Burgess & Associates CMA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

As soon as I received mail from Revdex.com (3/**, Thu), I asked to my employees to know what happened and who involved this complaintOne of my employee involved this issue and the employee said "I made the mistake, I charged extra to customer by my mistake, I confused, because the day was very busy."
Usually laundromat business is very busy on weekendI asked to the employee do not make that kinds of customer complaint and do not make any price related mistakeThe employee is working very good and the employee never made that kinds of mistake beforeI am sure the employee will not make that kinds of mistake any moreI called the customer several times (3/**Sat.) to apologize, but I could not contact, and I left messageI left money ($8.50) and paper to be signed as receipt in the envelopAfter I left my store, the customer came to the laundromat to pick up the money and the customer signed on the paperTherefore everything was done without any problem, I will more frequently train my employees about "Be Nice and Be Kind to customers, do not make mistake even busy days." I apologize to the customer once more and thanks for the complaint, then I can have more frequent training to my employeesThank you