Burgerville

Thank you for taking the time to give us the feedback on our operationIt is disappointing tohear this was the experience that *** *** received in our restaurantOur in-house FoodSafety coordinator has inspected the machine and found neither evidence of mold or mildew norany off flavorThis
led us to call the *** *** *** to ask about water flavorThey saidat times he water coming into the building can have an off taste especially in the summermonthsWe cannot say this is what is true in this case, but it is a possibilityFrom ourinvestigation, we cannot see any reason this would happen from our current processes.As far as Michelle and how she handled this, we apologizeWe have spoken to her and sharedyour experience with herThe General Manager has shared this with her and she has created anapology for how she was perceived by ***We will be monitoring her to support that this doesnot happen againWe reached out to *** *** and consider this matter closed.Thanks again for bringing this to our attention.Warmly,Mark L***Burgerville***