Dear [redacted] , Thank you for the letter and concern about Mr [redacted] I am truly sorry that he is disappointed with the resolution we have offered him Mr [redacted] purchased a tracking device for his vehicle, which we put in all of our cars and is an option for our customers When we offered it to him he agreed to purchase it so we left the device in the vehicle and registered it with Skylink Yes, there was a human error when registering his car with Skylink and someone accidently typed a wrong digit on his VIN which caused him trouble with registering it We quickly called Skylink and asked for their assistance We reached out to Mr [redacted] numerous times We were up front about the issue and that we could not refund his money but Skylink was going to give him an upgraded package for free This package equals roughly $ Cliff S [redacted] from Skylink reported back to me on two different occasions on his visits to my dealership that his team had tried reaching out but Mr [redacted] was none responsive We have tried to help him personally set everything up but he is not taking our assistance at this point Here are some of the emails to prove correspondence: RE: Skylink- Burien NissanClifford S [redacted] [ [redacted] @spireon.com]Sent: Thu 6/23/8:AMTo: Jon H [redacted] Contacted our Dealer Support, Dillon, he is going to call Mr [redacted] , go through Protect, how to set it up walk him though the App, answer any questions he may have, he has years of ProtectLet me know if you need any anything, thank you Sir Cliff S [redacted] | Regional Sales Manager | Spireon-Skylink | Aston Street Irvine, CA Work:253-651-9609| EMAIL: [redacted] spireon.com From: Jon H [redacted] [mailto: [redacted] @buriennissan.com] Sent: Thursday, June 23, 7:AMTo: [redacted] Cc: Lance D [redacted] ; Clifford S [redacted] < [redacted] @spireon.com>Subject: Re: Skylink Good morning CliffCan you please make sure [redacted] gets a call from someone today to assist him with setting up his accountThank you so muchJon H*** General Sales Manager Burien Nissan Sent from my iPhone On Jun 23, 2016, at 7:AM, [redacted] wrote: Can I get an update? I have not been contacted by anyone from Skylink so far this week ***Sent from my iPhone On Jun 21, 2016, at 1:PM, Lance D [redacted] wrote: The install tech did? From: Jon H*** Sent: Tuesday, June 21, 1:PMTo: Lance D [redacted] ; ***Subject: RE: Skylink I just spoke to Cliff and when we registered the car with Skylink we entered the vin wrong accidentlyThat is why [redacted] was unable to complete his registration Jon H [redacted] General Sales Manager 206-242- From: Lance D [redacted] Sent: Tuesday, June 21, 12:PMTo: ***; Jon H***Subject: RE: Skylink I’m sorry, I’m just trying to catch upJon, was this an issue with Skylink or did we not install something correctly? From: [redacted] [mailto:***[redacted] @comcast.net] Sent: Tuesday, June 21, 12:PMTo: Jon H***Cc: Lance D [redacted] Subject: Re: Skylink Hi John, I'm disappointed to hear that you cannot do a refund on thisI feel your staff really dropped the ball on this by not contacting Skylink in a timely manner after I made my purchaseAnd it sounds like you're not offering any sort of compensation for the inconvenience this has caused meI had emailed Lance over the weekend about this so I have copied him in so he is in the loopI did get contacted by Skylink at some point over the weekend but it was after I had emailed Lance and I didn't want to do anything until I heard back from him on this issue [redacted] From: "Jon H***" < [redacted] @buriennissan.com>To: " [redacted] " , "Andrea A***" < [redacted] @buriennissan.com>Cc: "Melissa M***" < [redacted] @buriennissan.com>Sent: Tuesday, June 21, 10:37:AMSubject: RE: Skylink Good Morning ***, I’m so sorry for any confusionWe have been in talks with Cliff from Skylink and their team and it sounds like they are trying to help you complete your accountUnfortunately we cannot refund anything because everything has been completed and finalized I will let Cliff know to reach out to you again to help you complete your accountThank you again [redacted] and I hope you are enjoying your new car! Jon H [redacted] General Sales Manager 206-242- From: [redacted] [mailto:***[redacted] @comcast.net] Sent: Wednesday, June 15, 12:PMTo: Andrea A***Cc: Jon H***Subject: Re: Skylink OkIf I can get refunded that would be greatSo don't have anybody from the dealer send info off to them [redacted] Sent from my iPhone On Jun 15, 2016, at 8:AM, Andrea A [redacted] < [redacted] @buriennissan.com> wrote: Hi Mr***, I apologize but I'm not in the showroom todayI will be back in the showroom Thursday at noon and I will figure this out -Andrea A [redacted] Get Outlook for Android From: ***Sent: Wednesday, June 15, 8:AMSubject: SkylinkTo: Andrea A [redacted] Good morning Andrea, I made another attempt at getting signed up for Skylink this morning and they told me that the dealer has not sent in the information they need yet to get registeredIt's been over weeks since I bought the car so I would think this would have been done alreadyIf I'm not receiving the benefit of the service, then I should not have to pay for itAt this point, I would prefer to get the $that was added on to the purchase price refunded back to me Thank you Sincerely, [redacted]
This is in reference to File Number [redacted] , Mrs [redacted] I am really sorry to hear the [redacted] 's have fallen on tough times and they think they were overcharged for their vehicles last summerI don't know who gave them the information that they paid $15,and $10,over book value for their vehicles but they were incorrectI have attached the purchase agreements and the Kelly Blue Book sheets from the time of purchase for your reviewIn regard to the Ford Mustang purchased on 6/17/15: The purchase price was $32,Kelley Blue Book Lending was $31,and retail was $32,We sold them the car for between KBB Wholesale and KBB RetailThey put $down but had $in sales tax so with the doc fee they financed $34,Exeter's approval for the loan was based on 103.81% loan to value on the vehicle at an interest rate of 20.75% which is why the payment is so highThis rate was not marked up by us at allRegarding the purchase of the Camaro on 7/15/15: The purchase price was $28,Kelley Blue Book Lending was $28,and retail was $30,We sold them this car for UNDER KBB WholesaleThey did put another $down but they had $in negative equity in their Scion XB and another $in sales tax added to their loan so they financed $31,in totalExeter's approval on this loan was $110.9% loan to value INCLUDING all taxes and negative equity, the interest rate of this loan is 18.52%, again it was not marked up by us eitherPlease let me know if we can be of any help, the [redacted] 's have not contacted us regarding this situation or had us try to refinance the loans for them ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
We have processed the cancelation for Mr***'s warranty That total was $2,plus tax of $ We apologize for any confusion but we have never received a request about Skylink Skylink is a non cancelable item because the vehicle is equipped with an anti theft device that has been installed I would be more then happy to speak with the customer and recently left him a message to hopefully get this sorted out
Dear [redacted] , Thank you for the letter and concern about Mr [redacted] I am truly sorry that he is disappointed with the resolution we have offered him Mr [redacted] purchased a tracking device for his vehicle, which we put in all of our cars and is an option for our customers When we offered it to him he agreed to purchase it so we left the device in the vehicle and registered it with Skylink Yes, there was a human error when registering his car with Skylink and someone accidently typed a wrong digit on his VIN which caused him trouble with registering it We quickly called Skylink and asked for their assistance We reached out to Mr [redacted] numerous times We were up front about the issue and that we could not refund his money but Skylink was going to give him an upgraded package for free This package equals roughly $ Cliff S [redacted] from Skylink reported back to me on two different occasions on his visits to my dealership that his team had tried reaching out but Mr [redacted] was none responsive We have tried to help him personally set everything up but he is not taking our assistance at this point Here are some of the emails to prove correspondence: RE: Skylink- Burien NissanClifford S [redacted] [ [redacted] @spireon.com]Sent: Thu 6/23/8:AMTo: Jon H [redacted] Contacted our Dealer Support, Dillon, he is going to call Mr [redacted] , go through Protect, how to set it up walk him though the App, answer any questions he may have, he has years of ProtectLet me know if you need any anything, thank you Sir Cliff S [redacted] | Regional Sales Manager | Spireon-Skylink | Aston Street Irvine, CA Work:253-651-9609| EMAIL: [redacted] spireon.com From: Jon H [redacted] [mailto: [redacted] @buriennissan.com] Sent: Thursday, June 23, 7:AMTo: [redacted] Cc: Lance D [redacted] ; Clifford S [redacted] < [redacted] @spireon.com>Subject: Re: Skylink Good morning CliffCan you please make sure [redacted] gets a call from someone today to assist him with setting up his accountThank you so muchJon H*** General Sales Manager Burien Nissan Sent from my iPhone On Jun 23, 2016, at 7:AM, [redacted] wrote: Can I get an update? I have not been contacted by anyone from Skylink so far this week ***Sent from my iPhone On Jun 21, 2016, at 1:PM, Lance D [redacted] wrote: The install tech did? From: Jon H*** Sent: Tuesday, June 21, 1:PMTo: Lance D [redacted] ; ***Subject: RE: Skylink I just spoke to Cliff and when we registered the car with Skylink we entered the vin wrong accidentlyThat is why [redacted] was unable to complete his registration Jon H [redacted] General Sales Manager 206-242- From: Lance D [redacted] Sent: Tuesday, June 21, 12:PMTo: ***; Jon H***Subject: RE: Skylink I’m sorry, I’m just trying to catch upJon, was this an issue with Skylink or did we not install something correctly? From: [redacted] [mailto:***[redacted] @comcast.net] Sent: Tuesday, June 21, 12:PMTo: Jon H***Cc: Lance D [redacted] Subject: Re: Skylink Hi John, I'm disappointed to hear that you cannot do a refund on thisI feel your staff really dropped the ball on this by not contacting Skylink in a timely manner after I made my purchaseAnd it sounds like you're not offering any sort of compensation for the inconvenience this has caused meI had emailed Lance over the weekend about this so I have copied him in so he is in the loopI did get contacted by Skylink at some point over the weekend but it was after I had emailed Lance and I didn't want to do anything until I heard back from him on this issue [redacted] From: "Jon H***" < [redacted] @buriennissan.com>To: " [redacted] " , "Andrea A***" < [redacted] @buriennissan.com>Cc: "Melissa M***" < [redacted] @buriennissan.com>Sent: Tuesday, June 21, 10:37:AMSubject: RE: Skylink Good Morning ***, I’m so sorry for any confusionWe have been in talks with Cliff from Skylink and their team and it sounds like they are trying to help you complete your accountUnfortunately we cannot refund anything because everything has been completed and finalized I will let Cliff know to reach out to you again to help you complete your accountThank you again [redacted] and I hope you are enjoying your new car! Jon H [redacted] General Sales Manager 206-242- From: [redacted] [mailto:***[redacted] @comcast.net] Sent: Wednesday, June 15, 12:PMTo: Andrea A***Cc: Jon H***Subject: Re: Skylink OkIf I can get refunded that would be greatSo don't have anybody from the dealer send info off to them [redacted] Sent from my iPhone On Jun 15, 2016, at 8:AM, Andrea A [redacted] < [redacted] @buriennissan.com> wrote: Hi Mr***, I apologize but I'm not in the showroom todayI will be back in the showroom Thursday at noon and I will figure this out -Andrea A [redacted] Get Outlook for Android From: ***Sent: Wednesday, June 15, 8:AMSubject: SkylinkTo: Andrea A [redacted] Good morning Andrea, I made another attempt at getting signed up for Skylink this morning and they told me that the dealer has not sent in the information they need yet to get registeredIt's been over weeks since I bought the car so I would think this would have been done alreadyIf I'm not receiving the benefit of the service, then I should not have to pay for itAt this point, I would prefer to get the $that was added on to the purchase price refunded back to me Thank you Sincerely, [redacted]
This is in reference to File Number [redacted] , Mrs [redacted] I am really sorry to hear the [redacted] 's have fallen on tough times and they think they were overcharged for their vehicles last summerI don't know who gave them the information that they paid $15,and $10,over book value for their vehicles but they were incorrectI have attached the purchase agreements and the Kelly Blue Book sheets from the time of purchase for your reviewIn regard to the Ford Mustang purchased on 6/17/15: The purchase price was $32,Kelley Blue Book Lending was $31,and retail was $32,We sold them the car for between KBB Wholesale and KBB RetailThey put $down but had $in sales tax so with the doc fee they financed $34,Exeter's approval for the loan was based on 103.81% loan to value on the vehicle at an interest rate of 20.75% which is why the payment is so highThis rate was not marked up by us at allRegarding the purchase of the Camaro on 7/15/15: The purchase price was $28,Kelley Blue Book Lending was $28,and retail was $30,We sold them this car for UNDER KBB WholesaleThey did put another $down but they had $in negative equity in their Scion XB and another $in sales tax added to their loan so they financed $31,in totalExeter's approval on this loan was $110.9% loan to value INCLUDING all taxes and negative equity, the interest rate of this loan is 18.52%, again it was not marked up by us eitherPlease let me know if we can be of any help, the [redacted] 's have not contacted us regarding this situation or had us try to refinance the loans for them ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
We have processed the cancelation for Mr***'s warranty That total was $2,plus tax of $ We apologize for any confusion but we have never received a request about Skylink Skylink is a non cancelable item because the vehicle is equipped with an anti theft device that has been installed I would be more then happy to speak with the customer and recently left him a message to hopefully get this sorted out