Burdick & Enea Memorials

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted] really put the extra effort in making the customer service experience stellar with his company He went above and beyond to make sure the marker was completed in the timeframe needed Regards, [redacted]

My name is Kevin E***, owner of DeRegis-Walser Monuments and responding to complaint number [redacted] I have attached the original contract as referenceIn an effort to make a good faith effort to resolve this dispute, I have personally called [redacted] and directly spoke with herShe was very much appreciative of the phone callShe understands that we do have the granite in Clinton, NY in our manufacturing department and that we are in the process of sandblasting the graniteWe have agreed ( Kevin E***) that the stone will be at the cemetery on our setting truck ready to be set on Wednesday, December 16, 2015, the cemetery being North Syracuse Cemetery, approximately 1:PMWe are very pleased with the quality of the granite and feel confident the family will feel the sameUpon their approval once seen on Wednesday 12/16/15, they will look at the stone, pay the balance as per their pink copy of the contract and we will set the stone to perfectionThe concrete is already poured at the cemetery so there will be no issue whatsoever to set on this date (barring some sort of weather phenom or catastrophe)We appreciate the concern and recognize the delay, and fully explained that when granite comes from overseas it can be a tedious waiting timeWe do feel confident that the end product will be just beautiful and reassured her of thisI gave *** [redacted] my personal cell phone number and will continue to be at the disposal of the family from this moment until they are pleased with the end product in the cemeterySincerely, KevinE***

We have spoken to *** The stone has been carved and is ready for delivery to the cemetery and she has advised us that delivery of the stone to the cemetery is expected by Tuesday May 26, and she is aware that the cemetery is in control of the actual installation beyond that dateIn response
to the course of action she advised delivery of the stone to the cemetery will suffice

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  [redacted] really put the extra effort in making the customer service experience stellar with his company.  He went above and beyond to make sure the marker was completed in the timeframe needed. 
Regards,
[redacted]

My name is Kevin E[redacted], owner of DeRegis-Walser Monuments and responding to complaint number [redacted]. I have attached the original contract as reference. In an effort to make a good faith effort to resolve this dispute, I have personally called [redacted] and directly spoke with...

her. She was very much appreciative of the phone call. She understands that we do have the granite in Clinton, NY in our manufacturing department and that we are in the process of sandblasting the granite. We have agreed ( Kevin E[redacted]) that the stone will be at the cemetery on our setting truck ready to be set on Wednesday, December 16, 2015, the cemetery being North Syracuse Cemetery, approximately 1:00 PM. We are very pleased with the quality of the granite and feel confident the family will feel the same. Upon their approval once seen on Wednesday 12/16/15, they will look at the stone, pay the balance as per their pink copy of the contract and we will set the stone to perfection. The concrete is already poured at the cemetery so there will be no issue whatsoever to set on this date (barring some sort of weather phenom or catastrophe). We appreciate the concern and recognize the delay, and fully explained that when granite comes from overseas it can be a tedious waiting time. We do feel confident that the end product will be just beautiful and reassured her of this. I gave [redacted] my personal cell phone number and will continue to be at the disposal of the family from this moment until they are pleased with the end product in the cemetery. Sincerely, Kevin. E[redacted]