Burke Motor Group

Complaint: [redacted] I am rejecting this response because this is not trueThe salesman David B [redacted] promised to have headliner fixed days after purchase not months! I have an email from Sharon from July 14,stating the part for my vehicle was in and to call and make an appointmentIt is absurd that Burke treats their customers this waythe vehicle was purchased on June 15, how is it that a couple weeks later in aJULY I had an email to make an appointment to have it fixed and to say I did it on a vehicle I'm paying over $11,for is just ridiculous Regards, [redacted]

We apologize that the facts may seem a little confused but our position remains the same: on 7-5-17, we received a special ordered part, anti flutter foam, which we had ordered a couple days beforeOur purpose was to use the foam to try and improve the adhesion of the headliner to the roofWe called the customer times that week to notify her that we had the part and to set an appointmentWe did not receive a call back, so we sent her an E-mail notificationIt was September 7th until we were able to connect with *** and get the vehicle in the shop for the attempted repairApparently, that repair and the subsequent attempts did not satisfactorily resolve the complaint to her likingThe only remaining option at that point was to replace the headliner at a cost of approximately $Since that was not promised at the point of purchase, we felt that we had fulfilled our obligation and could do no more

In response to the complaint filed b[redacted], ID#[redacted], we would refer to the history to explain that when the customer purchased the vehicle in June of 2017, she signed a document stating that the only item promised was a second key. Her first complaint regarding the headliner ,...

according to our records, was 3 months after purchase. Attempts were made to remedy the concern on a goodwill basis but we had difficulty arriving at a satisfactory solution. The item in question is not a safety concern as it is a trim piece that often will wear in this fashion on a vehicle of this age and mileage. Open windows and weather may also be contributing factors. Unfortunately, we cannot control how a consumer may utilize and upkeep their vehicle.

Complaint: [redacted]
I am rejecting this response because this is not true. The salesman David B[redacted] promised to have headliner fixed 2 days after purchase not 3 months! I have an email from Sharon from July 14,2017 stating the part for my vehicle was in and to call and make an appointment. It is absurd that Burke treats their customers this way.. the vehicle was purchased on June 15, 2017  how is it that a couple weeks later in aJULY I had an email to make an appointment to have it fixed...  and to say I did it on a vehicle I'm paying over $11,000 for is just ridiculous. 
Regards,
[redacted]

Review: On thurs afternoon at approximately 1130 am on 1/22/15 I picked up my vehicle from a warranty repair. The amount owed was 100 dollars at this time the cashier attempted to run my debit card for payment to discover that their machine was not working. After trying 5 attempts she the wrote the number down and was going to manually enter the payment when the system was restored. After I arrived home and checked my account I discovered all 5 attempts went through but didn't process yet. Due to that my account has 500 dollars locked that I can't access until the time period elapses rendering me broke until that happens. I have contacted Burke numerous times to come up with a remedy only to be told unfortunately they are unable to help until the process is complete. I have no other means to pay bills or fuel my vehicle to go to work in the mean time. I feel that there should be something done to resolve this issue much faster than one week since they had no problem locking all my funds in a 45 second time period. What a poor way to treat a customer!!Desired Settlement: To be reimbursed for any fees that I may receive while my funds are locked out or for the job