Complaint: [redacted] I am rejecting this response because: in the letter to me from Queen's Medical Center ***, it says, "As a gesture of good will, we are applying an administrative adjustment to the account." I have no idea exactly what this so-called "adjustment" is, and I have not received any correspondence in the mail specifying what it is either As a result, I am going to have to reject the business's response When I do receive some kind of proof that my overall balance with the hospital has been zeroed out, I will accept their response Thank You, [redacted]
Dear Ms [redacted] :Your complaint to the Revdex.comof Hawaii was referred to me for review and response We apologizefor the delay in reviewingyour account and responding to you.In regards to your account [redacted] , Queen's billedyour insurance, [redacted] and receivedinsurance payment of $5,on June 3, which indicated coinsurance of $ Also, paymentreceived from [redacted] (for takehome drugs) indicated $drug co pay.In regards to your account [redacted] , Queen's collected a payment of $onJune 11, for servicesrendered based on an estimatedcoinsuranceQueen's billedyour insurance, [redacted] and receivedinsurance payment of$1,on June 24, which indicated deductible amount of $andcoinsurance of $ Current balance on this account$236.50.QMC account recordsindicate that lettersmailed and returnedmarked "Moved, left no forwardingaddress." Callsto the telephone number on the accounts received "no answer" and number "invalid."We have confirmedwith our CentralBilling that no certified letterwas receivedUnfortunately, due to no responseand no payment received, both of these accounts were assigned to [redacted] , which is the course of our collection process Account [redacted] was assignedto [redacted] on November 13, and account [redacted] was assigned to [redacted] on December 11,[redacted] [redacted] [redacted] [redacted] [redacted] THE QUEEN'S MEDICAL CENTER ------------- [redacted] [redacted] [redacted] ** [redacted] [redacted] [redacted] I have attached a letter mailedto you on May 30,for account [redacted] Also enclosed are copies of statements mailedto you on June 25, for account [redacted] and on July 28,for account [redacted] Also enclosed are itemizedstatements for both accounts for your reference.Please contact me to furtherdiscuss your accountbalances and make payment arrangements.We would like to thank you for taking the time to bring this situation to our attention, as it providesus the opportunity to evaluateand improve our services topatients.Sincerely,Odetta M [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] PS Thanks to [redacted] and Hawaii Revdex.com in helping me resolve this issue**
Dear Mr***:Your complaint to the Revdex.com of Hawaii was referred to me forreview and responseWe apologize for the delay in reviewing your account andprocessing of your refund.In regards to your account [redacted] collected a payment of $2,on date ofservice rendered based on an estimated coinsuranceWe billed your insurance, [redacted] and received insurance payment of $8,on November 13, andthey determined your coinsurance amount due was $1,569.47.Unfortunately, no payment audit was completed on your account to validate ***expected payment against the payment received from your insurance until March16, At that time, a late charge for [redacted] was applied to your accountwhich triggered a review and audit of the payment received.I have addressed the delay in review of your account with the manager of theresponsible department and have discussed the importance of timely follow upon insurance accounts.Your refund of $has been submitted to Accounts Payable will beprocessed (printed) during our Saturday Accounts Payable processingWe willmail this check to you next weekPlease contact me if you do not receive thischeck by May 15.On behalf of The Queen’s Medical Center staff, please accept our sincereapologies for the untimely handling of your accountWe would like to thank youfor taking the time to bring this situation to our attention, as it provides us theopportunity to evaluate and improve our services to patients.Sincerely, [redacted]
Dear Ms O***, Thank you for allowing us the opportunity to look into your concerns related to your experience with The Queen’s Medical CenterAgain, thank you for bringing your concerns to our attentionOur goal at The Queen’s Medical Center is to provide the best possible clinical care coupled with compassionate service to all of our patientsWhen this is in question, we appreciate the opportunity to review our practices in order to determine how and where we can improveI hope you will find some comfort and reassurance in the knowledge that your concerns were looked into and are sorry to hear about your experienceTo review your concerns: you identified you felt you were admitted under accusations and was held under a psychiatric holdOnce cleared for discharge, you felt you were kicked out to go home on your own or go to a shelterWhen trying to find a way home, which was on the mainland, you realized your phone was not charged and you were denied the ability to charge your phone and had to sit outside for over three hours in the heatYou felt staff was rude, not honest with you and your familyYou also discussed being told you would get medication and other items to help with pain control which you never receivedWhen you asked to come back into the hospital, you were not allowed back in even though the staff told your parents you were offered to come into the hospital after being dischargedYou also were not given any food while in the hospital and described your stay as horribleFirst of all, I am glad to hear you were able to get home safelyI was very sad to hear the many concerns you had while you were in our hospitalYour concerns were taken seriously and were forwarded to the manager of the emergency room to be investigated and followed up onWe have identified some areas to be addressed related to communication, follow through, and overall patient experienceWe sincerely regret that your experience was not positiveI thank you again for the opportunity to review your concerns and learn from your experiencePlease do not hesitate to call me, Joan P [redacted] at 808- [redacted] or email me at [redacted] @queens.org for any future needsSincerely, Joan P [redacted] , APRN-CNS, Patient Relations, Clinical Coordinator
Complaint: [redacted] I am rejecting this response because: in the letter to me from Queen's Medical Center ***, it says, "As a gesture of good will, we are applying an administrative adjustment to the account." I have no idea exactly what this so-called "adjustment" is, and I have not received any correspondence in the mail specifying what it is either As a result, I am going to have to reject the business's response When I do receive some kind of proof that my overall balance with the hospital has been zeroed out, I will accept their response Thank You, [redacted]
Dear Ms [redacted] :Your complaint to the Revdex.comof Hawaii was referred to me for review and response We apologizefor the delay in reviewingyour account and responding to you.In regards to your account [redacted] , Queen's billedyour insurance, [redacted] and receivedinsurance payment of $5,on June 3, which indicated coinsurance of $ Also, paymentreceived from [redacted] (for takehome drugs) indicated $drug co pay.In regards to your account [redacted] , Queen's collected a payment of $onJune 11, for servicesrendered based on an estimatedcoinsuranceQueen's billedyour insurance, [redacted] and receivedinsurance payment of$1,on June 24, which indicated deductible amount of $andcoinsurance of $ Current balance on this account$236.50.QMC account recordsindicate that lettersmailed and returnedmarked "Moved, left no forwardingaddress." Callsto the telephone number on the accounts received "no answer" and number "invalid."We have confirmedwith our CentralBilling that no certified letterwas receivedUnfortunately, due to no responseand no payment received, both of these accounts were assigned to [redacted] , which is the course of our collection process Account [redacted] was assignedto [redacted] on November 13, and account [redacted] was assigned to [redacted] on December 11,[redacted] [redacted] [redacted] [redacted] [redacted] THE QUEEN'S MEDICAL CENTER ------------- [redacted] [redacted] [redacted] ** [redacted] [redacted] [redacted] I have attached a letter mailedto you on May 30,for account [redacted] Also enclosed are copies of statements mailedto you on June 25, for account [redacted] and on July 28,for account [redacted] Also enclosed are itemizedstatements for both accounts for your reference.Please contact me to furtherdiscuss your accountbalances and make payment arrangements.We would like to thank you for taking the time to bring this situation to our attention, as it providesus the opportunity to evaluateand improve our services topatients.Sincerely,Odetta M [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] PS Thanks to [redacted] and Hawaii Revdex.com in helping me resolve this issue**
Dear Mr***:Your complaint to the Revdex.com of Hawaii was referred to me forreview and responseWe apologize for the delay in reviewing your account andprocessing of your refund.In regards to your account [redacted] collected a payment of $2,on date ofservice rendered based on an estimated coinsuranceWe billed your insurance, [redacted] and received insurance payment of $8,on November 13, andthey determined your coinsurance amount due was $1,569.47.Unfortunately, no payment audit was completed on your account to validate ***expected payment against the payment received from your insurance until March16, At that time, a late charge for [redacted] was applied to your accountwhich triggered a review and audit of the payment received.I have addressed the delay in review of your account with the manager of theresponsible department and have discussed the importance of timely follow upon insurance accounts.Your refund of $has been submitted to Accounts Payable will beprocessed (printed) during our Saturday Accounts Payable processingWe willmail this check to you next weekPlease contact me if you do not receive thischeck by May 15.On behalf of The Queen’s Medical Center staff, please accept our sincereapologies for the untimely handling of your accountWe would like to thank youfor taking the time to bring this situation to our attention, as it provides us theopportunity to evaluate and improve our services to patients.Sincerely, [redacted]
Dear Ms O***, Thank you for allowing us the opportunity to look into your concerns related to your experience with The Queen’s Medical CenterAgain, thank you for bringing your concerns to our attentionOur goal at The Queen’s Medical Center is to provide the best possible clinical care coupled with compassionate service to all of our patientsWhen this is in question, we appreciate the opportunity to review our practices in order to determine how and where we can improveI hope you will find some comfort and reassurance in the knowledge that your concerns were looked into and are sorry to hear about your experienceTo review your concerns: you identified you felt you were admitted under accusations and was held under a psychiatric holdOnce cleared for discharge, you felt you were kicked out to go home on your own or go to a shelterWhen trying to find a way home, which was on the mainland, you realized your phone was not charged and you were denied the ability to charge your phone and had to sit outside for over three hours in the heatYou felt staff was rude, not honest with you and your familyYou also discussed being told you would get medication and other items to help with pain control which you never receivedWhen you asked to come back into the hospital, you were not allowed back in even though the staff told your parents you were offered to come into the hospital after being dischargedYou also were not given any food while in the hospital and described your stay as horribleFirst of all, I am glad to hear you were able to get home safelyI was very sad to hear the many concerns you had while you were in our hospitalYour concerns were taken seriously and were forwarded to the manager of the emergency room to be investigated and followed up onWe have identified some areas to be addressed related to communication, follow through, and overall patient experienceWe sincerely regret that your experience was not positiveI thank you again for the opportunity to review your concerns and learn from your experiencePlease do not hesitate to call me, Joan P [redacted] at 808- [redacted] or email me at [redacted] @queens.org for any future needsSincerely, Joan P [redacted] , APRN-CNS, Patient Relations, Clinical Coordinator