, 1:PM To: info Subject: Case ID [redacted] Good Afternoon, When we towed the Pontiac Grand Am into our shop for [redacted] on Aug 24, The vehicle would do nothing would not startWe assumed it was fuel pressureThinking maybe it needed a fuel pumpThe car would not run on our fuel pressure machine eitherThis is a sign of something electricalThe Car had spark, injector pulse and fuel pressureWith having all three of these things and car still will not startThis means it is something electricalI called [redacted] soon as I knew it was electricalI told him electrical is like a needle in the haystack It could be anywhere from $240-$we would just have to dig into it and get it running There was no way to know if the car needed anymore work until it was running againOnce we spent time tracing electrical and got the car running with the computerWe immediately seen the car had more issues We called [redacted] and had him come by and explained to him car needs more work that even with the computer the car had a coolant leak and sensor problem [redacted] okayed the work but never told us he was going to have to make payments until we called and told him the car was doneWe also told him while the car was here we could do more work and check out the sensor problemBut, we couldn't do anymore work until he paid the first bill off We completed work on Aug 26th, and he did not finish paying the bill or pick the car up until November 16, I told him the car has a coolant leak do not over heat car it could ruin motorI told him it still has a sensor problemWhen it is cold you have to feather the gas until it is good and warm I did not hear from [redacted] again until Thursday Dec 8th, So the car ran fine from November 16, to Dec 8th, [redacted] had his sister called me telling us she never trusted us from day oneShe told me she told [redacted] he should have never brought the car hereI told her since she didn't trust usShe should find someone else to work on his car he and she trusted I gave a price to [redacted] he okayed it I fixed what I said I was going to fixI did not replace the alternator so there for I can not fix the alternator Break down on bill gallons of antifreeze $24.99, computer $198.20, flash and programming of computer $and labor on tracing out electrical and intall $tax $brings a grand total of $ Computer has a year warranty and labor has daysI did not replace anything else on car to warranty altenator or coolant leak If you need anything else or have any questions please let me know I have attached a copy of the receipt if you are able to open itor I can fax it if you would like me to Thanks, Cara
From: CARA L M[redacted] <[email protected]> Sent: Wednesday, December 14, 2016 1:48 PM To: info Subject: Case ID [redacted] Good Afternoon, When we towed the 99 Pontiac Grand Am into our shop for [redacted] on Aug 24, 2016. The vehicle would do nothing would not start. We assumed...
it was fuel pressure. Thinking maybe it needed a fuel pump. The car would not run on our fuel pressure machine either. This is a sign of something electrical. The Car had spark, injector pulse and fuel pressure. With having all three of these things and car still will not start. This means it is something electrical. I called [redacted] soon as I knew it was electrical. I told him electrical is like a needle in the haystack It could be anywhere from $240-$600 we would just have to dig into it and get it running. There was no way to know if the car needed anymore work until it was running again. Once we spent time tracing electrical and got the car running with the computer. We immediately seen the car had more issues. We called [redacted] and had him come by and explained to him car needs more work that even with the computer the car had a coolant leak and sensor problem. [redacted] okayed the work but never told us he was going to have to make payments until we called and told him the car was done. We also told him while the car was here we could do more work and check out the sensor problem. But, we couldn't do anymore work until he paid the first bill off. We completed work on Aug 26th, 2016. and he did not finish paying the bill or pick the car up until November 16, 2016. I told him the car has a coolant leak do not over heat car it could ruin motor. I told him it still has a sensor problem. When it is cold you have to feather the gas until it is good and warm. I did not hear from [redacted] again until Thursday Dec 8th, 2016. So the car ran fine from November 16, 2016 to Dec 8th, 2016. [redacted] had his sister called me telling us she never trusted us from day one. She told me she told [redacted] he should have never brought the car here. I told her since she didn't trust us. She should find someone else to work on his car he and she trusted. I gave a price to [redacted] he okayed it. I fixed what I said I was going to fix. I did not replace the alternator so there for I can not fix the alternator . Break down on bill 2 gallons of antifreeze $24.99, computer $198.20, flash and programming of computer $95.00 and labor on tracing out electrical and intall $121.19 tax $15.62 brings a grand total of $545.00. Computer has a 1 year warranty and labor has 30 days. I did not replace anything else on car to warranty altenator or coolant leak. If you need anything else or have any questions please let me know. I have attached a copy of the receipt if you are able to open it. or I can fax it if you would like me to. Thanks, Cara