We are the landlords for the property. Burke Energy is charging $3,662.89 for services and repairs, many of which we never authorized. On July 18, we have a recorded conversation with a rep at Burke in which the person told us that we authorized the repair on the morning of July 8. We have no record of getting any call in regards to the repair. I was in fact at work that morning and unable to answer. The only number Burke and our tenants have is my cell, which was in my possession at the time. In addition, on the July 18 call we indicated that we were rescinding any permission for their techs to go to the house, as they completed an $1805 repair on a system that they also reported needs to be replaced. It is an old system and we would have just replaced the system. They have indicated to us verbally that they have recordings of calls with us authorizing repairs. We have asked for those records as well as their communications with us that provided an estimate of the cost of any repairs.
I had reached out to Burke in May to find out why there was a charge for $475 and to approve a repair they suggested in March. However, in May they were unable to provide me with any information in regards to that charge. At that time, I authorized a repair on the system that was under $400. My husband later called and reiterated that we authorized that repair. The only estimate we ever received was from our tenants in the form of a yellow triplicate sheet. That was in March.
We would like a full accounting of the charges on the account. For example, they charged us $199 for a Premier Agreement for calling and then $367.95 for Coolguard Plus - 1 Unit. There is only one AC unit on premises. We have no idea what the charges are for and we have nothing in writing that offers any explanation for any other charges ($475 labeled balance transfer, $458.25 labeled previous balance). We request all communication in writing from Burke.
I had reached out to Burke in May to find out why there was a charge for $475 and to approve a repair they suggested in March. However, in May they were unable to provide me with any information in regards to that charge. At that time, I authorized a repair on the system that was under $400. My husband later called and reiterated that we authorized that repair. The only estimate we ever received was from our tenants in the form of a yellow triplicate sheet. That was in March.
We would like a full accounting of the charges on the account. For example, they charged us $199 for a Premier Agreement for calling and then $367.95 for Coolguard Plus - 1 Unit. There is only one AC unit on premises. We have no idea what the charges are for and we have nothing in writing that offers any explanation for any other charges ($475 labeled balance transfer, $458.25 labeled previous balance). We request all communication in writing from Burke.