Burke's Tire and Auto Repair

I asked the customer what he needed he told me two tires got the size off of the original tires Then I got the tires for the customer explained to him the priceThenlet him see the tires and he explained they were ok that he wanted themThe tires were put on with nothing said about tread wear I proceeded to put the tires on the automobile I rang the customer up and took his name and number down I was asked why do I need the information and I told customer that the information would be needed for warranty per poses and then went on to tell the customer that the warranty was days leak or flat the same procedure I go over with every customerI finished ringing the customer up and gave him the receiptWhen the customer returned and asked about the warranty and said he wanted them replaced I explained to him the same thing before that it covers leak or flat there was no tread wear warrantyThe customer wanted to speak with the owner so I called him and explained to him what was going on and what the customer was asking to be done I let the customer spick to him and he explained the samething I did prior that there was no tread life warranty just leak or flatThe customer then left

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowHello, Everything the person who reply said was true excepr the warrantyI was told that I had a day warranty and could bring it back if something went wrongThat was exactly what I did when I found out that the tires had no thread on the insideThe repair guy roll two tires out of his shop and said are these ok, they are the better than the rest of what we have.....which I reply ok, install themI would like the owner to train his staff correctly and have them honor their wordsThe staff made a mistake, and I should not be held liable for his mistake and lack of trainingI was told that "I had a days warranty", not "days warranty for flat or leak". Thanks for you understanding
Regards,

With reference to your letter dated 6/4/I just want to inform you that we are not responsible for any damage on Ms*** *** vehicleShe came to us just to put on the spare tire because she was driving on the broken rim with busted tire.By looking at the broken rim someone can
easily figure out that she hit curb or ran to something solidWe told her that his front end and suspension system is bent and needs to be fixed she did not said anything at the point on the other hand order a new tire and told us she will bring a new rim and we will put that tire on the new rim.She left that busted rim with us and Iam sending you a picture of that rim enclosed with this letterUnfortunately Ms*** is not telling a truth and trying to make someone else pay for her loss.With us its not going to happens because we can easily proof that this problem is not happens due to lifting a car from wrong spot, but is a result of a big impact on that front end and suspension.If you have any question please feel free to contact the under singed

With the reference to the above complaint and our pervious correspondence we want to clarify that when we sell tire we tell customer that the warranty covers only leak or flat and if they catch nail or hit something on the road warranty don't cover that also.We don't give mileage warranty on used tires..In this particular case the tire has been shown to customer and he agreed to buy tiresNow we don't know how many miles he put on those tires after he bought them plus if the tires have low tread depth he should not buy them.We honor our words just to satisfy customer we offer him 10% discount if he buy new tires or pay mount and balance plus disposable charge and we replace his tires freeWe hope this will resolve the problem

I asked the customer what he needed he told me two tires got the size off of the original tires Then I got the tires for the customer explained to him the priceThenlet him see the tires and he explained they were ok that he wanted themThe tires were put on with nothing said about tread
wear I proceeded to put the tires on the automobile I rang the customer up and took his name and number down I was asked why do I need the information and I told customer that the information would be needed for warranty per poses and then went on to tell the customer that the warranty was days leak or flat the same procedure I go over with every customerI finished ringing the customer up and gave him the receiptWhen the customer returned and asked about the warranty and said he wanted them replaced I explained to him the same thing before that it covers leak or flat there was no tread wear warrantyThe customer wanted to speak with the owner so I called him and explained to him what was going on and what the customer was asking to be done I let the customer spick to him and he explained the samething I did prior that there was no tread life warranty just leak or flatThe customer then left