Complaint: [redacted] I am rejecting this response because: Mr [redacted] stated in front of witnesses and myself that the project would be completed in about four months That's very different than the months we are at right now still waiting for a fold down laundry room table, repairs to powder room trim, side splashes in the powder room and work to be done on the Master bath fan so that it won't howl In addition, the work bench shop light that Burggraf removed from the wall in the garage has still not be returned to me Damaged items on the list is abbreviated and does not included, among other things, scratches and dents in the expensive, nearly new kitchen refrigerator, damages that occurred while in the custody of Burggraf and I find it difficult to understand why my insurance company could possibly be responsible for expenses to repair or replace items damaged by Burggraf Don't they have insurance? One of their contractors broke an outdoor solar light while the demolition was taking place It was one of two matching lights on either side of the front entrance Both need to be replaced since the remaining lamp can no longer be matched by new product Replacement screen material handled by Burggraf on two windows was done so poorly that it will have to be done again Mr [redacted] knows that but has done nothing to get it corrected Sincerely, [redacted]
The fold down laundry table has been built and changed numerous times because the owners have changed their minds or changed the dimensionsOur installer will be arranging to be there again next weekThe repairs to the powder room trim will be addressed next week by the same installer The installer for the side splashes left messages for Mr [redacted] to call him back so he could set an appointment on February 17th and again February 18th Neither phone call was returnedHe will call again to set the appointment with Mr [redacted] As mentioned in our last response, the howling bath fan was not on the estimate We did look at it and did what Mr [redacted] requested to try to fix itThe work bench shop light will be addressed next weekMr [redacted] and I discussed the refrigerator and broken vases the week after the last time he made paymentAt that time he said he had a list of other items and I have yet to see a complete and final list before we can settle The inventory list of damaged items that we provided Mr [redacted] , such as food, a water damaged desk, etcwas the damaged list as a result of the tornado and he should turn that list over to his insurance companyWe have contacted the subcontractor who broke the solar light and they will take care of it with Mr [redacted] The replacement screen material was not handled by Burggraf but by Sears, with whom Mr [redacted] has the warranty under his name Therefore it is Mr [redacted] who must call and make arrangements with Sears to fix the screen that their installers incorrectly installed
On March 29, 2016, Mr [redacted] gave me two options in a text to get his receipt from the Salvation Army for the microwave and oven, and I quote: "I could have Salvation Army pick them up and send me a receipt, or you could deliver to them Just need to know how you want to do it and where and when." My response was "Please have them picked up Have them call me so we know when they will be here Thanks." His response was "I'll have you deliver all three pieces to the Salvation Army warehouse etcCall me when you have completed delivery." We replaced those items with new ones, and we are under no obligation to deliver damaged items anywhere They usually go in the dumpster In fact, because he did not follow up on the only option I accepted and the items have been taking up space in our warehouse, we must now charge a storage fee as we did for his other belongings for which we have been paid The entry to the dining room was changed from a cased opening with a jamb and trim to a drywall opening at Mr [redacted] request The header was framed out of square by the original builder We did not do anything to that wall as it was NOT damaged by the tornado
Initial Business Response / [redacted] (1000, 8, 2014/06/20) */ The filing of [redacted] complaint was the first we heard of any dissatisfaction with Burggraf, and when I checked the file, he paid us in full We got the call at 2:pm and were at the job site at 5:pm according to our job logsApparently, according to his complaint, he was dissatisfied with the responses from our office when he called, and not the service we providedSince he did not list a resolution desired, we apologize for any lack of professionalism he received from our office
Initial Business Response / [redacted] (1000, 8, 2015/06/26) */ After reviewing Mr [redacted] 's complaint with the technicians, supervisors and managers, the following is our response to the subject complaint from Mr [redacted] : Burggraf responds to emergencies, and we had many water damage emergencies helping customers that needed our services at the time Mr [redacted] called us, and we do not normally give estimates on emergency water damages because we do not know what materials are wet and how long it may take them to dryIt also delays the emergency removal of water from the structureIn addition, until we expose all the water damage that is hidden from view, any estimate may not be accurateHad Mr [redacted] insisted on an estimate, we would probably not have given him one and moved on to those other customers waiting for our help There was no faulty work resulting in additional expense on Mr [redacted] 's jobThough the air conditioning system works by dehumidifying the air in our homes, it is not the best method to dry a flooded structureWhen Mr [redacted] asked our technician if he should leave the air conditioner on, he told him that he couldIt is neither correct nor incorrect to leave it on since we use dehumidifiers and air movers to dry a structureLeaving the system on did NOT result in days longer drying time As stated above, we had many emergency calls during this period and took them in order of called in timesTherefore the billing was also done in the same order, which resulted in delays in billing for some customers The first technician DID NOT unplug anything at Mr [redacted] 's homeHe asked Mr [redacted] where he should plug in the air mover and Mr [redacted] himself reached over to unplug something and told the technician to plug it in thereNormally we also remove wet flooring but in this case Mr [redacted] handled the removal of the flooring in which case items such as the freezer in question may have had to be moved in order to remove the flooringWe will NOT be held responsible for unplugging the freezer since we did not unplug it, nor for the cost of the food Mr [redacted] lost The billing has been completed and sent to Mr [redacted] and is correct for the work we performed Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/06/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) in response to your report I completely disagree with the accusation of unplugging the freezer my selfI my self was not even in that area of the residence when the fans were placedI was in the main house removing floors along with three (3) witnessesYour company's blatant "facts" are nothing short of disturbingThe character of your company and employees had shown in this situation and will be remembered and advised to othersI wish no further action from the Revdex.com and to close the complaint do to time and financial constraintsI am very disappointed in how this was handled by the company in question and appreciate all the work by the Tulsa Revdex.com trying to rectify the situation
We did not lose the items, but as explained in the last response, we need to be paid for storing these items for Mr [redacted] , as we were paid for storing the rest of his items Again, if he would have chosen his option of having Salvation Army pick these items up as he suggested, we would not have this issue today We will make another appointment with Mr [redacted] to look at the garage door
Complaint: [redacted] I am rejecting this response because: Burggraf did not replace those items, I did and paid for them myself Fact is that they evidently have lost the items they need to return or deliver to the location indicated by me, which is much closer to them than to me I own those items If Burggraf believes they paid for the new items, they can produce the invoices and the paid checks to prove it, but that will be impossible since it was my checks and receipts and hold them in my HOT little hands Liars! As far as my badly painted garage door, they have inspected it about two weeks ago as they did the opening to the dinning room from the kitchenAt this point in time, Thursday May 26th, they have not yet responded to me with a resolve to these two issues (See original complaint) It is now past a full year since they started the reclamation of our home, and it is still not complete They appear to have little interest in finishing the project they were contracted to complete and the original estimate of months to completion has reached a factor of three at over months and still not done Sincerely, Douglas Walters
Complaint: [redacted] I am rejecting this response because: Mr [redacted] stated in front of witnesses and myself that the project would be completed in about four months That's very different than the months we are at right now still waiting for a fold down laundry room table, repairs to powder room trim, side splashes in the powder room and work to be done on the Master bath fan so that it won't howl In addition, the work bench shop light that Burggraf removed from the wall in the garage has still not be returned to me Damaged items on the list is abbreviated and does not included, among other things, scratches and dents in the expensive, nearly new kitchen refrigerator, damages that occurred while in the custody of Burggraf and I find it difficult to understand why my insurance company could possibly be responsible for expenses to repair or replace items damaged by Burggraf Don't they have insurance? One of their contractors broke an outdoor solar light while the demolition was taking place It was one of two matching lights on either side of the front entrance Both need to be replaced since the remaining lamp can no longer be matched by new product Replacement screen material handled by Burggraf on two windows was done so poorly that it will have to be done again Mr [redacted] knows that but has done nothing to get it corrected Sincerely, [redacted]
The fold down laundry table has been built and changed numerous times because the owners have changed their minds or changed the dimensionsOur installer will be arranging to be there again next weekThe repairs to the powder room trim will be addressed next week by the same installer The installer for the side splashes left messages for Mr [redacted] to call him back so he could set an appointment on February 17th and again February 18th Neither phone call was returnedHe will call again to set the appointment with Mr [redacted] As mentioned in our last response, the howling bath fan was not on the estimate We did look at it and did what Mr [redacted] requested to try to fix itThe work bench shop light will be addressed next weekMr [redacted] and I discussed the refrigerator and broken vases the week after the last time he made paymentAt that time he said he had a list of other items and I have yet to see a complete and final list before we can settle The inventory list of damaged items that we provided Mr [redacted] , such as food, a water damaged desk, etcwas the damaged list as a result of the tornado and he should turn that list over to his insurance companyWe have contacted the subcontractor who broke the solar light and they will take care of it with Mr [redacted] The replacement screen material was not handled by Burggraf but by Sears, with whom Mr [redacted] has the warranty under his name Therefore it is Mr [redacted] who must call and make arrangements with Sears to fix the screen that their installers incorrectly installed
On March 29, 2016, Mr [redacted] gave me two options in a text to get his receipt from the Salvation Army for the microwave and oven, and I quote: "I could have Salvation Army pick them up and send me a receipt, or you could deliver to them Just need to know how you want to do it and where and when." My response was "Please have them picked up Have them call me so we know when they will be here Thanks." His response was "I'll have you deliver all three pieces to the Salvation Army warehouse etcCall me when you have completed delivery." We replaced those items with new ones, and we are under no obligation to deliver damaged items anywhere They usually go in the dumpster In fact, because he did not follow up on the only option I accepted and the items have been taking up space in our warehouse, we must now charge a storage fee as we did for his other belongings for which we have been paid The entry to the dining room was changed from a cased opening with a jamb and trim to a drywall opening at Mr [redacted] request The header was framed out of square by the original builder We did not do anything to that wall as it was NOT damaged by the tornado
Initial Business Response / [redacted] (1000, 8, 2014/06/20) */ The filing of [redacted] complaint was the first we heard of any dissatisfaction with Burggraf, and when I checked the file, he paid us in full We got the call at 2:pm and were at the job site at 5:pm according to our job logsApparently, according to his complaint, he was dissatisfied with the responses from our office when he called, and not the service we providedSince he did not list a resolution desired, we apologize for any lack of professionalism he received from our office
Initial Business Response / [redacted] (1000, 8, 2015/06/26) */ After reviewing Mr [redacted] 's complaint with the technicians, supervisors and managers, the following is our response to the subject complaint from Mr [redacted] : Burggraf responds to emergencies, and we had many water damage emergencies helping customers that needed our services at the time Mr [redacted] called us, and we do not normally give estimates on emergency water damages because we do not know what materials are wet and how long it may take them to dryIt also delays the emergency removal of water from the structureIn addition, until we expose all the water damage that is hidden from view, any estimate may not be accurateHad Mr [redacted] insisted on an estimate, we would probably not have given him one and moved on to those other customers waiting for our help There was no faulty work resulting in additional expense on Mr [redacted] 's jobThough the air conditioning system works by dehumidifying the air in our homes, it is not the best method to dry a flooded structureWhen Mr [redacted] asked our technician if he should leave the air conditioner on, he told him that he couldIt is neither correct nor incorrect to leave it on since we use dehumidifiers and air movers to dry a structureLeaving the system on did NOT result in days longer drying time As stated above, we had many emergency calls during this period and took them in order of called in timesTherefore the billing was also done in the same order, which resulted in delays in billing for some customers The first technician DID NOT unplug anything at Mr [redacted] 's homeHe asked Mr [redacted] where he should plug in the air mover and Mr [redacted] himself reached over to unplug something and told the technician to plug it in thereNormally we also remove wet flooring but in this case Mr [redacted] handled the removal of the flooring in which case items such as the freezer in question may have had to be moved in order to remove the flooringWe will NOT be held responsible for unplugging the freezer since we did not unplug it, nor for the cost of the food Mr [redacted] lost The billing has been completed and sent to Mr [redacted] and is correct for the work we performed Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/06/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) in response to your report I completely disagree with the accusation of unplugging the freezer my selfI my self was not even in that area of the residence when the fans were placedI was in the main house removing floors along with three (3) witnessesYour company's blatant "facts" are nothing short of disturbingThe character of your company and employees had shown in this situation and will be remembered and advised to othersI wish no further action from the Revdex.com and to close the complaint do to time and financial constraintsI am very disappointed in how this was handled by the company in question and appreciate all the work by the Tulsa Revdex.com trying to rectify the situation
We did not lose the items, but as explained in the last response, we need to be paid for storing these items for Mr [redacted] , as we were paid for storing the rest of his items Again, if he would have chosen his option of having Salvation Army pick these items up as he suggested, we would not have this issue today We will make another appointment with Mr [redacted] to look at the garage door
Complaint: [redacted] I am rejecting this response because: Burggraf did not replace those items, I did and paid for them myself Fact is that they evidently have lost the items they need to return or deliver to the location indicated by me, which is much closer to them than to me I own those items If Burggraf believes they paid for the new items, they can produce the invoices and the paid checks to prove it, but that will be impossible since it was my checks and receipts and hold them in my HOT little hands Liars! As far as my badly painted garage door, they have inspected it about two weeks ago as they did the opening to the dinning room from the kitchenAt this point in time, Thursday May 26th, they have not yet responded to me with a resolve to these two issues (See original complaint) It is now past a full year since they started the reclamation of our home, and it is still not complete They appear to have little interest in finishing the project they were contracted to complete and the original estimate of months to completion has reached a factor of three at over months and still not done Sincerely, Douglas Walters