Burdorf Interiors, Inc.

We have emailed the customer this as wellNovember 30, 2016Burdorf InteriorsEEnglish Station RdLouisville, KY 40223*** * *** ** *** *** *** ***
*** ** ***RE: Revdex.com complaint #***Mrand Mrs***,As I explained in our prior conversation; the issue with
an adjustable bed is that it cannot connect to a headboard in the same way a traditional mattress and box springs would when attached with a frame. It is unfortunate that the employees you dealt with in our store misunderstood the nature of how this bed was to be properly set up. For that I have apologized.To rectify the situation as best we can, we will provide free of charge to you; a full size metal bed frame that can be attached to your custom made headboard in which the adjustable base will then sit.The metal frame can then be attached to your custom made headboard (that was not purchased from us) by drilling holes for the bolts to mount to the headboard. We will under no circumstances drill holes into a headboard that was custom made and not purchased from us. We cannot and will not be liable for any damages that might result from modifying the custom made headboard. As discussed previously with Mrs***; we continue to suggest that you return to the company that made the headboard exclusively for you and ask them to refer you to someone who would be willing to take on the liability and do the modification and installation.Please let us know when you will be picking up the frame we have agreed to supply at our cost.Sincerely,*** ***Executive Vice PresidentBurdorf InteriorsCC: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[From: [redacted] >Date: Tue, Dec 6, 2016 at 4:23 PMMs. [redacted], Since I was under a deadline, I purchased a frame several weeks ago from another company.  Had you offered this solution, as I requested, at the time of our discussion, it would have been a small price on your part to retain a loyal customer.  I hope I never have to reach out to your company for service on the adjustable frame and Pure Bliss mattress I purchased from you.    Having recently received superb customer service from several other companies, it points out even more the glaring weakness of you and your company. I appreciate the action taken by the Revdex.com and the swiftness of their help to resolve this issue. Sincerely,[redacted]]
Regards,
[redacted] & [redacted]