I do apologize for the way this customer was treated, after I had heard about it I took corrective measures with the shift leader in charge and gave her advice on how to better assist any other situation that may arise at some other point in time. The menu boards did get changed when they were
brought to my attention. I also called to see if I can start getting notifed of any hot line complaints so I can make sure that the customer gets taken care of properly *** ***General Manager Burger King #14121 Yuba City CA
I am rejecting this response because: They still overcharged me, and they have not addressed the matter of all the other people they have over charged. Furthermore the district manager still HAS NOT contacted me about over charging me. This amounts to theft. I guess I will get the news media involved next. I will also state that the B.B.B of northern California did nothing to help a consumer resolve their problem.
I do apologize for the way this customer was treated, after I had heard about it I took corrective measures with the shift leader in charge and gave her advice on how to better assist any other situation that may arise at some other point in time. The menu boards did get changed when they were
brought to my attention. I also called to see if I can start getting notifed of any hot line complaints so I can make sure that the customer gets taken care of properly *** ***General Manager Burger King #14121 Yuba City CA
I am rejecting this response because: They still overcharged me, and they have not addressed the matter of all the other people they have over charged. Furthermore the district manager still HAS NOT contacted me about over charging me. This amounts to theft. I guess I will get the news media involved next. I will also state that the B.B.B of northern California did nothing to help a consumer resolve their problem.