I called Oxi Fresh to clean my sofas after I researched the company online The chemical free cleaning process seemed like a great option Mark L., one of the Oxi Fresh employees came to my house (over an hour late) and began to clean my two sofas The entire cleaning process took about hoursOne sofa was fully cleaned, and the other seemed to only be half way cleaned (thank goodness) After the sofas dried, I noticed awful water stains across the entire body of first sofa to be cleanedI immediately called MrLto let him knowThis was a light cream sofa that has now turned brown due to the water stains MrLcame back to my house to try and fix the sofaHe refunded my payment for the cleaning, and did not think the stains could be removed This was a $sofa that was ruined (which I explained the cost of before the cleaning process)I spoke with Matt H., who was extremely disrespectful of the situationHe offered absolutely no apology for my sofa being ruined, and was absolutely unfair when it came to resolving the issue He offered me $compensation for the damages, which wouldn't even cover a third of the cost to have it reupholstered He was not willing to file an insurance claim for ruining my property either I am extremely disappointed of the way this situation was handled, and would never recommend Oxi Fresh to anyone It is very disappointing to see a local business run so poorly I will be taking this situation to small claims court, yet another inconvenience added to my poor experience with Oxi Fresh Absolutely incompetent companyExtremely disappointed in all aspects of their service
I called Oxi Fresh to clean my sofas after I researched the company online The chemical free cleaning process seemed like a great option Mark L., one of the Oxi Fresh employees came to my house (over an hour late) and began to clean my two sofas The entire cleaning process took about hoursOne sofa was fully cleaned, and the other seemed to only be half way cleaned (thank goodness) After the sofas dried, I noticed awful water stains across the entire body of first sofa to be cleanedI immediately called MrLto let him knowThis was a light cream sofa that has now turned brown due to the water stains MrLcame back to my house to try and fix the sofaHe refunded my payment for the cleaning, and did not think the stains could be removed This was a $sofa that was ruined (which I explained the cost of before the cleaning process)I spoke with Matt H., who was extremely disrespectful of the situationHe offered absolutely no apology for my sofa being ruined, and was absolutely unfair when it came to resolving the issue He offered me $compensation for the damages, which wouldn't even cover a third of the cost to have it reupholstered He was not willing to file an insurance claim for ruining my property either I am extremely disappointed of the way this situation was handled, and would never recommend Oxi Fresh to anyone It is very disappointing to see a local business run so poorly I will be taking this situation to small claims court, yet another inconvenience added to my poor experience with Oxi Fresh Absolutely incompetent companyExtremely disappointed in all aspects of their service